Been with lookagain for many years it's good quality and value good range of brands BUT like others miss yearly delivery pass. I definitely don't order as much because delivery is expensive. You... See more
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Look Again offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and your friends, plus you can be one of the first to step out in those key pieces with our Next Day Delivery service. And, even better, there's no worrying about affording it all. Our flexible payment terms mean you have up to 50 weeks to spread the cost, perfect for those big occasions like Christmas and birthdays.
Contact info
United States
- www.lookagain.co.uk
Hasn’t replied to negative reviews
First time shopping with lookagain
First time shopping with lookagain, great experience, found loads of lovely things on there page, product I bought was exactly what I was looking for, I payed for next day delivery, I did not get it next day but the following day (so 48hours) I do believe this was Evri’s fault as I did receive an email stating it would be deliver then another one saying there was an issue with the evri driver. Lookagain refunded me the next day delivery charge without me even asking, they sent an email apologising and stating my refund would be processed there and then. Great customer service will definitely shop again.
Very poor
I purchased 2 bottles of perfume, only received 1 and when I complained, automated email and heard nothing since however quick to charge me for it.
Not happy.
Disgraceful customer services experience
Rang on 3 occasions 1st time saying not received item, girl I spoke 16/10/25 wasn’t interested and wasn’t really listening to me, could hear her chatting to her colleague in background, then got an email asking me to contact customer services 17/10/25 the man I spoke to (am) 17/20/25 was helpful and said he would escalate , however an hour later item arrived so I called back to let them know . The girl I spoke to (pm) 17/10/25 didn’t ask my name, account number or the item just said she put a note on, don’t know how when she didn’t know what the item was or in fact who I was. Shocking service from 2 of the operators . If they’ve no interest in the job shouldn’t be working there!
Great company no issues
Been with Look Again for years and had no issues. Great service and good customer service. Had no problem previously obtaining a refund for a missed delivery date and was afforded free delivery.
Everything is always perfect from start…
Everything is always perfect from start to finish! Excellent service and delivery!
Brilliant I hope my discount code was…
Brilliant I hope my discount code was added i think I'm returning the large size i think they will be too big for my grandson. Yes I love ❤️ my look again they are brilliant great service too 👏 😀 👍
My order arrived in very good time as…
My order arrived in very good time as specified but when I unpacked delivery a few items were missing &1 item damaged. I rang lookagain & they said they would get back to me by email. I have not received a email from them & I’m very disappointed that they couldn’t give me an answer straight away. I have shopped with them for a very long time & feel let down.
The app is really easy to use
Absolutely no problems
I can honestly say that I have not had a problem when shopping with Look Again. As long as you take into account that the clothes are made for the European market so size up, they’re really good. The bonus is that you can shop on other websites using your Look Again Account so that gives you more choice. Would I recommend? Yes, if you’re like me and struggle getting credit then this is a very good option.
Brilliant
Website is easy to use and you know straight away if anything is out of stock. There is a good choice of all items required. Information is given when items are being delivered. I always tell friends to take a look if they are trying to find an item.
I love a bargain so I enjoyed my…
I love a bargain so I enjoyed my shopping experience as they gave me a voucher code to gain a discount.
Excellent service and delivered on time
Excellent service and delivered on time
The goods I ordered were delivered…quickly
The goods I ordered were delivered quickly and everything was packed nicely and of good quality as always, all my shopping experiences with Look Again are very good.
Disappointed with next day delivery
I placed my order for next day delivery as I needed the item the day after delivery paid £5.99 for next day then received an email telling me it was delayed and I didn't receive the item for 4 days after order.
I love buying from Look Again good…
I love buying from Look Again good quality of the items and fast delivery and returns,but since they stop the yearly delivery pass I don’t especially order so often now because it can be expensive if you order often ,I have changed to a different brand that offers the delivery pass .
I’ve been with look again for years…
I’ve been with look again for years now. Great service. Delivered my parcel within 2 days.
I love Lookagain
I love Lookagain, loads to choose from in so many sizes and styles to suit all. Delivery in a couple of days and easy returns. You don't have to pay upfront. What's not to like?
Just opened account with look again and…
Just opened account with look again and placed order arrived within two days really great service and good prices with updates and tracking available straight away
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