Look good feel great smell fantastic Reviews 100

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently express satisfaction with the fast and reliable delivery service. Many appreciate that products arrive well-packaged and in excellent condition. Consumers also value the competitive prices, often lower than those of other retailers, and consider the products authentic. The positive experiences extend to the helpful and responsive customer service, with some reviewers highlighting the director's personal involvement in resolving issues. People are particularly pleased with the quality and authenticity of the products, especially fragrances. The company's ability to source products and provide fast shipping, even on short notice, is also appreciated. Overall, consumers feel they receive excellent value for their money and are confident in the company's commitment to customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

Very prompt service - ordered on Sunday afternoon and received Tuesday morning. Item is just as described and would highly recommend.

Rated 5 out of 5 stars

Superb. I contacted before purchasing to ensure I could get delivery in time before purchasing - using the website chat function. Got an immediate response, great start. Unfortunately I made an e... See more

Rated 4 out of 5 stars

Was a bit skeptics at first since I never bought from here before. Read the trust pilot reviews and saw that the perfumes were legit. Received my initio side effect and through all my checks can c... See more

Rated 5 out of 5 stars

I was so impressed with my order, I must admit I was sceptical as my favourite summer scent (JHAG lust for sun) was less than half the price of any other retailer, I needed to restock as its a must ha... See more

Rated 5 out of 5 stars

This is my second time purchasing from Smell Fantastic within the span of a month. Both times the perfumes have been authentic and top quality. Delivery had a little hiccup on my end which is out of t... See more

Rated 5 out of 5 stars

Superb company was a bit weiry as so much cheaper but very impressed quick dispatch speedy delivery well packaged and love my new perfume, my new go to only gripe is so much more I want to buy is out... See more

Rated 5 out of 5 stars

Outstanding customer service. Bought Initio Parfums Prives Side Effect for my son. Perfume was sold out, but customer services did everything possible to source one for me. Fantastic price and quick d... See more

Rated 5 out of 5 stars

Bought Montale Arabian Tonka perfume as a last minute Christmas present for my son and in rush forgot to select a faster shipping. I emailed them straightaway and was very surprised when company dire... See more

Rated 5 out of 5 stars

This company offers extremely competitive prices and faultless delivery. I ordered my Delina perfume on 1st January, it was processed the next day and delivered the day after. This was an expensive... See more

Rated 5 out of 5 stars

Parfums de Marley CARLISLE - I am a very happy chap .. I am a collector and I have had my eye on this for some months , I can't believe my luck at finding this site for my niche collection, at a top p... See more

Rated 5 out of 5 stars

Bought a bottle of PDM Haltane as the price was great, which did have me skeptical at first, but read the reviews and pulled the trigger. I have a tester of haltane already from the PDM discovery set... See more

Rated 5 out of 5 stars

This is my first buying experience with "Look good, feel great, smell Fantastic!". I purchased a very well regarded niche perfume from their site on 22nd of November 2024 and it had been deli... See more

Rated 5 out of 5 stars

They are extremely good value for money but also offer a great service. I put the wrong shipping address on my order. As soon as realised I emailed them and they responded immediately, they changed th... See more

Rated 5 out of 5 stars

This site and seller are amazing. The customer service is top notch. Any concerns were promptly reassured with good communication from the seller, even checking products for me. Item arrived prompt... See more

Rated 5 out of 5 stars

bought a gift for my grandson recently that he had seen in Harrods (Mancera Instant Crush). Got it from Look Good for a greatly reduced price. Product arrived within days. Excellent company. Am about... See more

Rated 5 out of 5 stars

I was just like you reading through these reviews wondering if this amazing little business is trustworthy or not. Well I am here to say this company is everything and more! John, the director is an a... See more

Rated 5 out of 5 stars

I bought PDM Layton delivery was excellent and Jon stayed in touch with me giving me re assurances after I had read negative reviews. Once I had received the goods, before opening the packaging I chec... See more

Rated 5 out of 5 stars

I was hesitant to purchase from an online store I had not heard of before but I communicated through the webchat and the owner was happy to provide me with product images and batch codes to put my mi... See more

Rated 5 out of 5 stars

Amazing experience with these guys. Was doubtful at first as never heard of them and the price did seem a little too good to be true. Bought 125ml PDM Haltane for nearly £100 cheaper than retail. Arri... See more

Rated 5 out of 5 stars

Excellent service and price. Ordered Parfum De Marly aftershave on Friday and it arrived on Monday. Great price as well. I will definitely be using them again

Rated 5 out of 5 stars

First time buying here and not the last.Brought two Mancera fragrances for £140 and received them 4 days later.Did not believe this deal and thought they might scam me but the fragrances are not fake,... See more

Rated 5 out of 5 stars

I had a few questions but Jon the director help clear things up with great communication. You will be in safe hands ordering from this company!

Rated 5 out of 5 stars

I was concerned with so many fakes out there, it’s so hard to try a new company. This company is spot on. I got the Tom Ford Oud Wood. Royal Mail delivery as well so you know your parcel is not going... See more

Rated 5 out of 5 stars

I ordered a Mancera Red Tobacco perfume on the 22nd of November and received the product in the morning of 23rd November, what I appreciate most is the reliability of the company as the parcel to arri... See more

Rated 5 out of 5 stars

My first time using this company. Ordered on Sunday and delivered on Wednesday by RM 48 hour tracked. The item was well packaged and protected. Will use again for sure. Thanks.

Rated 5 out of 5 stars

I ordered Nishane Hacivat at a very competitive price. Delivered quickly and well packaged. Very happy with the product and service.

Rated 5 out of 5 stars

Ordered Saturday standard my perfume came Wednesday. Legit product and smells unreal !

Rated 5 out of 5 stars

Excellent! Great price, fast delivery, will deffo order from again

Rated 5 out of 5 stars

Product exactly as described, great price and super fast delivery.

Rated 5 out of 5 stars

Not going to lie I was very skeptical about this website being a fregrance collector knowing the rrp of the fregrance I wanted nishane hacivat looking at my favourite discount website the cheapest I c... See more

Rated 4 out of 5 stars

Product was a great price, as described and shipped quickly, although not without issue. Despite the order confirmation printout inside having my correct address, the package outside had one down th... See more

Rated 5 out of 5 stars

Another brilliant buying experience. I bought Parfums De Marly Sedley for more than 10% cheaper than the next lowest priced seller. It arrived quickly, tracked by Royal Mail 48 despite selecting... See more

Rated 5 out of 5 stars

Never bought from the site so was a bit skeptical, but it was as original as it comes. One of my best buys

Rated 5 out of 5 stars

Overall, a really great experience. Will be using this shop for any future orders. Customer service was really good. Helped with my request, even though he didn’t need to, as I made a mistake. The pro... See more

Rated 5 out of 5 stars

I've just ordred a cologne from this website. The reply time from the sellor is exceptional and the services is top class. After some hassle over delivery times everything was sorted quickly and eff... See more

Rated 5 out of 5 stars

bought nishane hacivat, smells good and bumped up to next day delivery, when i inquired to change it on short notice.

Rated 5 out of 5 stars

I've ordered Parfums De Marly Carlisle for a much better price than other retailers. The next best price was £10 more, and it would have been shipped from overseas, so who knows if I'd have had to... See more

We perform checks on reviews


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

We have all been looking for a perfume online and have had a vague idea of what we wanted, but found that none of the shops at the time gave enough information on if the fragrance was for daytime or evening, or perfect for summertime, but too light for winter. That’s when the idea struck, Look Good, Feel Great, Smell Fantastic could fill this gap in the market - we could provide all the information that was lacking, while remaining competitively priced. What followed was a lot of research into the best products, how to review perfumes and aftershaves and most importantly finding trustworthy suppliers. WHAT DO WE PROVIDE? Running for almost 2 years, the company provides aftershaves, perfumes and bath bombs. Whether you're looking for birthday presents, a new alluring smell or your go-to fragrance, we supply a wide range of products manufactured by designer brands, but at a competitive price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Perfect!

I was sceptical, so only bought one item but it arrived quickly and was 15% cheaper than better known online sites (that supposedly had sales on), will definitely be using again!

October 17, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Email address fake

Email address fake. Telephone number not in service

October 6, 2025
Unprompted review
Look good feel great smell fantastic logo

Reply from Look good feel great smell fantastic

Good Afternoon John, the telephone is having some issue granted but the email address is fine sales@lookgoodfeelgreatsmellfantastic.com. if you have nay queries please let me know

Rated 5 out of 5 stars

Highly recommended

Very prompt service - ordered on Sunday afternoon and received Tuesday morning. Item is just as described and would highly recommend.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

I was just like you reading through…

I was just like you reading through these reviews wondering if this amazing little business is trustworthy or not. Well I am here to say this company is everything and more! John, the director is an absolute pleasure to deal with. I emailed him because I was sceptical due to how much cheaper his pricing was compared to his competitors. John promptly replied and explained his pricing model which I felt was very reassuring once he broke it down for me. This as well as his many glowing reviews, I felt it was enough to go ahead and buy Parfum De Marly Layton. John let me know when it would be sent for post on the Tuesday which I then received by Friday. The package was incredibly secure and to my surprise even contained two complimentary samples, one of which I was really eager to try so it was a lovely touch. Hands down the best fragrance business I have had the pleasure of dealing with. And going forward will be the only place i come to for my Niche fragrances. So please if you're reading this, lets help support honest little businesses like these who excel in product quality, pricing competitiveness, customer service and overall buying experience. I guarantee you will never look back and that I promise!!! Thanks again John.

August 29, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Placed an order on the 14th August for…

I made a mistake from my end I thought I selected next day delivery I’m very sorry.

August 16, 2025
Unprompted review
Look good feel great smell fantastic logo

Reply from Look good feel great smell fantastic

Good Evening,

I have sent you an email this evening, you did not ask for next day delivery hence your parcel went out on standard delivery. Please can you take your review down

Rated 5 out of 5 stars

Superb

Superb. I contacted before purchasing to ensure I could get delivery in time before purchasing - using the website chat function. Got an immediate response, great start.

Unfortunately I made an error checking out as I thought I selected next day, and only realised the next day I hadn’t. This was no problem, even at 4.30pm the day before I needed it, Jon was so flexible in helping me offering a special run to the post office. He refunded the error order for me to place new and posted out 5pm Thursday, arrived by 10am Friday well packaged and with a free sample.

Immaculate service, would highly recommend and will be going back for another purchase as price was also best I could find on the web. Happy Holiday maker smelling great ☺️

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

I've just ordred a cologne from this…

I've just ordred a cologne from this website. The reply time from the sellor is exceptional and the services is top class. After some hassle over delivery times everything was sorted quickly and efficently. Looking forward to cologne arriving.

It has arrived promptly and it smells great with really good careful packaging.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

This site and seller are amazing

This site and seller are amazing. The customer service is top notch. Any concerns were promptly reassured with good communication from the seller, even checking products for me.
Item arrived promptly, undamaged and in perfect condition. 100% authentic and genuine. I was so impressed, I ordered another within a day!
Highly recommend this site and will definitely be my go to for ordering and will recommend without hesitation.
Thank you!! ⭐️⭐️⭐️⭐️⭐️

July 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Second Purchase

This is my second time purchasing from Smell Fantastic within the span of a month. Both times the perfumes have been authentic and top quality. Delivery had a little hiccup on my end which is out of this companies hand and it still came in a reasonable time. I will be purchasing from here again. GREAT JOB!!!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

I was so impressed with my order

I was so impressed with my order, I must admit I was sceptical as my favourite summer scent (JHAG lust for sun) was less than half the price of any other retailer, I needed to restock as its a must have for me in the warmer months so I just went for it. I can confirm it is the legitimate fragrance, I will absolutely be shopping with you again. As a big frag head this store is a hidden gem

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth

Quick shipping, competitive prices, authentic products

April 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Monthly subscription scam!

I ordered a box for the month of May on a one off monthly payment, they sent me 2 boxes and charged me for 2. I then checked my bank account to find that they had taken payment for 4 boxes at a cost of £60. I was on live chat when they cut me off after telling me they wouldn't help. I then had notification that they were delivering 2 boxes for the month of June. They were returned by Royal Mail to Look Fantastic as the delivery option I had chosen refused delivery. I have been on live chat today to ask why they have not refunded me as they have confirmed that the boxes were returned to them. It is impossible to find an email address for customer service and it's also impossible to speak to anyone!

June 4, 2025
Unprompted review
Look good feel great smell fantastic logo

Reply from Look good feel great smell fantastic

Hi Julie, This is not my website as I don't offer a box for month of May. I think you want the website Look Fantastic

Rated 5 out of 5 stars

Authentic immaculate fragrance, fast & tracked postage, great packaging and great communication

Another brilliant buying experience. I bought Parfums De Marly Sedley for more than 10% cheaper than the next lowest priced seller. It arrived quickly, tracked by Royal Mail 48 despite selecting the free postage. The item was in perfect condition. I've done a full check for authenticity and it's the real deal. It's even a very recent batch, only made a few months ago. The seller even threw in some great samples.

I can't fault this little company. Their communication is great and they're my go-to now. The best prices I've found and their service is first class, which isn't a given in the fragrance game (see my other reviews).

I'm very grateful. Would give more stars than 5 if I could.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fully authentic, great price, great packaging, great comms- 5 star company!

I've ordered Parfums De Marly Carlisle for a much better price than other retailers. The next best price was £10 more, and it would have been shipped from overseas, so who knows if I'd have had to have also paid import charges. With Look Good, Feel Great, Smell Fantastic, this was sent well packaged and arrived the next working day despite free postage.
The chap who runs this business messages directly and responds quickly.
I've also verified authenticity, and it's fully legit.
I'll always buy my fragrances from here from now on. 5 stars isn't enough.

June 9, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Subscribed to the beauty box…

Subscribed to the beauty box subscription, however when the subscription had lapsed, I requested to cancel the subscription, where they sent me an email confirming the subscription would be cancelled but Klarna kept on take taking the payment from my account. I raised a ticket with Klarna and uploaded the confirmation email from Look Fantastic confirming that my subscription would be cancelled, however Klarna then said Look fantastic had not cancelled the subscription and they continued to take payment from my account. I emailed Look Fantastic again who confirmed that the subscription had been cancelled only to find out again the following month that Klarna had taken the payment again?? If you subscribe to the beauty box subscription, please be aware that it is impossible to cancel the subscription and you will be continually billed for months on end for boxes that you’ve tried to cancel for months on end. I’ve been trying to cancel this subscription for approx 4 months now and yet every month they still take the payment.
If you want to subscribe to the beauty box, please so do so with caution, as it is impossible to cancel. I now get 2 boxes every month that I have not subscribed to and they still take the payment without my consent… bad service!

June 1, 2025
Unprompted review
Look good feel great smell fantastic logo

Reply from Look good feel great smell fantastic

Good Morning Sharon, unfortunately you have the wrong site I do not offer any beauty boxes. This as per your review is for Look Fantastic pleas can you remove this review as this is certainly not my site

Rated 5 out of 5 stars

Professional, original company

I was concerned with so many fakes out there, it’s so hard to try a new company. This company is spot on. I got the Tom Ford Oud Wood. Royal Mail delivery as well so you know your parcel is not going to be left in some random bush. Will be saving them and coming back.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience with these guys

Amazing experience with these guys. Was doubtful at first as never heard of them and the price did seem a little too good to be true. Bought 125ml PDM Haltane for nearly £100 cheaper than retail. Arrived next day. Will be ordering more from here in the future

April 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look