Pinnacle Surveyors Reviews 238

The surveyor didn't have a clue, six storey
Listed building set in 1.3 Acres of
Landscape garden's. Valued it at £0
Yes zero even the building society has
Gone back and told them to value the
Property.Spent less than 5 minutes at
The property didn't look at all the areas.
Surveyor said I've never been in one of these phoned me the next day to ask me
What I paid for it.Just didn't have a clue.

AVOID AS UNDERVALUE!!! Property had a guide price between £325K and £330K by two agents agents. Pinnacle Surveyors valued it at £285k!!!! THEY'VE NO FACTS TO BACK THIS UP EITHER AS COMPARABLE PROPERTIES IN THE AREA GIVE IT A VALUATION OF £320K AS DO RIGHTMOVE. This has screwed things up as the buyers lender will only lend based on this report. Worst thing is he was only here 10 mins and not even a local surveyor with HQ in Derby. I've since been told I could have refused them and insisted on a local surveyor. Nightmare!

On 30 July 2025, I had a homebuyer survey carried out by Mudassar from Pinnacle Surveyors Ltd. His manner was curt, and he was reluctant to answer reasonable questions. The experience came across as disinterested and unprofessional. I would be hesitant to use this company again.

AVOID. Terrible company that double downs on errors. 6 bedroom HMO with 6 bed license (historically and current). Bought as a 6 bed clearly can be seen online. Had 1 front room with sofas in but valuery Toney carey wrongly values property as a 7 bed. Thousands lost in fees, remortgaging and time wasted. Company does not allow person paying for valuation to speak to valuer so once error is made it's near impossible to change. So many better alternatives. Now awaiting litigation processs

An incredibly dissapointing & inaccurate service provided. I employed Pinnacle surveyors to complete a shared ownership valuation on my property as part of my terms of sale. This valuation came in at £15000 less than current market prices. When I used a valuation challenge I was told no evidence was available to support the expected price. Over the following 2-3 days following discussions with local estate agents plentiful evidence was provided to support a higher valuation, which whilst honoured by my surveyor, was not my responsibility to provide. Should I have taken her initial explanation for the valuation as truth, I would have lost significant revenue when selling my property.

Five stars for Katherine Kirby that came to my flat in MK. She was very nice lady and her report came the same day!
Thank you Katherine
Rachel Johnstone

Pinnacle Surveyors were great all around. Easy to get a hold of and everyone I spoke to was very nice and helpful. Our surveyor, Dan, was great - very thorough and he gave us a call to explain what he had seen and answer any questions. They also delivered on their expected timings, both with carrying out the survey and with the report. I would use them again and I'd recommend them. I'll note that we had a level 2 survey done, so I can only speak to that.

This company also undervalued my property by a huge margin.
Totally out of line with other valuations and comparable properties for sale in the area.
Only 10 mins spent in property to look and didn’t go into some rooms. Not enough consideration given to certain features in property. Such as the size of property, the views or the location.
The man left saying he would put his best foot forward, Well, I dread to think what he would come up with if he put his worst foot forward.

Very expensive for 9 minutes work, very little interest in reviewing the property in detail with some rooms not even entered. Valuation was way out of line not with comparables provided. Not interested in any challenge/discussion with one sentence reply to a detailed overview asking for re consideration.

Very good service from Pinnacle. Excellent communication via text messages about the appointment. I was at work, and they called me 5 minutes before they arrived. A good valuaton Thank You

1 star is too many stars for this dog **** company. They seem to get off on undervaluing properties. (Reviews are proof enough) when a property goes on the market at 300k and has people interested in double figures within days, sold within days and multiple people offering the asking price and over, ITS WORTH IT!!!! To come in on the request of a mortgage company and proceed to value it at 280k 20k under every other professional whos seen it before you, stopping the buyer from being able to make up the difference and break the entire chain 2 weeks away from completion is diabolical. The DEFINITION of incompetent and unfit. Speaking of incompetent and unfit, the Absolute troglodyte who visited, that spent less than 10 minutes here and didn't even go down the garden, therefore didn't see the craft room the potting shed the storage shed the horse stables and land behind them who thinks he has seen enough to give it a proper evaluation absolutely needs to be given his walking papers. I hope you have the days you deserve. For whatever corrupt reason you CONSTANTLY continue to do this to people, I look forward to the day you are investigated and we find out why you do it. It may be sooner than you think!!! If these people turn up at your door to value your home DO NOT LET THEM IN!!!! I promise you will regret it.

The company is useless
Did not return calls
Did not advise on time to visit a tenant property - expectation was for the owner to sit outside for 8 hours

Didn't turn up on 4 occasions

One of the Admin staff hung up on me because I was annoyed and raised my voice slightly like you do A totally precious personality - should have taken a breath and passed me to a colleague
I didn't shout at her but expressed my exasperation

A co owner turned up at 8.30 am hwithout notice Jason

Txt him - no reply

Emailed David who didn't reply

10 mins from office to property for them & me -

Had to take 4 days off work due to their incompetence

Useless- rude - entitled

Do NOT use them

Imho

Pinnacle Surveyors recently surveyed our home for a Help to Buy Redemption. The surveyor we had was Kevan Hurst. He was professional and friendly, he explained the process well and we had a report within 48 hours.
Unfortunately we had some issues with our solicitor which caused delays and, therefore the survey itself expired. The team at Pinnacle were super helpful in organising an extension to the survey. Another delay meant that Homes England wouldn't accept the extension once expired again and at the last minute Pinnacle were able to prepare a survey document that Homes England would accept thus allowing us to complete the sale of our home, payback the Help to Buy loan and move house. Without their compassion and commitment to help we truly believe we would still be waiting.
The surveyor did his due diligence and really made us feel we were in good hands. I wouldn't hesitate to recommend the team at Pinnacle Surveyors.

Please avoid Pinnacle Surveyors like the plague. The surveyor who attended our property, Chris Halliwell, is a bare faced liar. He will tell you things to your face he later completely contradict in his report. This man cannot be trusted. Dont allow him into your home. I would have preferred to deal with his namesake the murderer instead.

A rude valuer, with no interest in the property, and no interest in knowing anything about it or properly looking round.
Spent a grand total of less than 15 mins valuing a 4 bed detached property.
Then valued it almost £100k less with no real explanation, even with comparables!
A complete waste of time and dreams completely shattered for all parties.
AVOID.

Great service, great price.

The survey was way more thorough than expected for a level 2. Highlighted issues with the property which we needed to be aware of and did all the additional checks we requested.

The service was friendly and professional, Ed called me before to understand our needs and talked me through the report in detail following the visit.

Thoroughly recommended!

RACIST. Dealing with people at office is a nightmare. The survey was conducted unprofessionally as the surveyor merely scanned the rooms in my house. Missed certain spaces completely and was very rude to my mother. He calmed down when I came home as he wouldn’t dare be racist in front of someone who will understand completely and say something back. The managers at the office are completely useless and rude. Please believe all the bad reviews. You’re letting these people SELL YOUR HOME. I regret allowing them in my home. Please be aware of firms like this. So many people scammed, and for what? Even the experience was horrible.

Very poor service. Spent 15mins under valuing my property by 55k compared to several other house recently sold on the street. Buyer pulled out. Very poor service.

DO NOT USE.
Massively undervalued my house for a remortgage, ~25% under. Complete cowboys, or cowgirl in this case.

I wish i had read these comments before throwing my money away. This company undervalued to the tune of 60k and didn't even bother to use the exact same property which had sold as a comparison.
a five year old could have done a better job.