Honey Birdette Reviews 525

I read some bad reviews online and had some concerns about ordering from their EU web store, but everything went perfectly. Even returning items that didn't fit worked exactly as I expected. Item... See more

*Update* HB have reached out after, I hope, someone just had a bad day at the office and provided less than stellar customer service. They have made strives to rectify the bad customer service by a... See more

Our parcel went missing and after investigation HB honoured our purchase and replaced the missing item without any fuss. I have to say the customer service where we receive was excellent with no que... See more

Amazing support! I got the sizing wrong on a relatively large order for my wife during their big end of season sale, and didn't find out until the whole package arrived. Support helped return or re... See more

I experienced a manufacturing fault with one of my items. I reached out to customer support via the online chat portal and Danielle was extremely helpful. She emailed me following our conversation to... See more

I likely own a second closet worth of outfits from this brand. I ordered yet another 3 piece set from HB and was so excited I missed that they sent the wrong garter belt. The belt had already been in... See more

My experience with HB's customer service was amazing! Jasmine helped me, and she was so sweet. She clearly worked hard to make sure I received the best possible solution. I had ordered the Whitney tho... See more

Unfortunately have a lovely wife who forgets about purchases made. Emailed through the HB team about a gift voucher that I had that had never been used and said could they reactivate half of it even t... See more

Honey Birdette is amazing! Not just the merchandise but the service team! Lisbeth (and another person) helped with and address mistake and Robyn saved the day when a piece of merchandise that was de... See more

I had a bit of a back-and-forth with the online support, but honestly, every Honey I encountered was very helpful. Got everything sorted quickly, cannot complain. Ladies at the Covent Garden store a... See more

Purchased 2 items during the sale, one was refunded sadly as it had sold out. Purchased a replacement. Both arrived super quick! Now, both items too big, returns system wasn't working properly but the... See more

Customer service – Amazing! I ordered something for a special occasion, but unfortunately the size was wrong and I did not have time to exchange it through the usual channels. I contacted the custome... See more

Tiffany provided outstanding customer service by helping me resolve a pricing issue with my recent order. She was professional, efficient, and made sure severything was handled smoothly. I also want... See more

The HB team at BNE Queen Street store are absolutely amazing and super helpful. Billie and Camille especially Further the online chat team Gigi helped me out with an issue and was able to sort it q... See more

While Honey Birdette does not do a direct exchange system, it is easy to be able speak with their chat to get something similar done. Iris was wonderful in managing the process. I had to buy the actua... See more

I ordered two sale items that ended up being the wrong size and no longer appeared on your website for sale. The customer obsessive representative, Robyn, was able to find these two items in the corre... See more

Heather was very helpful with the exchange of a Christmas gift for a smaller size. It was purchased during Black Friday sales so wasn't eligible for return, but they made a one off exception given the... See more

I have quite a collection of HB lingerie. Its bordering on excessive. Customer service and care is exceptional! Sizing is not consistent. Some stuff fits perfectly. Others I can barely get half a boo... See more

Past instore visits staff have always been helpful. This time I placed an online order but didn't pay attention to the auto filled address till afterwards. Requesting help was actioned quickly, in my... See more

Super happy with the online support service I received. Josephine in support was amazing, she quickly fixed an online issue for the best outcome. Thank you so much!!

I was looking for an item that was taken off the online website today. I was devastated and contacted support to see if there was any stock at all that I could get my hands on. I got put in contact wi... See more

I made a mistake while processing my order, and hopped on the chat to see what could be done. Bambi responded within seconds and once she had my details, she fixed my problem on the spot. Brilliant se... See more

Had a top delivered with a bit of damage, spoke with Gabi who immediately help with organizing and sorting a replacement very quickly with no issues. Thank you so much Gabi for your help

Just received outstanding service by IT chat assistant Sasha helping me sort out my only 3 days expired gift card. Thank you so much.

Heather was super helpful! 2 previous service reps and I were disconnected somehow but It didn't show this on my end. Heather was polite and took the time to hear all my questions and even gave me som... See more

Scarlett helped me and she was fast at responding with my questions. I so appreciate Honey Birdette and Scarlett for going above and beyond and doing everything they could to assist me! I am a loyal r... See more

I’m a long time Honey Birdette customer. I love their products. I made a mistake ordering wrong size bras recently, because I cut the tags. I forgot what size I wear. I reached out online customer ch... See more

Ordered a Christmas present which was a little off size - Megan talked me through the exchange and then, after I feared the return parcel had been eaten by the postal service during the confusing time... See more

We had an issue with the courier delivery during the Xmas / New Year break resulting in a couple of missing deliveries. Robyn at HB was an absolute superstar; picked up the issue with the couri... See more

Just wanted to say a HUGE thank you to Danielle, who helped me when I accidentally purchased a gift card in the incorrect currency. She was able to advocate for a refund so that I could re-purchase th... See more

I placed an order during the archive sale, but was traveling at the time. When I arrived home and was able to open my package, one item in my order had some damage to the lace netting. After checking... See more

I purchased an item from Honey Birdette and it was not working as intended. Jasmine’s great customer service skills made my experience with the brand one I will never forgot. Her quick replies and sol... See more

I had a slight problem with a stunning Gold Thong. Notably- Megan and Scarlette promptly responded to my inquiry and generously sent me a gift certificate to compensate me. As a customer, I fe... See more

I went in store to collect a click and collect order and the lovely cashier (and myself) didn't know that my order had been separated into two bags. I got home and saw that a couple items were missing... See more

Customer service is always in point and truly exceptional, dealt with April and Maya who both assisted in resolving my query super quickly. I love the products but honestly would buy from Honey Birdet... See more

I was assisted by heather, an item I had chosen was out of stock and she immediately informed me and provided a suitable alternative. She made the process super easy to switch over the product and wa... See more

The lingerie was a gift for my wife. She loved it but just needed a smaller size. I reached out to their customer support and got Gigi, who was incredibly helpful. I was worried it was all going to... See more

Shipped and arrived quickly. Wasn't what my partner wanted, so initiated a return. Violet was excellent and helpful, and made the process very easy. Will buy from HB again!

Amazing! Had a part refund, gift card and exchange in a single order issued gift card immediately, arranged item collection by dpd and then a refund with in 48hrs and a new item sent out with in 7... See more

I've been a customer for years and in turn,know the store staff well.They are an asset to you.Ive 40+ sets of yours, which speaks for itself right :). Hoping some rewards will come from this, like l... See more

Could not locate a replacement item on website. Emailed customer service. Jasmine from customer service not only responded, she emailed me a link all I needed to do was click to buy the item in the... See more

I have been in honey birdette in Victoria building and I had amazing experience with Alyssa. I had no intention to buy in store at the first place and I was so well treated so well that I could not... See more

I think the costum service in Honey Birdette is ten out of ten. They are very helpful and they answer quickly on mail. They also are very solution oriented. There where some faults in some item... See more

I had the pleasure to be served by customer care staff member Sasha who was exceptional with supporting me in a professional and extremely helpful way! Sasha was knowledgeable and resolved my query ve... See more

Such an amazing brand with beautiful quality and variety of products! Customer service and an online support is super helpful and quick! Had some questions regarding the purchase and the Customer Repr... See more

Parcel went missing had a huge stressful day fighting AUS Post finally contact Honey Birdette not expecting anything and omg I cried they sent me a replacement and was so kind they validated my feelin... See more

Firstly all Honey Birdette (HB) lingerie and swimwear we have bought is exceptional quality. I purchased a bikini top and bottom but only the bottom was delivered. Admittedly I was a bit annoyed at f... See more