Swagbucks Reviews 40,576

TrustScore 4 out of 5

3.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the platform as a reliable way to earn extra money in their free time, highlighting the variety of available tasks, including shopping, searching, using coupons and playing games. People find it easy to redeem points for rewards, with options ranging from gift cards to PayPal cash. The app is user-friendly, and many consumers have been able to save money over the years. However, some consumers have mixed feelings about payments and customer service. While some appreciate the quick assistance in resolving issues and crediting missing points, others report slow response times and unresolved problems. Some reviewers express frustration with surveys, citing frequent disqualifications and time wasted on unrewarded attempts. A few users have also reported issues with gift card codes and missing credits for completed tasks.

Based on these reviews

Rated 4 out of 5 stars
Verified

It's slow and boring. Answering surveys written by marketing departments for mere cents is not what I would describe as "fun". The 30 cent penalty for using paypal also sucks. The recipe "reward"... See more

Company replied

Rated 4 out of 5 stars
Verified

i have great experience i would have given them 5 if they would have had ebay, amazon, walmart gift cards up to $5000 and having gift cards from office depot, staples, hp, sweetwater sound, zzounds, A... See more

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Rated 4 out of 5 stars

Swagbucks is great platform for side hustle Online surveys, games, online platforms to buy for your households needs and earn SB points when purchase. It's a very nice experience to. Be a swagbucks me... See more

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Rated 4 out of 5 stars
Verified

Handled my issue pretty well. I don’t ticket often but when I do, I know exactly what is needed. It’s a little bit annoying when you get an email back asking for the same info I gave in the original e... See more

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Rated 5 out of 5 stars

Great platform to earn extra money online! Swagbucks is one of the best and most reliable sites I’ve used to make extra income. There are many ways to earn — surveys, watching videos, shopping, game... See more

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Rated 5 out of 5 stars
Verified

I've been using swagbucks for several years and have had thousands of dollars of payouts in amazon gift cards. Even when the automatic tracking of offers doesn't work, their support is always extreme... See more

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Rated 2 out of 5 stars

Every game I've downloaded except one, were rejected by tapjoy. It's getting really frustrating. I follow their rules & my app still gets inoperable. They need to check things better. I'm not impress... See more

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Rated 5 out of 5 stars

Swagbucks is a legit and beginner-friendly platform that rewards you for simple online activities. It’s great for students or anyone who wants to earn a little extra money during free time. You won’t... See more

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Rated 5 out of 5 stars
Verified

I love swagbucks.. it's easy to accumulate real rewards, but beware of some of the games, you will pay way more than what you can earn if your not careful, and a majority of the games are undoable.. i... See more

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Rated 2 out of 5 stars

I've used Magic receipts for some time now, but I recently purchased a 2 pound bag from Walmart. The receipt scan indicated that I had not purchased apples, so I rebutted. I just received an email sta... See more

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Rated 3 out of 5 stars
Verified

Site is good when it works..im between a 3 & 4 rating...takes a bit to get enough to redeem, but does have some good rewards. The surveys are ok, but it disqualifies you after you get almost done. Sh... See more

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Rated 3 out of 5 stars
Verified

Surveys can be frustrating at times. You start one, spend ten minutes answering multiple questions, and then abruptly get kicked out. The questions that are important, the ones the surveyors want, sho... See more

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Rated 5 out of 5 stars
Verified

A great way to earn extra money from home completing surveys. I always get paid what I earn. I like Swagbucks the most because they are very fair and pay a few points when you start completing surveys... See more

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Rated 5 out of 5 stars
Verified

I've been with Swagbucks for over a year. There were a few bumps but I can say their customer service has greatly improved. I am mainly a gamer but do the occasional surveys to bump my SB if I'm looki... See more

Company replied

Rated 5 out of 5 stars
Verified

It's been an excellent kickback app. Everything doesn't always work with the partner apps, but enough does and it's easy enough to tell when something isn't going to track. I've received a lot of re... See more

Company replied

Rated 5 out of 5 stars
Verified

I love Swagbucks! Since starting a year and a half ago, I have made close to $1000 dollars. If something doesn't credit, their customer service is excellent at resolving the issue. It's not going t... See more

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Rated 3 out of 5 stars

I want to really love this app and I spent hours on it trying to get swag bucks for vacation however more recently it logged me out and is giving me error messages. The error messages have said conta... See more

Company replied

Rated 5 out of 5 stars
Verified

I've been using Swagbucks for a few years. It takes a little of time to earn enough SB's to cash out. But when u do cash out it usually goes good. I've contacted customer service and it takes several... See more

Company replied

Rated 5 out of 5 stars
Verified

Its always easy to redeem points for rewards at Swagbucks. I can choose from many different gift cards as well as cash from PayPal. There's even offers to get discounts off your redemption, so you c... See more

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Rated 5 out of 5 stars
Verified

Swagbucks is awesome reward program that offers various good size rewards options you can use for daily spending needs or save up for something nice. Lots of times you will find a reward is available... See more

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Rated 2 out of 5 stars

waste of time so much clicking through all the survey pre-questions, then get to a bunch of broken or "unavailable" surveys. very misleading swagbuck payouts because you have to qualify to take... See more

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Rated 5 out of 5 stars
Verified

My experience is that I have learned about a lot of things thur triva and surveys meeting new people on line winning sometimes the different thing or games to play and listening to all the host findin... See more

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Rated 3 out of 5 stars

It would be 5 starts but it takes way to long to cash out free cash is instant for crypto and I don't even get that option here but the worst is all the little emails I get from swagbucks as im... See more

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Rated 5 out of 5 stars

It wasn’t complicated at all, very straightforward, and the questions were clear and easy to understand. It only took me a few seconds to complete the survey. I’d give it a solid 5!

Company replied

Rated 5 out of 5 stars
Verified

I've used Swagbucks in the past to play some trivia games and go through several surveys to earn gift cards, and have never had any problems. Though time consuming, they are still fun to do and the be... See more

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Rated 5 out of 5 stars
Verified

The game skipped some of my rewards and I hadn’t realized until I hit another goal. I saw missing goals inbetween which was odd since it tracked some and was obviously still tracking. So i reached out... See more

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Rated 3 out of 5 stars

I recently received a Masterca gift card for $25 that I used my my SB to get I cannot open it. I cannot figure out anything. It’s been very frustrating. I will give this a five star review because I e... See more

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Rated 3 out of 5 stars

Swagbucks is becoming bad; what is wrong with them? So initially i did this survey that had multiple parts for 1600 SB i did the initially survey and it went pending, and then i was supposed to come b... See more

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Rated 3 out of 5 stars

I like the opportunity to earn gift cards. However, in the last month or so I have several surveys that did not reward my Swagbucks. I sent all the information to Swagbucks and I never heard from th... See more

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Rated 4 out of 5 stars

I want to give this five stars, but I’ve been waiting for a $25 MasterCard that I purchased with SB. It was being verified on September 12, then I got an email saying hooray here’s your MasterCard! On... See more

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Rated 3 out of 5 stars

I had to step down from my job due to health problem. So I started using Swagbucks thinking those gift cards could help pay for some personal care items until I get back on my feet. It actually starte... See more

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Rated 3 out of 5 stars
Verified

For every survey I complete I am awarded for just one if I am lucky. The finished surveys tell me opps or just switch to another page or I was not right for this survey among other things. I like S... See more

Company replied

Rated 5 out of 5 stars
Verified

I love Swagbucks! I have redeemed numerous PayPal cards, anywhere from $5 bucks to $50. Without any problems at all. Swagbucks is my most favorite way to make extra dough when I have the time.

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Rated 5 out of 5 stars

Swagbucks is the best at accumulating points for giftcards! I have bern with them for more than 10 years and have gotten many giftcards suth far.

Company replied

Rated 5 out of 5 stars
Verified

It's an easy and enjoyable way to earn money on the side and because I do most of my shopping at Wal Mart, Swagbucks has saved me alot of money with gift cards over the years.

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Rated 3 out of 5 stars

Happy with the quick surveys but installing games tasks always sucks as it most of the time doesn't count but its fine

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Rated 2 out of 5 stars

Easy to Get Started Creating an account is very simple, and the interface is quite user-friendly. You can easily access surveys, videos, offers, etc.

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Rated 4 out of 5 stars

Swagbucks is a life changing platform for everyone and it is free to register and they will give out 5$ free

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Rated 5 out of 5 stars
Verified

Swagbucks is the best rewards app Great customer service. If you are missing credits they will find them. My favorite rewards app

Company replied

Rated 5 out of 5 stars

I love this website fun and enjoyable to be part as a members, I love the daily trivia, surveys, daily goals. I enjoyed with all the hosts and Swagbucks is a great way to earn and learning and have fu... See more

Company replied

Rated 2 out of 5 stars

I've taken surveys and done studies with Swagbucks since 2018. The system absolutely sucks right now. They have updated the system in the past couple of months that's significantly helped to stop the... See more

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Rated 5 out of 5 stars
Verified

Swagbucks is great! Super easy way to earn extra $$. Fun games and tasks. The surveys are frustrating at times but that's probably my fault.

Company replied

Rated 2 out of 5 stars

Customer support is not replying I have made a ticket and it's been 15 days I haven't got any reply from them

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Rated 3 out of 5 stars

Issue somewhat resolved. Account restored but games don't work anymore for me ://

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Rated 3 out of 5 stars

Their service is slow, they might improve on their service.

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Rated 3 out of 5 stars

Always has paid me out fairly, contacting support can take longer than it should but they always fixed my problems. Payouts also take much longer than they need to, but again, I've never had a prob... See more

Company replied

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Company details

  1. #82 of 106 best companies in Gift Shop
  2. #89 of 101 best companies in Hobby Store

Written by the company

Get Free Gift Cards & Cash for the everyday things you do online. Shop online, Watch entertaining videos, Search the web, Answer surveys and find great deals to earn your points, called SB. Redeem your points for gift cards to your favorite retailers like Amazon and Walmart or get cash back from PayPal or Visa.

Have Fun Earning Rewards

Written by the company

Swagbucks is the leading digital rewards program
With almost $500 million awarded to members and 13 years of operating history, Swagbucks is the most popular digital rewards program. Have fun earning rewards with Swagbucks.com!

Contact info

3.9

Great

TrustScore 4 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 45% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Perfect for stay at home moms like me!

I couldnt recommend swagbucks more! Ive been using them for almost 10 years and have made roughly 5,000 usd dollars over the years by using it very inconsistently over the years. Ive never had a problem cashing out my points, it allows you to cash out to paypal it allows you to cash out in the form of amazon cards, google play cards, walmart cards, theres literally a hundred different options. I dont even bother with the giftcards because nothing beats cashing out directly to your paypal account. Ive tried alot of - pretty much ALL OF the different "make money" and "get cash playing games" apps and websites out there, and none of them hold a candle to swagbucks. The payouts are higher and ive NEVER had an issue where i wasnt paid for a task ive completed. Everybody talks about how great mistplay is- if you like mistplay you need to check out swagbucks. Swagbucks has a huge "games" section, it works exactly like how mistplay works where each game detail clearly lists "reach level so and so, make X amount of money" but over here on swagbucks the payouts for those same exact games, with the same exact "goals" and tasks for each game, are DOUBLE what any other "get paid to play games" app or website pays. Every game ive downloaded ive easily made $30-$200 just by downloading it and playing it over the 60 days that they give you to reach all of the different goals. All of games come with a list of goals, where those first few easy to reach goals will pay something low like 0.50 to a $1.00 for doing things like "reach level 10" , "reach level 20" where the payouts for the higher level tasks, like "reach level 1000 within 60 days" will pay $100, $150, even $300 depending on the game. Theres also a section called "tapjoy" where theres huge lists of things where you can earn a penny for clicking and watching a 30 second ad, you can earn 5 cents for clicking the provided link and using the search engine that pops up, but what i love most about the tapjoy section is the "play games" section. Instead of you having to reach specific goals like on the main "games" page, the tapjoy game section will pay you for every level you beat, and theres usually a different daily cap for each game for how many levels you can paid for in a 24 hour period. I currently have two different tapjoy games downloaded onto my phone, one is like a block blast type game and the other one is one of those 2248 type games. The block blast game pays me a penny for every level i beat, up to 20 levels a day. The 2248 game pays me 2 pennies for every level i beat, for up to 60 levels a day!!! If you have kids, and your kids are like mine with the constant "can i play your phone mom"- these tapjoy games are literally paying me for every level my kids beat while they're playing my phone in the car, or sitting on the couch, etc. Im a stay at home mom of 4, and with 4 kids there is ALWAYS something more important for us to spend our lower, one person income on. Mom wants to buy herself a $40 do your own nails at home kit off amazon? Yeah 2 of the 4 kids could also use new sneakers, so sneakers it is. People with higher incomes will probably laugh at the idea of playing games for pennies, or taking surveys for a dollar, or wasting 30 days to get $100 for reaching level 100 on some game, but for people like me with no income or low income those pennies add up after a couple of weeks. You can literally cash out to paypal and use your PayPal card at the atm to withdraw cash. I couldnt recommend swagbucks enough, over the years it has allowed me to actually have some decent spending money for myself when i otherwise wouldnt have had it. There were many times back years ago when my kids were babies that we absolutely were cashing out my swagbucks money to get a pack of diapers or a jar of formula, to get some milk and bread from walmart to get us to my husbandts payday. That struggle is real to millions of people, its been a few years since ive had to actually use my swagbucks money to buy needs instead of wants, but its such an amazing, REAL option that most people do not even realize exists

August 10, 2025
Rated 1 out of 5 stars

Awful

Awful. So many surveys started and 5 minutes in you get kicked out and get nothing. Or a 5 min survey leads to 20 min survey.
Or they want to install tracking software on your phone. Useless.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

I love Swagbucks

I've been using Swagbucks for about a decade and I don't plan on stopping. I love it. Customer service is always helpful, earning from the games and trivia is super easy. I don't do the surveys, but still earn quite a bit, enough to be able to cash out when I need to for small stuff.

October 14, 2025
Rated 1 out of 5 stars

Logout Card Redemption

I have been using your services for the past five years and have always been satisfied with the experience. However, I recently encountered a serious issue. When I attempted to redeem my card, I was unexpectedly logged out of my account. Upon trying to log in again, I received a message stating that my account had been deactivated.

I have submitted multiple support tickets regarding this matter over the past month but have not received any response. I am extremely disappointed, as I have invested significant time and effort into using your platform, only to face this issue at the crucial moment of redemption.

I kindly request that you review my case urgently and restore access to my account or provide a clear explanation for its deactivation.

Thank you for your attention to this matter. I look forward to your prompt response.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

It's a scam. They deactivated my account just as I was about to redeem it (after clicking the button). It's odd that they didn't do it before collecting the survey money. If I supposedly violated the terms, why was my account deactivated just as I was about to redeem it? That's how they make money; they keep the money from deactivated accounts.

October 14, 2025
Unprompted review
Rated 2 out of 5 stars

Feels Like a Never-Ending Grind

I don’t have a bad experience, but this app is such a slow grind. Even after putting in hours every day, you barely make anything.But I have to admit pretty reliable unlike other websites or apps

October 14, 2025
Unprompted review
Rated 3 out of 5 stars

Survey Random Disqualifications

This is one of the websites I used to earn money online. However, the survey method often results in disqualification or redirection to numerous other surveys, which is not worth the time. I hope it'll get fixed soon.

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

absolute scam the customer service is non existent they pretend they’ll help you but they keep going in circles to avoid paying you what they owe you and they keep the money !!!

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

scam

scam - they promise it's free, but it's not

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Swagbucks stole my rewards

I had been a member of Swagbucks for years but when I tried to cash out this last time they suspended my account for no reason. Honestly this site has really declined in the last few years and has become a borderline scam site.

October 13, 2025
Unprompted review
Swagbucks logo

Reply from Swagbucks

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site.

Rated 1 out of 5 stars

I still haven't received my 25 dollar…

I still haven't received my 25 dollar PayPal card and its been more than 10 business days

September 19, 2025
Unprompted review
Swagbucks logo

Reply from Swagbucks

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site.

Rated 1 out of 5 stars

Stole My Money And Closed My Account

Had an account for months with them cashed out then I had more money tried to cash it out overnight account put on closed and need to email support for the details and they haven't gotten back to me for over 2 weeks now

September 25, 2025
Unprompted review
Swagbucks logo

Reply from Swagbucks

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site.

Rated 5 out of 5 stars
Verified

It really pays.

It really pays.

September 4, 2025
Swagbucks logo

Reply from Swagbucks

Thank you for your feedback — we completely understand how frustrating it can be to spend time answering questions only to find out you're not eligible, especially after sharing personal information. While eligibility is determined by the survey providers, we agree that your time is valuable. We’re always working with our partners to improve the experience and appreciate you sharing your concerns. If you ever have questions or run into specific issues, our support team is here to help!

Rated 5 out of 5 stars
Verified

Swagbucks is real.

Swagbucks has always done what they promote. I've played a bunch of games and earned quite a few amazon gift cards. Customer service has always responded quickly if I've had an issue and always resolves them, usually crediting my rewards account. You won't make a living, but it's a fun way to earn some free gift cards.

October 4, 2025
Swagbucks logo

Reply from Swagbucks

Thank you for your feedback — we completely understand how frustrating it can be to spend time answering questions only to find out you're not eligible, especially after sharing personal information. While eligibility is determined by the survey providers, we agree that your time is valuable. We’re always working with our partners to improve the experience and appreciate you sharing your concerns. If you ever have questions or run into specific issues, our support team is here to help!

Rated 5 out of 5 stars

best & good.nice work

best & good.nice work
like it.

October 11, 2025
Unprompted review
Swagbucks logo

Reply from Swagbucks

Thank you for your feedback — we completely understand how frustrating it can be to spend time answering questions only to find out you're not eligible, especially after sharing personal information. While eligibility is determined by the survey providers, we agree that your time is valuable. We’re always working with our partners to improve the experience and appreciate you sharing your concerns. If you ever have questions or run into specific issues, our support team is here to help!

Rated 4 out of 5 stars

I’ve been using Swagbucks for a while.

I’ve been using Swagbucks for a while, and it’s a reliable way to earn rewards online. The site offers a variety of ways to earn points, like taking surveys, watching videos, and shopping online. Redeeming points for gift cards or PayPal cash is straightforward. Customer support is responsive when needed. Overall, it’s a convenient platform for anyone looking to make a little extra money in their spare time.

October 12, 2025
Unprompted review
Swagbucks logo

Reply from Swagbucks

Thank you for your feedback — we completely understand how frustrating it can be to spend time answering questions only to find out you're not eligible, especially after sharing personal information. While eligibility is determined by the survey providers, we agree that your time is valuable. We’re always working with our partners to improve the experience and appreciate you sharing your concerns. If you ever have questions or run into specific issues, our support team is here to help!

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