Hello Dennis Roundtree - Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how critical it is to have immediate access to support, especially when it comes to your business phone service. While our support team is available from 8 AM to 8 PM EST, we strive to respond as quickly as possible during these hours. We truly value your business and would love the opportunity to resolve the issue you're facing. Please feel free to reach out to us within our support hours, and we’ll work to ensure your experience improves moving forward. We hope you’ll reconsider and give us the chance to make things right.