United Kingdom
Review of Pinnacle Surveyors
The surveyor didn't have a clue, six storey
Listed building set in 1.3 Acres of
Landscape garden's. Valued it at £0
Yes zero even the building society has
Gone back and told them to value the
Property.Spent less than 5 minutes at
The property didn't look at all the areas.
Surveyor said I've never been in one of these phoned me the next day to ask me
What I paid for it.Just didn't have a clue.
Review of Volkswagen Financial Services UK
This is the worst service I have ever
Had from a main dealer I am in total shock!
I've spent 75k on a new California ocean.
I had to keep phoning the salesman to place the Order which wasn't a great start.On Handing the vehicle over The salesman left the Tracker device on the keyring. I drove back From Exmouth to return it.The sales manager
Told me to fill the vehicle up and send the
Recite and they would reimburse me,which
They never have.The vehicle was damaged
And the fault reported within 6 days.
I then drove back to Exeter from Cornwall to show them the damage 2 weeks later
I have spoken to about 6 different people
To find out when my vehicle would be fixed
Under the warranty I have now found out
From Simon that no job sheet was created
So nobody has contacted me. I am still
Waiting for confirmation to bring the
Vehicle in for repairs.I no longer want
The vehicle and under the law, within
30 days of finding faults the vehicle can
Rejected and returned and a refund issued.
Dealing with yeoman's VW is like being on
A merry go round nobody seems to know
What to do or which person to contact.
A complete joke from a main dealer.
Yeomans VW spoil the dream of owning
A new vehicle.I await my refund and
Collection of the vehicle.If this is not
Sorted within 7 days I will be contacting
Trading standards and seeking legal
Advice,it's a shame it's come to this
And I am so disappointed in the way
A main dealer has treated me, somebody
Needs to get a grip of this VW dealership.
Reply from Volkswagen Financial Services UK
Thank you for taking the time to speak with us about your review Andrew. We are sorry that we could not immediately resolve the damage on your vehicle and the service you experienced, but please be assured this has been passed to our Customer Resolutions Executives. If you have any further queries, you have been provided with a contact number for the team who will be happy to assist you further.
Review of Charles Tyrwhitt
1st Clothes order with this company.
Very impressed with the quality of
The linen shirts and the speedy
Delivery well done will be ordering
Again.
Reply from Charles Tyrwhitt
Thank you so much for your kind review and for choosing Charles Tyrwhitt! We're thrilled to hear you're impressed with the quality of our linen shirts and the speedy delivery.
We truly appreciate your taking the time to share this review and look forward to sending you more garments you’ll love!
Review of Water2
The item turned up damaged
Looks like it's been fitted then returned
Then resent out as a second.Now in
Dispute with PayPal.Try getting hold
Of the company if there is a problem
No information about contacts with
Item!
Reply from Water2
Hi Andrew,
I’m really sorry to hear about this - this is absolutely not our standard, and I understand your frustration. I will personally ensure that my team reaches out to you as soon as possible to get this resolved.
We apologise for the experience you’ve had, and we want to make it right. Please also feel free to reach out directly to hello@water2.com, and we’ll prioritise your case.
Kind regards,
Charles Robinson
Founder
(P.S - I take time out every day to try to respond to each of our reviews personally to see what we're doing well and what we could improve on.)
Review of Oak Furnitureland
STAY CLEAR
Paid Oct 2021 delayed delivery again and again,Still waiting since April 2022to get item Changed they turned up twice with no Furniture still waiting,its now 2023.
AND no they Do NOT contact you
Looks like a standard reply from
This company,so many complaints
Reply from Oak Furnitureland
Good Morning, We are sorry for the issues with your order and delivery. We have sent a find reviewer to help us locate your order. Once we receive this information a member of our team will be in contact to assist further. Many thanks, Wiktoria.
Review of Vintage Electrical
Review of Oak Furnitureland
After waiting 5 and a half months
For my oak dresser, I am very disappointed at the quality and
Workmanship.Very thin timber
Not finished off properly dents in the
Wood just sprayed over,the shelf fixing
Screwed in at an angle and not level.
Overpriced poor quality product's
Reply from Oak Furnitureland
Hello Andrew, I am sorry to hear that you are not happy with your item. We have sent a request for more information regarding your order to help us locate this. Once we have received more information, we can arrange for a member of our team to contact you to discuss this issue with you further. Thank you, Courtney
Review of Sharps Fitted Furniture
Over priced chipboard,go to BQ before you look at sharps bedrooms the stuff is
A fraction of the price!Sharps bedrooms after service is terrible phoned twice now with a problem damaged runner plus the wardrobe was dirty with pencil marks and
Shavings Also told to clear the leftover
Material and off cuts myself. 4k spent.
Reply from Sharps Fitted Furniture
Good afternoon - I am sorry to hear that you've had issues with your Installation. I have arranged for one of our team to call you to resolve this with you. Kind regards Eleanor
Review of Baxi UK
The Engineer was nice and polite and in the time frame,my biggest moan was trying to get through to Baxi 2 phone calls over half an hour phone rang off after 30 minutes each time,never managed to speak to anyone,very poor
Review of Fix Auto UK
An excellent service by Autofix in Cornwall
From start to finish,would recommend
Reply from Fix Auto UK
Thank you for the great review Mr Holdrick, all the best Fix Auto Penzance
Review of Thecornishway
The best holiday company in Cornwall
I have ever used,made the whole experience from booking to arrival So easy.We stayed at the Engine House
in Marazion, a stunning historic Cornish building 1882.We will definitely be booking with the Cornish way again.
Review of Not On The High Street
Ordered lights from this company,never
Got them all I got was delivery date pushed back in e mails after a month a
Demanded my money back, i have opened a dispute with paypal
Reply from Not On The High Street
Hi Andrew,
Thank you for leaving a review. I'm very sorry to hear about your experience.
I will drop you a direct message now so you can provide me with your order details allowing me to review if your enquiry was addressed appropriately or if there is anything else we can do.
Kind Regards,
David
Review of MyBuilder
Used a tradesmen because he was on this sight.The work is terrible you can't even phone my builder to complain they
Don't appear to have a phone number.
I will never trust a sight like this again!
Reply from MyBuilder
Dear Andrew
Thank you for taking the time to write a review on Trustpilot. I am sorry to hear about your experience of a trader using our site.
Firstly, I can confirm that we have received your email about the trader and we will contact you as soon as we can to investigate the issues you have raised. Although this appears to be an off-site hire, we value information that enables us to review accounts of traders using our site.
Unfortunately, we do not have an inbound telephone line, but we will in the majority of cases call a customer to examine the customer options.
Gus
MyBuilder
Review of Easy Lighting
Spent 192 on three lights,the thinnest glass and the poorest of finishes I have
Ever seen and damaged.Its taken 2 Phone calls to get a refund! apparently it can take up to 14 days to get a refund,funny how it only took me a few
Minutes to pay them?Not a great experience
Reply from Easy Lighting
Hi Andrew,
Many thanks for your feedback. I recall our conversation with regards to your order and how unhappy you were with the quality of the product. I issued you with a Post Office label to enable you to return to us free of charge.
Our returns policy does state the following - We will endeavour to credit your payment card within 14 days of receipt of the returned item(s). A credit note will also be sent via email.
My colleague you spoke to this morning has processed a full refund for you following your conversation.
As I explained in our initial telecon, I am happy to assist you in choosing a product suited to your application.
Kind regards,
Shelley Marriott
Review of One Sure Insurance
DO NOT WASTE YOUR TIME WITH THIS COMPANY UNLESS YOU WANT TO SPEND HRS ON THE PHONE IVE BEEN LEFT ON HOLD 40 MINUTES AT THE MOMENT NEVER AGAIN
Review of Advance Insurance Agencies Limited
I do not rate this firm whatsoever.Unhelpful and rude, I took my buisness somewhere else
Reply from Advance Insurance Agencies Limited
Morning Mr Holdrick,
Thank you for leaving a review, I am really sorry to hear this.
I would like to investigate this, unfortunately I am unable to locate a policy in your name, Please could i ask you to contact me on 01793 286 333 (Opt1) at your earliest convenience, or alternatively please email me on paul.cox@advanceinsurance.co.uk
Review of Meeksshoes
I ordered these shoes from thread at a cost of £120 I then saw them on for £95,With Meeksshoes GOOD job Thread send a return LABEL, same item from both companies same quality as I have both pairs I can confirm this. WHY PAY MORE £25 SAVED to spend on vino. Well Happy
Reply from Meeksshoes
Hi Andrew,
Many thanks for buying the shoes from us. Hope you enjoy your vino!
Cheers!
John
Review of Team Knowhow
Come speeding up a dirt lane like rally drivers,couldn't be bothered to drive into my drive,when the tail gate went down the television and washing machines were on their fronts nothing strapped down SHOCKING,I CARRIED the TV in myself.worst experience yet from delivery persons
Reply from Team Knowhow
Hi Andrew, your review is most concerning.
I would like to investigate this further. Could you please email a copy of your review to letusknow@teamknowhow.com with the reference TKH26960.
In your email please include your full address and delivery reference.
Thanks - Becky
