Domonique

I have multiple accounts with eVoice. All of my accounts work as intended with the exception of the most recent account. I've contacted customer service MULTIPLE times to see if they can get their tech team to address the issue of the username / extension user name not being announced when callers press an extension. The phone literally rings and says "THIS IS A CALL FOR. TO ANSWER PRESS 1". Every other account I have announces the user or extension name. The tech support team says this is not the way the system is intended to work. But it wouldn't make sense any other way because it literally starts the announcement by stating "this is a call for" but then it skips the user / extension user name on this account. Customer service insists that the 3 other accounts that I have must be some exception to the rule LOL even though it only makes sense to say what user the call is for. Instead of them resetting a system setting or even offering compensation for the inconvenience, they are trying to convince me that my other accounts are offering some strange "correct" operation. Also it took 9 hours to speak with a tech support agent via chat about the issue even though they respond in less than 5 mins for every other issue.