Aliaa

5th Update for MyPoints due to reply - Proof you don't read anything. I mentioned that I CLOSED my account, yet you mention that I should contact you via my activity ledger on the site, which is only possible when one has an account. No thinking outside of the box, nor curiosity on your part to solve this. You might as well lay off everyone, and have them replaced by AI (and if you already did that - explains everything). I did wonder if maybe I'm not being fair, being too impatient..NOPE this recent reply from you helped me to confirm for myself that I made the correct decision. Please don't reply anymore..if you wish to communicate with me, research in your records for my email, and send me a message.

4th Update - Nothing has happened, so I closed my MyPoints account. When I originally signed up, over 10 years ago (maybe close to 20 years ago), it was fun, easy to earn points, great customer service. Now, it's absolutely awful...not fun at all anymore. The last year or two, I was debating about canceling. Thank you for making the decision easy because of this awful customer service! Maybe not technically a scam, yet very close to being one. Even though my account is now closed, leaving all of the correspondence/updates by chance anyone is curious and wishes to read all of it. If zero stars were possible, I would utilize it.

3rd Update - reply to MyPoints - I explained it on my original post/review. Moreover, in a reply to Ticket- Reference: 16668246, I provided additional information with pdf's to your email address at mypointscs.zendesk.com, and that's when customer service seemed to stop research, indicating I had to open another ticket, and submit them that way - when your system doesn't accept pdf's, and when I inquired about that, I was ghosted. Can someone initiate contact to me (you have my email in your records), or research this with the ticket reference I supplied, so we can go from there? Please?

2nd Update - reply to MyPoints - I utilized your system again not long ago - Activity Ledger system - and no response, no update. It's a circular loop system of chaos. Please research the original Ticket- Reference: 16668246, you have my email address - contact me, I will provide pdf's. Stop being locked with your ticket system that isn't user friendly.

Update - reply to MyPoints - it's not listed on the Activity Ledger, which is probably why there is an issue. Please research Ticket Reference: 16668246

I have 12,500 missing points (related to the ASPCA donation offer, dated July 10th).

Requirement was an ASPCA monthly donation of $19 or more, which had to be done on or before July 22, 2025 (11:30 PM PT).

I was in time, and submitted a screenshot of the confirmation email from ASPCA.

The acknowledgement email from MyPoints about this inquiry, which started on Sept 9th (I had to wait ~45 days, hence the difference in time between July and now) - Ticket Reference: 16668246, indicated I could reply with additional information. So, I replied with the attachment of pdf(s) consisting of the offer, and the confirmation email from ASPCA because a screenshot is limiting.

The reply I received was "For your privacy and account protection, we can only assist with tickets submitted while you are signed in to your account.

Please log in to your account and submit a new ticket through the Help Center so that we can review your request. Once you've done that, our team will be happy to take a closer look."

What? Are you kidding me? How is that possible? The system only allows for a screenshot image, and I have a ticket number, I was logged in, and created the process that started all this, and I was informed, reply with additional information. Why am I being told to start again?

I replied indicating that catch-22 (and with a reply, there's usually an auto email indicating received, and I'll receive a reply). This time, I didn't receive that (it was on 9/10), which is why I suspect that I was ghosted by customer service. Either my ticket was closed, or I'm now being ignored.

Very disappointing.

MyPoints - Please award the missing 12,500 points. Thank you.

Update/Edit of Review from 3 stars to 4:

The ability to relay my opinion for the big picture of..perhaps...public policy, and earning points is a positive.

There was a bit of drama (my redemption of two awards about the same time caused a glitch in the system) when it was time to redeem points (hence the updated score of 4 stars instead of 5), and it was disappointing that a mixed review here initiated the change instead of my initial communication with customer service, yet I am thankful for the swift response and addressing of the issue. Thank you.

Second update - Increased the score to 3 out of 5 stars because I did receive confirmation of cancellation, along with a credit for the month charged about a month ago (apologies for the delay to update). However, I feel this wouldn't have happened, if I didn't post here, which is disappointing. Maybe I'll return to LegalShield, yet this experience gives me pause.

Update because of reply from LegalShield - the email provided IS one of them that I used, and all I receive is an automatic reply of "Thank you for your email, we are working to complete your request." Which was 8 days ago. It shouldn't be this difficult to cancel, nor should I have to call to verify, yet if it's the only way, then I will call. However, if this concept frustrates anyone, FYI! (Rating updated to a 2 from a 3 because email provided was one of those that I used, with no results thus far - not even a message inquiring with me, i.e. if more information is needed, etc).

Repeatedly contact them via email (utilizing one email ending with legalshield.com, and two ending with pplsi.com) to cancel, and they will not reply (I only receive an auto-reply). Technically, I have no issues with the service (I only received advice a handful of times, yet never at a court level, thankfully)...anyway, no issues; therefore, time for me to cancel.

The treatment during cancellation though is not good. It shouldn't be this difficult to cancel, and receive confirmation of the cancellation - it feels scammy and unethical.

The date of experience is the first time I contacted them.

Fabulous form of health coverage! If on the fence, I do recommend acquiring Sidecar because it is effective and phenomenal.

If you want both the card and passport, and understand that prompt customer service does not occur, I believe this is a viable option.

Note - I wanted only the card (not possible), also I was uncertain why the email is different on the application. (A govworks email is created); therefore, it did not work out for me.

I urge the company to please be available for chats/reply to messages, and/or answer the phone. Otherwise, perhaps it may have worked out for me, I would have proceeded with the FedEx partnership option.

(Initially, I was very upset, and I also involved my credit card company. Because Rush My Passport did respond, and refund, I have revised my review, and decided to write it from the angle of hindsight. I recommend them if you want the book and card, or only the book, and are prepared for the email to be different on the application. Plus, customer service is not prompt.)

The entire concept is wonderful! I am not a current customer because I, personally, do not have the habit focus to take daily vitamins; however, that does not take away from the fact that Baze Vitamins is incredible. If daily vitamins is not an issue, Baze Vitamins is perfection! Plus, their customer service is phenomenal!

Thank you for your fairness and excellent prices!