Lookagain Reviews 4,338

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide selection of products available and the competitive prices, with some highlighting particularly good deals and sales. The fast and reliable delivery service is frequently mentioned, with many consumers noting that their orders arrive promptly and in good condition. People find the ordering process straightforward and appreciate being kept informed about the status of their deliveries. Consumers are generally satisfied with the quality of the goods and the ease of returning items. However, opinions on customer service and the ordering process are mixed. While some reviewers praise the helpfulness and efficiency of the customer service team, others report issues with delivery delays and miscommunication. A few consumers also express disappointment over changes to delivery options, such as the removal of annual delivery passes.

Based on these reviews

Rated 4 out of 5 stars

Been with lookagain for many years it's good quality and value good range of brands BUT like others miss yearly delivery pass. I definitely don't order as much because delivery is expensive. You... See more

Rated 4 out of 5 stars

Been with look again many years now prices good delivery usually quick .I get lots of offers but I do miss the yearly delivery subscription

Rated 4 out of 5 stars

Was ok delivery driver phoned me and gave me an update on the time of delivery and was spot on box was a bit tatty but secure and contained all the pieces.

Rated 4 out of 5 stars

I do like look again and freemans, you can get good offers though normal prices are over the top, a good range od products as well

Rated 5 out of 5 stars

Been with Look Again for years and had no issues. Great service and good customer service. Had no problem previously obtaining a refund for a missed delivery date and was afforded free delivery.

Rated 5 out of 5 stars

I can honestly say that I have not had a problem when shopping with Look Again. As long as you take into account that the clothes are made for the European market so size up, they’re really good. The... See more

Rated 5 out of 5 stars

Brilliant I hope my discount code was added i think I'm returning the large size i think they will be too big for my grandson. Yes I love ❤️ my look again they are brilliant great service too 👏 😀 �... See more

Rated 5 out of 5 stars

Website is easy to use and you know straight away if anything is out of stock. There is a good choice of all items required. Information is given when items are being delivered. I always tell friends... See more

Rated 2 out of 5 stars

Used to really like both Kaleidoscope and Look Again but over the last few months they have become a lot less efficient. The items are not as high a standard anymore. More and more they are eroding w... See more

Rated 5 out of 5 stars

I've always had great service from Look Again. Their products are made of quality materials. I've loved everything I've had from them. If I've had a problem their customer service have been very help... See more

Rated 5 out of 5 stars

Look Again are a great online shop to visit for all your shopping needs. I regularly shop with them as I'm a transvestite man and love cross dressing in women's clothes. They have lots of styles and s... See more

Rated 3 out of 5 stars

Used to buy almost monthly. Now not at all unless free delivery. Since you removed the annual delivery pass it’s just not worth it. I buy from JD Williams now who do offer a yearly delivery pass. You... See more

Rated 3 out of 5 stars

I placed my order for next day delivery as I needed the item the day after delivery paid £5.99 for next day then received an email telling me it was delayed and I didn't receive the item for 4 days af... See more

Rated 5 out of 5 stars

Delivered. By Lindsey who was very considerate and apologized for the delay in delivering due to Christmas. I had constant text from HO letting me know the status of the delivery and when the parcel w... See more

Rated 5 out of 5 stars

Just opened account with look again and placed order arrived within two days really great service and good prices with updates and tracking available straight away

Rated 3 out of 5 stars

I have used Look Again for many, many years and they are usually so reliable. Ordered clothes at the weekend, delivery was meant to be Wednesday (red top for red nose day), which I thought would be pe... See more

Rated 5 out of 5 stars

A good choice of items, no matter what you are looking for. Simple to order and delivery is usually quite quick and you are kept up to date with any problems or when your order is arriving.

Rated 5 out of 5 stars

The goods I ordered were delivered quickly and everything was packed nicely and of good quality as always, all my shopping experiences with Look Again are very good.

Rated 5 out of 5 stars

I have used Look Agsin for some time now and have always been completely satisfied with the ordering process, the delivery and the quality of the goods. If I have needed to return an item (rarely) re... See more

Rated 5 out of 5 stars

Received two pair of trainers and very pleased with the delivery and items ordered . I find it’s an easy way to shop and if I have had to phone I’ve found there Customer Service to be well managed and... See more

Rated 2 out of 5 stars

Used be great but now you get sent the wrong items and the customer service people just don't care about anything. So awful I'm closing my account after 7 years.

Rated 5 out of 5 stars

very happy with my purchases, fast delivery, BNPL very handy when you want to order multiple items or a larger item you would not usually be able to buy. Love this site.

Rated 5 out of 5 stars

I am very pleased with my recent order from Look Again and the delivery came so much quicker than advised, I will certainly continue to shop with Look Again. Excellent service from start to finish ⭐

Rated 5 out of 5 stars

I have been shopping with Look Again for many years. They have an excellent range of clothes with competitive prices! The service is above and beyond. Highly recommended.

Rated 5 out of 5 stars

I love shopping on lookagain fast reliable shopping experience they keep a massive amount of stock buying is easy and most Of the time my items come early as well 10 out 10 for lookagain

Rated 5 out of 5 stars

I enjoy the range of goods but always order through freemans as they don’t charge delivery fees I was originally with Empire Stores 38 years and stayed with look again when they took over

Rated 5 out of 5 stars

Easy ordering, easy to return goods, excellent delivery times. Quality of clothing 9 times out of 10 is very good. I have been a customer for more years than I care to remember and have been very hap... See more

Rated 5 out of 5 stars

I ordered 3 items.had them within 2 days.fast delivery. Ordered something personalised and was quick service. I'm happy with my order.thoroughly recommend.

Rated 5 out of 5 stars

Excellent service delivery is always prompt Great selection of products In each department love look again Great brands etc

Rated 5 out of 5 stars

I am very happy with my order. It's so easy to return your package. I always receive my delivery's on time. Another happy customer.

Rated 5 out of 5 stars

Beautiful cotton traders jeans the look of jeans without the hassle of buttons and zips just the perfect length for me too so I've even ordered more im so happy with them I love them usely I have to t... See more

Rated 5 out of 5 stars

I have been with lookagen for many years always good value for the money and al ways very helpful if you should need to speak to them fantastic customer service and support thank you lookagen

Rated 5 out of 5 stars

Fast delivery, good choice of fashion products available to try before buying without the need to go to shop.

Rated 5 out of 5 stars

Ordered a pair of boots on Tuesday, they were delivered on Friday. Considering it is Christmas I was very pleased.

Rated 5 out of 5 stars

The goods were delivered on time and in good condition. However, my last delivery was not good as it arrived late.

Rated 4 out of 5 stars

Ordering seemed straightforward only thing that let it down was waiting quite a while for the delivery and the delivery date was changed so had to wait a while longer, but overall the rest of the proc... See more

Rated 4 out of 5 stars

I found what I was looking for at a reasonable price (the items were on sale at the time of purchase). The delivery was very quick and painless. All in all, I was very pleased with my purchase.

Rated 5 out of 5 stars

An very happy with the service I get from this company prompt delivery service and I received great customer service, I shop there is always variety of goods to choose from and good quality products

Rated 5 out of 5 stars

I’ve been with look again for years now. Great service. Delivered my parcel within 2 days.

Rated 5 out of 5 stars

The range of clothing is amazing. I would like to see more natural fabrics. As I cannot wear man made materials. But I still manage to find new additions for my wardrobe. The return process is easy... See more

Rated 4 out of 5 stars

Very pleased with the wardrobe and chest of drawers. Good quality and well made. Delivered within date specified and within time slot which was good. The only reason I gave it a 4 was the delivery dri... See more

Rated 5 out of 5 stars

Just joined look again and received my order fast and I am very happy with my items and very reasonable price x

Rated 5 out of 5 stars

I love Lookagain, loads to choose from in so many sizes and styles to suit all. Delivery in a couple of days and easy returns. You don't have to pay upfront. What's not to like?

Rated 2 out of 5 stars

Arranged a return via having to ring the customer service line. Quite a lot of miscommunication and would rather do it via online app like other companies online. Also difficulty obtaining a returns l... See more

Rated 5 out of 5 stars

The selection of clothing available to purchase are very good. I regularly buy new outfits from lookagain and the prices are competitive. I recently bought a new dress that was in the sale, and should... See more

Rated 5 out of 5 stars

Great to deal with we live in the western isles of Scotland on the island of Lewis and the items were delivered in three days.

Rated 3 out of 5 stars

The online waiting time is horrendous, however when you eventually get through the service is good

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Company details

  1. Gift Shop

Information provided by various external sources

Look Again offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and your friends, plus you can be one of the first to step out in those key pieces with our Next Day Delivery service. And, even better, there's no worrying about affording it all. Our flexible payment terms mean you have up to 50 weeks to spread the cost, perfect for those big occasions like Christmas and birthdays.


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

First time shopping with lookagain

First time shopping with lookagain, great experience, found loads of lovely things on there page, product I bought was exactly what I was looking for, I payed for next day delivery, I did not get it next day but the following day (so 48hours) I do believe this was Evri’s fault as I did receive an email stating it would be deliver then another one saying there was an issue with the evri driver. Lookagain refunded me the next day delivery charge without me even asking, they sent an email apologising and stating my refund would be processed there and then. Great customer service will definitely shop again.

October 16, 2025
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Rated 1 out of 5 stars

Very poor

I purchased 2 bottles of perfume, only received 1 and when I complained, automated email and heard nothing since however quick to charge me for it.
Not happy.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Disgraceful customer services experience

Rang on 3 occasions 1st time saying not received item, girl I spoke 16/10/25 wasn’t interested and wasn’t really listening to me, could hear her chatting to her colleague in background, then got an email asking me to contact customer services 17/10/25 the man I spoke to (am) 17/20/25 was helpful and said he would escalate , however an hour later item arrived so I called back to let them know . The girl I spoke to (pm) 17/10/25 didn’t ask my name, account number or the item just said she put a note on, don’t know how when she didn’t know what the item was or in fact who I was. Shocking service from 2 of the operators . If they’ve no interest in the job shouldn’t be working there!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great company no issues

Been with Look Again for years and had no issues. Great service and good customer service. Had no problem previously obtaining a refund for a missed delivery date and was afforded free delivery.

October 8, 2025
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Rated 1 out of 5 stars

My order arrived in very good time as…

My order arrived in very good time as specified but when I unpacked delivery a few items were missing &1 item damaged. I rang lookagain & they said they would get back to me by email. I have not received a email from them & I’m very disappointed that they couldn’t give me an answer straight away. I have shopped with them for a very long time & feel let down.

September 23, 2025
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Rated 5 out of 5 stars

Absolutely no problems

I can honestly say that I have not had a problem when shopping with Look Again. As long as you take into account that the clothes are made for the European market so size up, they’re really good. The bonus is that you can shop on other websites using your Look Again Account so that gives you more choice. Would I recommend? Yes, if you’re like me and struggle getting credit then this is a very good option.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Website is easy to use and you know straight away if anything is out of stock. There is a good choice of all items required. Information is given when items are being delivered. I always tell friends to take a look if they are trying to find an item.

September 13, 2025
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Rated 3 out of 5 stars

Disappointed with next day delivery

I placed my order for next day delivery as I needed the item the day after delivery paid £5.99 for next day then received an email telling me it was delayed and I didn't receive the item for 4 days after order.

August 7, 2025
Unprompted review
Rated 4 out of 5 stars

I love buying from Look Again good…

I love buying from Look Again good quality of the items and fast delivery and returns,but since they stop the yearly delivery pass I don’t especially order so often now because it can be expensive if you order often ,I have changed to a different brand that offers the delivery pass .

August 14, 2025
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Rated 5 out of 5 stars

I love Lookagain

I love Lookagain, loads to choose from in so many sizes and styles to suit all. Delivery in a couple of days and easy returns. You don't have to pay upfront. What's not to like?

August 6, 2025
Unprompted review

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