Verified
Conversation started off a bit sarcastic and impolite. Representative helped navigate adding my extension without being kicked out the system. At the rep said I would get a month free services for the... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
I've been having too many technical issues w this app. Customer service is helpful but this is my business and a missed call is a missed customer. Definitely considering going to another carrier
Company replied
Verified
I like the fact that I have a phone with it’s a bit much that I had to fill out a form just to be able to text people on the phone line. I don’t know anywhere else that does that. It just seems like a... See more
Company replied
I use evoice for my small hotel. I've been using them for 5 or 6 years. I'll say overall it does what I need it to do. I have 2 lines through them and I can set up call routing, forward to dif... See more
Company replied
Verified
Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my numb... See more
Company replied
Verified
Nastassia was very helpful! We had to change our payment method, the notices we're going to spam, our number got disconnected due to missing the notices & so we called to fix the issue. She heard the... See more
Company replied
Verified
Not having 24-7 support availability for something as critical as a business phone service is just not acceptable. We were very satisfied up until we needed to make immediate changes and our login di... See more
Company replied
Verified
Helper was not nice and hung up as if it was my fault we didnt have reception even when i had full bars and reception. if she didn't have good service she shouldn't have answered the phone. She did ca... See more
Company replied
Verified
I used to be able to rotate users of the program to accept phone calls. It was one of two mouse clicks and it was done. No longer easy to use. Now it's a bunch of windows that open and now there is an... See more
Company replied
I had a horrible experience as a long time customer with their reinstatement policy that had our phone down for almost 5 days. Yes, I counted the weekend days. I called Evoice back on 5th day and go... See more
Company replied
I've dealt with Fiona at Customer Support, and even though I was at the incorrect place - even the incorrect company! - she went out of her way to assist me, and her suggestions eventually lead me to... See more
Company replied
Verified
Not the most helpful company I have dealt with when you think of phone companies for your business. I have called about 3-5 times and I got 1 person that was pretty helpful. However, he cleared one pr... See more
Company replied
Jeff has always been a true Professional! Any issue that I have ever had, He has always helped out or taken care of it for me within a very short time. I'm grateful for His hard work and dedication... See more
Company replied
Verified
Unbelievable! eVoice resurrected an account that I had accidentally canceled and was even able to give me my same toll free number back! Even after I had canceled the service!
Company replied
Poor customer service. Phone calls to device sad.i am on the phone waiting for for an response for 40 minutes or more. Follow up from this company poor response I wanted to speak to am individ... See more
Company replied
Verified
Used minimally but everything worked as designed for the 13 years I used the service. Downside was the outrageous $40/line fee for porting numbers away from eVoice...left a sour taste after 13 good y... See more
Company replied
Issue resolved quickly without hassle! I had an issue that is to long to explain here but I leaving a review because of the excellent customer service I received. I believe the Reps name was Russ and... See more
Company replied
I called from the US about some fraud committed on one of my cards, charged to evoice. Lia was extremely helpful in getting me information about the fraud which will help me get the problem resolved.
Company replied
I called in with three issues. He quickly researched and resolved two of them and also informed that the other issues is already known and being worked on. That issue should be resolved later today... See more
Company replied
Jeff Brownlee has been amazing to work with. He went above and beyond and was able to solve all our problems. Even after we were setup, he gave us excellent support and made sure that our problem wa... See more
Company replied
Verified
as a representative helped me through the process of me losing my debit card to extend my until my debit card. My new debit card was returned to me to pay on my account.
Company replied
⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Mr. Orlando – EVoice Agent Reference #: 1337052 I would like to take a moment to personally recognize and commend Mr. Orlando, an outstanding represent... See more
Company replied
Stephanie Mattock was AMAZING! I had a lot of questions and she was extremely patient and explained things step by step. She offered great customer service!
Verified
The representative was outstanding. Your service is the best! We already suggested your company to another company and they moved forward and did business with your company.
Company replied
Verified
The problem was addressed and solved. The company takes care of business for it's clients. I recommend them highly.
Company replied
Very professional and spot-on with everything I didn't have to worry about anything while I was in the hands of Stephanie Maddox. She was great!
Verified
Still missing calls and voicemails app isn’t responding right
Company replied
Verified
All question's were answered by gal change done to acct It was a great transactions
Company replied
Verified
An error was made by a prior representative and when I called to have it rectified, the rep went above and beyond to correct error.
Company replied
Verified
The Tech assisting me knew exactly what the issue was and guided me to fix immediately.
Company replied
Verified
They didn't do anything to resolve the issue with the caller id
Company replied
Verified
I was helped with my billing and service in a quick and professional w.
Company replied
Verified
E-Voice is trustworthy, honest, helpful, and constructive. Thank You
Company replied
Verified
Service is always great. Thanks
Company replied
Verified
I have been using this company for over two years for my small biz. Easy sign up. Very user friendly!
Company replied
Verified
In was amazing and thank you for your hard work,
Company replied
Verified
Great with Swift Response and transcription of messages
Company replied
Verified
Very responsive to my concerns and questions
Company replied
Verified
I sent them 2 attachments to upload and they only did one
Company replied
Verified
great customer service helping rectify an issue we had with our service.
Company replied
Verified
THAT YOU FOR BEING SO PERSISTENT
Company replied
Verified
Great company, easy to work with wonderful customer service!
Company replied
Verified
The customer service agent was very helpful.
Company replied
Verified
Speedy replies and service
Company replied
Verified
It was very comfortable
Company replied
Verified
I love it so far! Support is very quick! Orlando is the best!
Company replied
Verified
Quick and responsive!
Company replied
Verified
Great costumer service.
Company replied
Verified
Very helpful
Company replied
Verified
The customer service representative was patient and persistent until we solved my problem.
Company replied
Company details
- #57 of 60 best companies in Telecommunications Service Provider
- #241 of 251 best companies in Business to Business Service
Written by the company
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Contact info
United States
- (877) 581-5789
- www.evoice.com/contact/
- www.evoice.com
3.3
Average
125 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Verified
Verified
Reply from eVoice
Hello Gary - Thank you for sharing your feedback. I’m glad to hear the service met your needs for the day. If there’s anything we can do to make your experience even better next time, we’d love to hear your suggestions.
Verified
After a few tries with other customer…
After a few tries with other customer support, the last one persevered and got it right. That said, I still don’t like the changes in the platform- the prior version for me was more user friendly.
October 19, 2025
Reply from eVoice
Hello Wendy Levy - Thank you for your feedback. We're glad to hear that the last support agent was able to assist you, even if it took a few attempts. We understand how frustrating it can be when platform changes impact usability, especially when the previous version felt more intuitive. Please know that our development team actively reviews all customer feedback. While we can’t provide a timeline just yet, updates like these involve ongoing backend work and thorough testing. We’ll be sure to share any updates as soon as more information becomes available.
Verified
Don't try this service
Don't try this service. It's gone rouge and 100% avatar. No customer service. It's all Mark Benioff type BS.
Orlando "Saves the Day". - Thanks for restoring my faith in eVoice customer service.
J. Salinger
October 17, 2025
Reply from eVoice
Hello John - We appreciate the feedback regarding your support experience while requesting assistance logging into your account. You were interacting with a tenured support team member via email and not an AI bot. To remedy your login issues, enter your eVoice phone number followed by the number (1) in the EXT field, and your account password. We apologize that our team member did not include the extension details in the email, which may have resolved the login issue. Please use the reset password feature if you don't recall your password.
Verified
Helpful representative
Helpful representative, after many calls I hope our issue is resolved
October 10, 2025
Reply from eVoice
Hello Jane - Thank you for your feedback, and we're glad to hear that one of our representatives was able to assist you. We truly hope the issue is fully resolved now, but if anything further comes up, don’t hesitate to reach out. We’re here to help.
Verified
Reply from eVoice
Hello Barry E Boucher - Thank you for your feedback! We're thrilled to hear that you had a great experience. It means a lot to us to know our efforts made a difference.
They take several minutes when you ask…
They take several minutes when you ask for their help. You cant change auto attendant settings without their help. They lie to you and then ignore you. Bad servuce go to some place else. This is ghetto technology —> X
October 15, 2025
Unprompted review
Reply from eVoice
Hello Pamela Baker - We're sorry to read your feedback and comments. Changing or deactivating an auto-attendant requires assistance from our support team due to its complexities. All technical feedback is shared with our developer team to identify and implement further improvements that enhance our customers' ease of use. We will ensure that your review comments are shared with them at our next meeting. We would like to understand your comments regarding your support team interactions and have requested your contact details to review. Please reply to this request at your earliest convenience.
Verified
Terrible customer support & ghetto technology
Persistent to make things right. I appreciate due diligence. Could be better the first time around. Update: went back to edit extensions and you can't. This is like a ghetto technology. If you make any mistake with your auto attendant, you can't make changes or you are forced to get entirely different phone number a completely set up new auto attendant from scratch. I simply wanted to make small extensions adjustments and you can't at all. Do not get this service
October 8, 2025
Reply from eVoice
Hi Philip Wiley - Thank you for your feedback. We truly appreciate your patience and are glad our team’s persistence made a difference. You're absolutely right, getting it right the first time is always our goal, and we’ll continue working to improve in that area.
Verified
Speedy replies and service
October 10, 2025
Reply from eVoice
Hi Brian - Thank you for your feedback! We're glad to hear you’re happy with the speed of our replies and service. Providing exceptional support is something we take pride in.
Verified
Good service, but not perfect
Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my number. EVoice sent me a cryptic email while I was away that actually looked like a phishing email to me so I ignored it. Meanwhile, people called my number and got a not in service notice which was not good. It was sorted about a month after I got back, but only getting one notice with no real explanation left me without the service for quite a long time without me knowing it. No problems since, but no apology and no follow up to say that they've changed their notification procedure.
October 1, 2025
Reply from eVoice
Hi GMD - Thank you for your feedback and continued support. I’m sorry for the inconvenience caused during your travels and the lack of clear communication. We understand how important reliable service and timely notifications are, especially in critical situations. Your feedback has been shared with our team to help improve our processes moving forward. We're glad things have been smooth since, and we're here if you need anything else.
Verified
Surprisingly Disappointed
I had to update my review . I called in and received great support. A few days later my account was closed with no explanation and I’ve yet to hear from anyone. So my outlook about my experience has unfortunately changed.
October 7, 2025
Reply from eVoice
Hi Monica - Thank you for your feedback! We're glad to hear you felt supported and that we could resolve things quickly.
They refuse to help the service is…
They refuse to help the service is atrocious. It is not user-friendly and when you call them out on the technologies, basic flaws nine representatives at 10 do not know how to help. I have been waiting for the engineering department to handle a very basic concern for over four days.
October 6, 2025
Unprompted review
Reply from eVoice
Hello Keith Wiley - We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when issues aren’t resolved as quickly as expected.
Please know that we take all concerns seriously and strive to provide timely, knowledgeable support. In some cases, certain issues may require escalation to our engineering team for a deeper technical review, which can take longer than standard troubleshooting, especially if additional investigation is needed.
That said, your experience is not the level of service we aim to deliver. We’d appreciate the opportunity to make this right and ensure your concern is properly addressed. If you haven't already, please reach out to our support team with your ticket number or contact details so we can follow up directly.
Verified
Reply from eVoice
Hello Workforce - Thank you so much for your kind words! We're thrilled to hear you're happy with the service. If you ever need anything, don't hesitate to reach out. We're always here to help!
Verified
Not having 24-7 support availability…
Not having 24-7 support availability for something as critical as a business phone service is just not acceptable. We were very satisfied up until we needed to make immediate changes and our login didn't work. We are looking at alternatives.
September 21, 2025
Reply from eVoice
Hello Dennis Roundtree - Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how critical it is to have immediate access to support, especially when it comes to your business phone service. While our support team is available from 8 AM to 8 PM EST, we strive to respond as quickly as possible during these hours. We truly value your business and would love the opportunity to resolve the issue you're facing. Please feel free to reach out to us within our support hours, and we’ll work to ensure your experience improves moving forward. We hope you’ll reconsider and give us the chance to make things right.
Verified
Nastassia handled the miscommunication perfectly
Nastassia was very helpful!
We had to change our payment method, the notices we're going to spam, our number got disconnected due to missing the notices & so we called to fix the issue. She heard the issue, checked all the boxes & got us hooked back up quickly so that our service was not interrupted. Thank you very much!
October 6, 2025
Reply from eVoice
Hello Azmyth - Thank you for the great feedback! We're so glad to hear you had a great experience with our customer service. Providing spectacular support is something we take pride in!
Verified
Quick and responsive!
September 20, 2025
Reply from eVoice
Hello Kershaw Realty Group - Thank you for the great feedback! We're delighted to hear that you had a great experience with our customer service.
Verified
Your new app sucks
You came out with a new app that completely sucks.
When I ask if there was any way i could go back to the old one I was told NO!.
I have to log in through a browser now just to check my messages. It says I can get phone calls through the app and that doesn't work either. Apps should be easy to use and yours is NOT!
September 22, 2025
Reply from eVoice
Hello matt swearingen - Thank you for sharing your feedback. We're sorry to hear about the trouble you've had with the new app. We understand how frustrating it can be when things don't work as expected, and we're here to help make things right.
Our support team is ready to assist you. You can reach us at www.evoice.com/contact or call us directly at (877) 581-5789 Monday–Friday, 8 AM–8 PM EST (5 AM–5 PM PST), and we’ll walk you through any issues you're having.
Thank you again for your feedback, it helps us improve and better serve you.
Verified
Inaccurate information about services when they can't fix an issue
I have multiple accounts with eVoice. All of my accounts work as intended with the exception of the most recent account. I've contacted customer service MULTIPLE times to see if they can get their tech team to address the issue of the username / extension user name not being announced when callers press an extension. The phone literally rings and says "THIS IS A CALL FOR. TO ANSWER PRESS 1". Every other account I have announces the user or extension name. The tech support team says this is not the way the system is intended to work. But it wouldn't make sense any other way because it literally starts the announcement by stating "this is a call for" but then it skips the user / extension user name on this account. Customer service insists that the 3 other accounts that I have must be some exception to the rule LOL even though it only makes sense to say what user the call is for. Instead of them resetting a system setting or even offering compensation for the inconvenience, they are trying to convince me that my other accounts are offering some strange "correct" operation. Also it took 9 hours to speak with a tech support agent via chat about the issue even though they respond in less than 5 mins for every other issue.
September 20, 2025
Reply from eVoice
Hello Domonique - Thank you for taking the time to share your feedback, and we sincerely apologize for the ongoing frustration you've experienced. We understand how important consistency across your accounts is, especially when features like call announcements are critical to your workflow.
We want to assure you that this issue has been escalated to our development team for further review. They are actively investigating the behavior you described and will be following up with you directly.
Your experience matters to us, and we appreciate your patience as we work toward a resolution.
Verified
Helper had bad phone service and hung up
Helper was not nice and hung up as if it was my fault we didnt have reception even when i had full bars and reception. if she didn't have good service she shouldn't have answered the phone. She did call back to finish the task but still.
September 18, 2025
Reply from eVoice
Hi xxx - Thank you for your feedback! We’re truly sorry to hear about your experience. We understand how frustrating it can be to deal with connection issues, especially when it impacts communication. We appreciate you sharing this, and we’re glad to hear the task was completed. We'll review this internally to ensure our team handles situations like this more thoughtfully in the future.
Verified
Reply from eVoice
Hello Kari - Thank you for the great feedback! We're thrilled you had a positive experience. Delivering excellent service is always our top priority.
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