MyPoints.com Reviews 26,002

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They appreciate the variety of options available for earning points, including shopping, surveys, and other activities, which makes it easy and convenient to accumulate rewards. Consumers also value the flexibility of being able to redeem points in various ways, such as for gift cards from popular stores or PayPal. People highlight that the platform allows them to earn rewards for purchases they would have made anyway. Furthermore, users find the surveys interesting and enjoy sharing their opinions on different topics. Consumers report that the customer service team is responsive and helpful in resolving any issues that may arise. Reviewers also mention that the points do not expire, allowing them to save up for special gifts. However, there are mixed opinions regarding the contact and refund processes, with some reviewers experiencing delays or difficulties. On the other hand, the discounts and value for money are generally viewed positively.

Based on these reviews

Rated 4 out of 5 stars
Verified

MyPoints yields a nice reward for varied activities. They used to be more generous with points, but inflation got to them too. Interesting surveys, points for shopping in many stores, quick poll... See more

Rated 4 out of 5 stars
Verified

I'm in it mostly to do the surveys. I've noticed that quite a few have started to get longer and offer less and less points. In addition, there are some surveys where you spend 10-15 minutes and t... See more

Rated 4 out of 5 stars
Verified

I've been able to save money and earn points to redeem for gift cards or money towards purchases on Amazon by activating MyPoints or going through them to buy items. I've used them for a long time and... See more

Rated 4 out of 5 stars
Verified

There are always surveys to complete. Cashing in points, like I do with PayPal, is top notch, just the perfect way for me to redeem. The only thing I don't like is the showing prior to being taken... See more

Rated 5 out of 5 stars
Verified

MyPoints had the gift card that I was looking for & I was really happy that it came as an egif5 card via my email, esp Walmart. Walmart will no longer look at the gift card nor scan from the bar code... See more

Rated 5 out of 5 stars
Verified

I've been using MyPoints for several years, and have cashed out numerous giftcards, mostly for Paypal and a few for Amazon. There are many different fun ways to earn points, and it doesn't take long t... See more

Rated 3 out of 5 stars
Verified

Only about 65-79% of surveys actually work. All of your time us wasted. Problem getting credit for completing surveys. 15 to 20 minutes and get to end of surveys Only to then be told you didn't q... See more

Rated 5 out of 5 stars
Verified

Have been a MyPoints participant since 2020. The gift cards earned from surveys, shopping, etc. add up and provide those little extras that make life a bit nicer. Seldom have any issues; the few times... See more

Rated 5 out of 5 stars
Verified

I enjoy this site so much I do all my shopping through MyPoints and they other opportunities as well , surveys, daily goal , point perks. I highly recommend trying. I’ve been a loyal member for over... See more

Rated 3 out of 5 stars
Verified

I've been with this platform since 2006. Prior to the recent changes, a screenshot would suffice for compliance with a survey or a game. They're now forcing us to watch ads to play games that the... See more

Rated 3 out of 5 stars
Verified

With my "other" points websites, once I redeem my points it usually only takes a few minutes to 24 hours to receive my reward. With My points, it took 3 days to receive my reward. The whole point of m... See more

Rated 3 out of 5 stars
Verified

You make it difficult just to use points to get a reward by having to send a phone code but by the time it's received and I try to input it on the computer, it has expired and I've had to do it severa... See more

Rated 5 out of 5 stars
Verified

You won't get rich using MyPoints, but it is definitely a good way to easily earn a little extra spending money. There are a lot of different ways that you can earn points which can then be redeemed... See more

Rated 5 out of 5 stars
Verified

I started with Mypoints.com in 1996, doing surveys. Due to time constraints, i have moved to primarily the shopping portal, & occasionally uploading receipts. The gift cards redemption process is sim... See more

Rated 5 out of 5 stars
Verified

I'm sure you hear this a lot. We just can't afford to take a typical vacation. We only take a 2 night vacation and depend on MyPoints for our food gift cards. Prices are so expensive but this still al... See more

Rated 5 out of 5 stars
Verified

MyPoints is an exciting company with surveys that let me have my thoughts and opinions known. The surveys offered are always interesting. Although I have only been a member for 5 months, I already e... See more

Rated 5 out of 5 stars
Verified

It's very easy & simple to accrue points with MyPoints.com. There are many ways in which to do so. And when you build-up points, there's many options in which to redeem them. I personally enjoy t... See more

Rated 5 out of 5 stars
Verified

MyPoints offers a number of ways to add up points towards gifts, like shopping or doing surveys. I also like that I can tally up points at my own pace. When I reach a qualifying amount of points it i... See more

Rated 4 out of 5 stars
Verified

Accumulating Points for Gift Cards is easy on MyPoints.com. Several ways, including surveys, purchases, bingo, daily polls, etc., make it possible. The surveys can be frustrating to qualify for and... See more

Rated 4 out of 5 stars
Verified

Making points by making purchases and reading emails is about as simple as it gets. My 4 star rating is based on not getting credit for some purchases. It doesn’t usually happen but there are occasi... See more

Rated 5 out of 5 stars
Verified

The customer service team is the best. They resolve issues fast and fair. The surveys usually pay $4-$6 an hour and there are a lot of surveys to choose from. Most survey companies pay less and offer... See more

Rated 4 out of 5 stars
Verified

MyPoints.com is easy to use, but when I redeem points for gift cards it seems like I have to wait forever. Even though I am forewarned, I just don't understand the ridiculous wait time. I ordered so... See more

Rated 5 out of 5 stars
Verified

I have been a member of MyPoints for several years what I like most about it is that there is a variety of ways to earn points and a variety of ways to redeem points. You can make it match your schedu... See more

Rated 4 out of 5 stars
Verified

I ordered a $10 Paypal and it took a little longer than usual. I normally get it within 1-2 days, but this time it took 8 days. I do like MyPoints for redeeming gift cards and Paypal because it is eas... See more

Rated 5 out of 5 stars
Verified

I've been doing MyPoints surveys and other activities for years. I like that I can choose surveys of different lengths to fit my time availability. Playing the various games and doing the activities b... See more

Rated 3 out of 5 stars
Verified

It takes way too long to accumulate enough points for a meaningful gift card amount unless you are well off and can afford to shop for luxury items. Most of us can't do that anymore. Also, the time it... See more

Rated 5 out of 5 stars
Verified

It was easy to request my rewards and it only took a few days to receive my gift card via email notification. I had a specific item to purchase in mind, so deciding how to spend my points was predete... See more

Rated 5 out of 5 stars
Verified

I work with several different survey groups, but My Points is my favorite. I qualify for the highest number of surveys here and the rewards seem to be fair. I only cash in my points once a year and... See more

Rated 5 out of 5 stars
Verified

I have been a satisfied member of mypoints for many years. I've earned over 93,000 points so far, which I cash in for gift certificates. It's a good company and I engage with their emails, polls, etc.... See more

Rated 5 out of 5 stars
Verified

I love to play MyPoints answering survey questions and comparing my choices with others. I like to believe my opinions make products and processes better in the world market. I like to praise compan... See more

Rated 5 out of 5 stars
Verified

Anytime that I am denied a rebate I usually put in a claim . Claims are evaluated and approved quick and efficiently. The quicker the better as I can continue doing more rebates. I've only started usi... See more

Rated 5 out of 5 stars
Verified

Mypoints is all inclusive with themselves in that they give the members so many ways to earn points, shopping, clicking through emails, surveys, playing games etc. Making it so easy to earn points to... See more

Rated 5 out of 5 stars
Verified

The ease of answering surveys that are fun, that apply to me, and also learning about different products or things I may not of known of! Who wouldn't wanna get paid to answer questions that are like... See more

Rated 4 out of 5 stars
Verified

Using the points was easy to complete but it took almost a week to receive the reward points and that meant we could not use them on Black Friday or Cyber Monday so pricing had gone back up. We don't... See more

Rated 5 out of 5 stars
Verified

Points for reading and clicking thru on various emails for companies and products with goods for sale. If you purchase thru the link, you receive additional points. Points can be redeemed for variou... See more

Rated 5 out of 5 stars
Verified

My Points actually pays out the rewatds you earn! I have used other websites that claim to pay out in gift cards for the points you earn...but when the time comes, you get nothing, except ghosted by c... See more

Rated 5 out of 5 stars
Verified

MyPoints is the best easiest way to earn points for things you do online everyday. They reward you for reading emails, surveys, shopping with certain merchants, and uploading receipts from stores that... See more

Rated 5 out of 5 stars
Verified

I redeemed my points recently for a $25 prepaid Mastercard, which I used to pay part of my current utility bill. That was very helpful to me, and I had no trouble redeeming my points or receiving my c... See more

Rated 3 out of 5 stars
Verified

Mypoints leaves us with so many ways they could help us but just enough good things to keep us involved. Surveys is still a major problem. My wife and I still can't get mobile app activated. Therefo... See more

Rated 3 out of 5 stars

My review is mixed. My points games have broken links and invalid QR codes. There customer service is horrible. They're FAQ's don't answer all questions and it's impossible to contact them to get an... See more

Company replied

Rated 4 out of 5 stars
Verified

The redemption process went okay. What was annoying is that it took several days to issue me an e-card. Seriously? Isn't that all computerized? I've never had to wait a few days for an e- card from an... See more

Rated 3 out of 5 stars

Is anyone else having a problem redeeming there points.I clicked redeem but it will not send a code to my phone to redeem my points.

Company replied

Rated 5 out of 5 stars
Verified

the site has many benefits and surveys that are tailored to my interests and what I enjoy doing.

Company replied

Rated 4 out of 5 stars
Verified

Used it 3 times and 2 of them did not show up after completing but I use a screen recorder and emailed support and support after a few weeks they got the missing points, nothing extra but even tho it... See more

Company replied

Rated 5 out of 5 stars

I am a 12 year old boy that wanna get my mom and dad a rolex and I need to make money

Company replied

Rated 3 out of 5 stars
Verified

i like earning points and getting rewards, especially gift cards, but sometimes the system doesn't always work right. For instance I just too a survey and didn't get any points for completing it. They... See more

Rated 4 out of 5 stars
Verified

I have really enjoyed MyPoints. Lately though I get a little frustrated when I see the constant changes to the rules. For instance, the monthly goal changed so that you can't get credit for doing 5... See more

Rated 5 out of 5 stars
Verified

I have earned lots of rewards for shopping I would have done anyway. I have been with MyPoints for years, and have never had a bad experience. If there ever is a problem, the customer service tea... See more

Rated 4 out of 5 stars
Verified

I love this website it's got great ways to earn decent points that are redeemable for cash and gift cards I mostly use it for world winner but it adds up fast. U can take surveys shop print or cut cou... See more

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4.3

Excellent

TrustScore 4.5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 7% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

I am a 12 year old boy that wanna get…

I am a 12 year old boy that wanna get my mom and dad a rolex and I need to make money

October 1, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

Thank you so much for the review!We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!

Rated 1 out of 5 stars

Mypoints was a honorable app because…

Mypoints was a honorable app because they did pay the gift cards that I earned until today. The suspended my account after I earned enough for a $5 Skrill gift card. I was ordering my 5$ Skrill gift card and hit confirmed and they suspended my account.

September 28, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.

Rated 4 out of 5 stars
Verified

Used it 3 times and 2 failed but got fixed

Used it 3 times and 2 of them did not show up after completing but I use a screen recorder and emailed support and support after a few weeks they got the missing points, nothing extra but even tho it took multiple messages and following their tasks they asked for i got the points, dealing with them was much more time consuming than the activity wad lol, they made it right so I recommend

December 21, 2024
MyPoints.com logo

Reply from MyPoints.com

Thank you so much for the review!We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!

Rated 1 out of 5 stars

A problem game.

Their Bingo allows you tp play, but does not allow you to submit to claim a points win.

September 21, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.

Rated 5 out of 5 stars
Verified

the site has many benefits and surveys…

the site has many benefits and surveys that are tailored to my interests and what I enjoy doing.

November 19, 2024
MyPoints.com logo

Reply from MyPoints.com

Thanks so much for the awesome review! We’re really happy to hear you had a great experience. It means a lot that you took the time to share your feedback. If you ever need anything or have any questions, just give us a shout. We’re always here to help!

Rated 1 out of 5 stars

It's pretty scammy

They ask about 15 to 20 questions and than disqualify you. About 90% of the surveys are like that. So you spend a large amount of time answering questions with no reward.

I think it's a scam because they still get information out of you without having to compensate you under the excuse that you didn't qualify.

Also if you're going to do this make sure to cash out every $10-$20 because if you let the amount build up to $100s they will take your points, not pay you and ghost you.

Edit: They just copy and paste the same response to people on here.

September 14, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

We’re really sorry to hear things didn’t go the way they should have. That’s definitely not the experience we want for our members. We appreciate you bringing this to our attention and would love the chance to look into it further. Please feel free to reach out through your activity ledger on our site — we’re here to help and want to make this right.

Rated 1 out of 5 stars

12,500 missing points, and it appears customer service ghosted me

5th Update for MyPoints due to reply - Proof you don't read anything. I mentioned that I CLOSED my account, yet you mention that I should contact you via my activity ledger on the site, which is only possible when one has an account. No thinking outside of the box, nor curiosity on your part to solve this. You might as well lay off everyone, and have them replaced by AI (and if you already did that - explains everything). I did wonder if maybe I'm not being fair, being too impatient..NOPE this recent reply from you helped me to confirm for myself that I made the correct decision. Please don't reply anymore..if you wish to communicate with me, research in your records for my email, and send me a message.

4th Update - Nothing has happened, so I closed my MyPoints account. When I originally signed up, over 10 years ago (maybe close to 20 years ago), it was fun, easy to earn points, great customer service. Now, it's absolutely awful...not fun at all anymore. The last year or two, I was debating about canceling. Thank you for making the decision easy because of this awful customer service! Maybe not technically a scam, yet very close to being one. Even though my account is now closed, leaving all of the correspondence/updates by chance anyone is curious and wishes to read all of it. If zero stars were possible, I would utilize it.

3rd Update - reply to MyPoints - I explained it on my original post/review. Moreover, in a reply to Ticket- Reference: 16668246, I provided additional information with pdf's to your email address at mypointscs.zendesk.com, and that's when customer service seemed to stop research, indicating I had to open another ticket, and submit them that way - when your system doesn't accept pdf's, and when I inquired about that, I was ghosted. Can someone initiate contact to me (you have my email in your records), or research this with the ticket reference I supplied, so we can go from there? Please?

2nd Update - reply to MyPoints - I utilized your system again not long ago - Activity Ledger system - and no response, no update. It's a circular loop system of chaos. Please research the original Ticket- Reference: 16668246, you have my email address - contact me, I will provide pdf's. Stop being locked with your ticket system that isn't user friendly.

Update - reply to MyPoints - it's not listed on the Activity Ledger, which is probably why there is an issue. Please research Ticket Reference: 16668246

I have 12,500 missing points (related to the ASPCA donation offer, dated July 10th).

Requirement was an ASPCA monthly donation of $19 or more, which had to be done on or before July 22, 2025 (11:30 PM PT).

I was in time, and submitted a screenshot of the confirmation email from ASPCA.

The acknowledgement email from MyPoints about this inquiry, which started on Sept 9th (I had to wait ~45 days, hence the difference in time between July and now) - Ticket Reference: 16668246, indicated I could reply with additional information. So, I replied with the attachment of pdf(s) consisting of the offer, and the confirmation email from ASPCA because a screenshot is limiting.

The reply I received was "For your privacy and account protection, we can only assist with tickets submitted while you are signed in to your account.

Please log in to your account and submit a new ticket through the Help Center so that we can review your request. Once you've done that, our team will be happy to take a closer look."

What? Are you kidding me? How is that possible? The system only allows for a screenshot image, and I have a ticket number, I was logged in, and created the process that started all this, and I was informed, reply with additional information. Why am I being told to start again?

I replied indicating that catch-22 (and with a reply, there's usually an auto email indicating received, and I'll receive a reply). This time, I didn't receive that (it was on 9/10), which is why I suspect that I was ghosted by customer service. Either my ticket was closed, or I'm now being ignored.

Very disappointing.

MyPoints - Please award the missing 12,500 points. Thank you.

September 4, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

We’re truly sorry your experience didn’t go as expected — we know how frustrating that can be, and it’s never the experience we want anyone to have. Your feedback is important to us, and we’d really appreciate the chance to better understand what happened so we can help make it right. When you have a moment, please reach out to us through your activity ledger on the site — we’re here and ready to help.

Rated 3 out of 5 stars

Is anyone else having a problem…

Is anyone else having a problem redeeming there points.I clicked redeem but it will not send a code to my phone to redeem my points.

September 12, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

We’re truly sorry your experience didn’t go as expected — we know how frustrating that can be, and it’s never the experience we want anyone to have. Your feedback is important to us, and we’d really appreciate the chance to better understand what happened so we can help make it right. When you have a moment, please reach out to us through your activity ledger on the site — we’re here and ready to help.

Rated 5 out of 5 stars
Verified

My experience was great because of the…

My experience was great because of the ease of getting my questions answered.

October 11, 2024
MyPoints.com logo

Reply from MyPoints.com

Thanks so much for the awesome review! We’re really happy to hear you had a great experience. It means a lot that you took the time to share your feedback. If you ever need anything or have any questions, just give us a shout. We’re always here to help!

Rated 1 out of 5 stars

steal your money

Hard to earn money - they never credit for surveys, magic receipts - fight for every penny. And when you're ready to redeem they deactivate your account. They suspended my account without any explanation. I assume just to steal money. It's outrageous! At least they must explain the reason and try to resolve problems. No customer service at all. PS as you see they never read any comments. They just provide generic replies. SCAM!

August 23, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.

Rated 5 out of 5 stars

Everything feels good

Everything feels good

August 26, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!

Rated 1 out of 5 stars

SCAMMERS!

If you want to waste your time - go for it. You may never get your earned money. MP simply deactivate your account without any explanation. Only scammers do business this way. No customer service at all. Even here they give generic reply, no real people out there.

August 25, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.

Rated 5 out of 5 stars
Verified

Great company

Great company. I get gift cards for answering surveys, shopping, etc. I have had no problems with them.

December 21, 2024
MyPoints.com logo

Reply from MyPoints.com

We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!

Rated 5 out of 5 stars
Verified

I love using this site

They make it so simply

September 14, 2024
MyPoints.com logo

Reply from MyPoints.com

Thanks for the review! We’re glad to hear you’re enjoying the experience, even if it takes a bit of work to earn those rewards. We really appreciate you being a part of the community!

Rated 5 out of 5 stars
Verified

good site for extra perks fun surveys

good site for extra perks fun surveys

August 15, 2024
MyPoints.com logo

Reply from MyPoints.com

Thanks so much for the awesome review! We’re really happy to hear you had a great experience. It means a lot that you took the time to share your feedback. If you ever need anything or have any questions, just give us a shout. We’re always here to help!

Rated 5 out of 5 stars

Amazing i like it

Amazing i like it

August 11, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!

Rated 2 out of 5 stars

No customer service can be found

I have been with my points for decades now. I recently bought Jimmy dean bacon and uploaded the receipt for points as it was one on the list. I just got a email stating I got 0 points for it and no explaining as to why. There is nowhere to go to ask. I cannot find a help or customer support email or anything. I would like an explaination as to why lb bacon x3 gave me no points?!!

July 28, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

We’re really sorry to hear things didn’t go the way they should have. That’s definitely not the experience we want for our members. We appreciate you bringing this to our attention and would love the chance to look into it further. Please feel free to reach out through your activity ledger on our site — we’re here to help and want to make this right.

Rated 1 out of 5 stars

Can't get my reward

I have been a member for over 10 years. I tried to use my 17,000 points for a reward and I keep getting an error message saying they can't send my verification code to my phone. I sent an email and was told the reward was on its way and would arrive in 3 to 10 business days. It has been 13 business days and I can't even get a response from them.

June 26, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
You can contact us at help@prodegesupport.zendesk.com — we’re here to help.

Rated 1 out of 5 stars

Account Suspended After Verified PayPal Redemption – No Resolution Yet

Ticket Reference: 16461306

I’ve been a legitimate MyPoints user, but my account was suddenly suspended on July 12, 2025, right after I redeemed $200 to PayPal — split across two redemptions in one day. I was asked to verify my identity with a code, which I entered successfully. Despite that, my account was locked with no clear explanation.

I contacted customer support and submitted a BBB complaint, but still haven’t received a proper response or access to the $200 I rightfully earned. I’ve followed the rules and terms of service, and this feels like an automated system wrongly flagged me.

Very disappointed with how this was handled. I hope Prodege or MyPoints support will step in and resolve this fairly, because users shouldn’t be penalized for simply redeeming their points.

July 12, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. You can contact us at help@prodegesupport.zendesk.com — we’re here to help.

Rated 5 out of 5 stars

Excellent

Excellent, very good

July 10, 2025
Unprompted review
MyPoints.com logo

Reply from MyPoints.com

Thank you so much for the kind words and positive feedback! We're thrilled to hear that you're enjoying your time on Swagbucks. Your support means a lot to us, and we're always working to make the experience even better for our members.
If you ever have any questions or suggestions, don't hesitate to reach out—we're here to help!

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