LU

Lucy

United Kingdom

Reviews

Review of Plump It!


Rated 2 out of 5 stars

No email responses for a month

The products are good but the customer service is appalling. I accidentally added too many items to my subscription and wanted to remove them. The only way to cancel a subscription is by emailing them, and I’ve emailed the support address 3 times over the course of a month with no response from them. There is no other way to cancel these items which seems very sneaky, so I’m going to end up losing money! Feel like this is the only way to get any kind of attention from them as they just aren’t replying to my emails

August 2, 2025
Unprompted review

Review of Intimisa


Rated 4 out of 5 stars

Helpful support

Support was helpful with sending a different size for me

June 7, 2024
Unprompted review

Reply from Intimisa

Hi Lucy,

Thank you for your positive feedback! We're thrilled to hear that our support team was able to assist you effectively by providing a different size for your product. Our goal is to ensure that you are completely satisfied with your purchase, and it's rewarding to know we've achieved that.

If there's anything more we can do for you, or if you have any further questions or concerns, please don't hesitate to reach out. We're here to help!

Regards,

Review of Hipcamp


Rated 4 out of 5 stars

Very easy to book and the site is well…

Very easy to book and the site is well laid out, the only thing I would suggest is posting the site’s terms and conditions before you start the booking process!

April 26, 2021

Reply from Hipcamp

Hi Lucy,
Thank you for taking the time to leave a review - I'm pleased to hear you found the booking process simple and easy to use. Thanks for your feedback regarding the sites' terms and conditions; we do provide these details within the booking process so all guests can review the terms before they proceed to the payment section. I will raise your feedback with our development team.
Thanks and I hope you have a lovely trip away.
-Grace
Customer Happiness Team

Review of musicMagpie


Rated 4 out of 5 stars

Easy and no issues

Ordering was very easy and items came promptly without any issues. Would be better if all items were delivered at the same time but they only arrived 2 days apart

November 15, 2020