Heyland & Whittle Ltd Reviews 771

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Excellent and friendly staff with a smile to greet you.I have been a loyal customer for many years and the room spray are divine and I have a spare one always.This year I brought a few at the flower s... See more

Rated 5 out of 5 stars
Verified

Have been a customer of Heyland & Whittle for a few years now after discovering them at a craft fair. Absolutely beautiful products which have always been gratefully received when giving as presents.... See more

Company replied

Rated 3 out of 5 stars
Verified

Love the sleep easy room spray. Such a good aroma and the bamboo Reeds freshener in the same range is just gorgeous! Ordered some scented room sachets of different fragrances which were all disappoi... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service and great products, lovely soap and delicious room scents. I bought the uncut soap to use in my holiday rental in an effort to reduce packaging and plastic. I am now able to give eve... See more

Company replied

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Company details

  1. Toiletries Store

Written by the company

Since setting up our family run business in a barn on a farm in Surrey back in 2003, we have taken our customers on a fragrant journey of discovery. We believe that nature knows best and understand that what we do - including in our soaps and home fragrances - is as important as what we don’t do! This has been and continues to be our guide. First and foremost, we all love flowers and herbs! Our gloriously fragrant Heyland & Whittle artisan soaps and home fragrances are inspired by the many scents found in nature. Bring the outside in, whatever the season, and fill your homes with your favourite aromas. Uplifting, energising, relaxing, comforting – the choice is yours and we can help you to find your favourites. We know you want to shop with confidence. Our 100% natural body and bath products are made the traditional way. Our handmade soaps are made with natural ingredients - such as olive oil, essential oils, herbs, spices and pure colourants, like madder root and turmeric. We've taken great care to exclude 'nasties' such as parabens and sulphates. And so this means that every skin type and sensitivity is cared for. We also know that you are looking to shop more sustainably for the good of the planet as well as friends and families. To this end our new Eco Collection of reed diffusers, hand-poured candles and Palm Oil-Free soaps set high standards in eco-friendly design with recycled glass, 100% recycled card and 100% recyclable packaging. These are the same standards that we set ourselves as a business. We hope that our care makes shopping with a clear conscience a given. Gifting is never easy – finding that perfect present for a birthday, a love token or a thoughtful thank you. We hope our gift guide, packed with gorgeous gifts, will ease your gifting challenges for those very important people. And our seamless door to door delivery options will certainly make your life easier. We can even pop in a card with a special message for you. Thank you for joining our community and the journey we're on together, and we hope to see more of you. Do get in touch with your thoughts and ideas – we always love hearing from you. The Heyland & Whittle Team


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

771 reviews

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Rated 5 out of 5 stars
Verified

Great service

My order was delivered promptly, securely packaged to survive the journey unscathed and all of the packing materials were recyclable. By the time that I have used the body wash and moisturisers and need to order more I am hoping that it will be possible to get refill packs

June 20, 2022
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Reply from Heyland & Whittle Ltd

Thank you for the great feedback Liz, keep your eye out on the website something is coming soon.
Take care
Best wishes
Sharon :)

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Rated 5 out of 5 stars
Verified

Lovely bath melt

Lovely bath melt. With surprise small gift and closed.

June 20, 2022
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Reply from Heyland & Whittle Ltd

We all love a little surprise, so pleased you like it Michelle. Your feedback and custom is appreciated.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars
Verified

I love the scents and the bath melts…

I love the scents and the bath melts pure luxury.

June 19, 2022
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Reply from Heyland & Whittle Ltd

We all need a little bit of luxury and glad you have found yours Mrs Jones. Your feedback is appreciated.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars
Verified

excellent service (as usual) and rapid…

excellent service (as usual) and rapid delivery.

June 19, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us great feedback Mr Adams, we really appreciate your custom.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars
Verified

Excellent customer service

Excellent customer service! And, outstanding products... Thank You!

June 19, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us amazing feedback N'Yasha we really appreciate this and for your custom. I hope you enjoy your products.
Take care
Best wishes
Sharon :)

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Rated 4 out of 5 stars
Verified

Great products

Great products. Good service. Please review xs packaging

June 19, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us feedback Kim, all of our packaging is fully recyclable. Glad you are happy with your lovely products. Enjoy!
Best wishes
Sharon :)

Rated 5 out of 5 stars
Verified

Excellent customer service

Excellent customer service,
And the soap is silky smooth
Also great for my piles

June 19, 2022
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Reply from Heyland & Whittle Ltd

Thanks for the great feedback Mark, we really appreciate it.
Best wishes
Sharon :)

Rated 5 out of 5 stars
Verified

Saw this company at the Chelsea flower…

Saw this company at the Chelsea flower show and tried their cream. Beautiful deep fragrance. Ordered the next day and had a super quick delivery. Very please with the service and the cream is divine.

June 18, 2022
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Reply from Heyland & Whittle Ltd

We are so pleased you found us at the Chelsea flower show Jules and are happy with the products. We appreciate you taking the time to leave us great feedback.
Best wishes
Sharon :)

Rated 5 out of 5 stars
Verified

I first came across Heyland & Whittle…

I first came across Heyland & Whittle at the Chelsea Flower Show ands what a find! I purchased multiple rattan reed diffusers which I love - a different scent for each room and they are all divine. I have gifted some of these as well and friends love them. Thanks you so much for the great service.

June 18, 2022
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Reply from Heyland & Whittle Ltd

We are so happy you found us at Chelsea Meriam and that you love our products, We agree they are great. We appreciate your custom and feedback. Enjoy!
Best wishes
Sharon :)

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Rated 5 out of 5 stars
Verified

Excellent soaps

June 16, 2022
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Reply from Heyland & Whittle Ltd

Thank you for you feedback Peter, so pleased you are happy with the soaps, we couldn't agree more ;)
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars
Verified

Thank you

My package arrived quickly and was well packed.
Please don't ever stop producing your seaweed soap. It is a godsend for my sensitive skin.

June 16, 2022
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Reply from Heyland & Whittle Ltd

Hi Susan, It is so lovely to hear this is helping your skin, it can be a minefield in finding something to suit. I am sure we will be making this for many years to come.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars
Verified

speedy service even to send abroad

speedy service even to send abroad. Lovely products

June 16, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us great feedback Maren, its great that we can now send our gorgeous products overseas so everyone can use our products.
Enjoy!
Best wishes
Sharon :)

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Rated 5 out of 5 stars
Verified

easy to use website

easy to use website, gound exactly what i wanted , super quick delivery , loved the free soap sample too . I look forward to re ordering!

June 12, 2022
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Reply from Heyland & Whittle Ltd

Thank you for leaving us great feedback Hazel, we appreciate it. We all love a little freebie and it is a good way to try out a new product.
Enjoy!
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars
Verified

Excellent service & candles

Excellent service thank you. Bergamot & Fern Candle in a Tin continues to be my go to favourite, works well in all rooms especially the kitchen.

June 6, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave your lovely comments Kathy, i agree it is a great all round fragrance.
Take care
Best wishes
Sharon :)

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Rated 5 out of 5 stars
Verified

Exactly what I was looking for

The sandalwood reed refill was exactly what I was looking for!! The scent lasted, is very soothing, and the quantity that is given is perfect. It is also very much appreciated that it includes new reeds and not just the oil. Will definitely be purchasing again!!

June 4, 2022
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Reply from Heyland & Whittle Ltd

Thank you for the wonderful feedback Christina, we really appreciate you taking the time to do so. We love it when a customer find their favorite fragrance.
Take care
Best wishes
Sharon :)

Rated 5 out of 5 stars
Verified

Good service

Good service, great products.

May 31, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us great feedback Denise, we really appreciate you taking the time to do so.
Have a great Bank holiday weekend.
Best wishes
Sharon :)

Rated 5 out of 5 stars
Verified

Excellent quality ,natural ,beautiful…

Excellent quality ,natural ,beautiful soaps. Really look forward to receiving a repeat purchase. Wouldn't buy any other soap now,in terms of quality,scent,price and longevity. From ordering on the website,to the incredibly fast dispatch and the lovely way the order was packaged,the whole transaction was seamless and very much appreciated.

May 30, 2022
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Reply from Heyland & Whittle Ltd

Michelle, WOW Thank you so much for leaving us amazing feedback, so happy that you love our beautiful soaps, we totally agree they are the best ;) . We love our happy customers and look forward to receiving future orders. Have a great Bank holiday weekend.
Best wishes
Sharon :) x

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