They refuse to help the service is…
They refuse to help the service is atrocious. It is not user-friendly and when you call them out on the technologies, basic flaws nine representatives at 10 do not know how to help. I have been waiting for the engineering department to handle a very basic concern for over four days.
Reply from eVoice
Hello Keith Wiley - We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when issues aren’t resolved as quickly as expected.
Please know that we take all concerns seriously and strive to provide timely, knowledgeable support. In some cases, certain issues may require escalation to our engineering team for a deeper technical review, which can take longer than standard troubleshooting, especially if additional investigation is needed.
That said, your experience is not the level of service we aim to deliver. We’d appreciate the opportunity to make this right and ensure your concern is properly addressed. If you haven't already, please reach out to our support team with your ticket number or contact details so we can follow up directly.