Good service, but not perfect
Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my number. EVoice sent me a cryptic email while I was away that actually looked like a phishing email to me so I ignored it. Meanwhile, people called my number and got a not in service notice which was not good. It was sorted about a month after I got back, but only getting one notice with no real explanation left me without the service for quite a long time without me knowing it. No problems since, but no apology and no follow up to say that they've changed their notification procedure.
Reply from eVoice
Hi GMD - Thank you for your feedback and continued support. I’m sorry for the inconvenience caused during your travels and the lack of clear communication. We understand how important reliable service and timely notifications are, especially in critical situations. Your feedback has been shared with our team to help improve our processes moving forward. We're glad things have been smooth since, and we're here if you need anything else.