Worst Customer Service Ever *Update*
*Update*
HB have reached out after, I hope, someone just had a bad day at the office and provided less than stellar customer service. They have made strives to rectify the bad customer service by actually reading my complaint and initiating some changes. They even offered a small token of compensation, which was above and beyond (I did not ask for it). Thanks for your help Lily. Much better job than the first person I interacted with. 4 stars as I still think there's room for improvement in some aspects of quality and design that are not up to your usual high standards.
Reply from Honey Birdette
Hi Neil, Thank you for your feedback. We'll pass this on to ensure that we continue to improve. Despite this, we thank you for your understanding and your continuous loyalty to Honey Birdette!