ORiON Callcentre Reviews 2

We met Orion at the Milton Keynes Expo in 2024. At first, we were sceptical and always have been when it comes to outsourcing, but we decided to take the plunge and chose Orion over another company at the event. We felt they were genuinely dedicated to making it work and offered a far more professional approach.

As a very customer-focused company, we take pride in being the best at what we do in our local area, so we were very conscious of the level of service they were going to offer that could meet our high standards.

We initially started with just one agent to help during overflow periods, but within four months that quickly grew to two agents. One year in and we’re now in the process of taking on a third agent, who we’re training not only for telephonist work but also for late-night control shifts—an area where we’ve often struggled with reliability.

There have been many times this year when we’ve been short on office staff due to sickness, and Orion has been able to supply a cover agent with as little as 15 minutes’ notice. On other occasions, we’ve needed 30–40 extra hours per week for a few weeks to cover busy events, and they’ve accommodated those needs without any issues.

I would recommend Orion to anyone looking to try an outsourcing agency. The savings on staff are a great secondary benefit, but the real value is in the exceptional service provided by both the Orion management team and their agents. That, to me, speaks volumes.

Amazing work!

Chris Sneap
Operations Director
Price First Taxis Ltd
10, Market Street, Torquay, TQ13AQ

We’ve been working with Orion Call Centre in Islamabad and couldn’t be happier with the results. We currently have six operators, all of whom are highly capable, enthusiastic, and eager to learn. Their professionalism and work ethic are excellent, and they’ve quickly become an integral part of our operation.

The support from the Orion team has also been outstanding—responsive, attentive, and genuinely invested in helping us succeed. One of the key things we’ve learned is that the best results come when you treat outsourced operators as a true extension of your team, rather than just a resource.

I can thoroughly recommend Orion Call Centre to any business considering outsourcing their call centre operations. They’ve provided us with dedicated, motivated staff and first-class support, and we see them as a valued partner in our business.

Stuart Miller (Manager)
Whiteside Taxis
Station Yard
St Andrew's Road North
St Annes
FY8 2JE