Julie Walkden

I ordered a box for the month of May on a one off monthly payment, they sent me 2 boxes and charged me for 2. I then checked my bank account to find that they had taken payment for 4 boxes at a cost of £60. I was on live chat when they cut me off after telling me they wouldn't help. I then had notification that they were delivering 2 boxes for the month of June. They were returned by Royal Mail to Look Fantastic as the delivery option I had chosen refused delivery. I have been on live chat today to ask why they have not refunded me as they have confirmed that the boxes were returned to them. It is impossible to find an email address for customer service and it's also impossible to speak to anyone!

After being totally disillusioned with Goldsmiths and Rolex I found Alex, my watch was only 3 years old and had already been back to Rolex for repair.
It had now stopped working and, according to Rolex, had been damaged by me!
According to Alex my watch was in excellent condition and after he replaced a faulty part and cleaned it for me, it works and now looks like a new watch! He also polished the plate on my Tag, I was definitely very impressed by the service he provided.
I will definitely be going back when it needs a service and I can highly recommend Alex, what a find!