⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Mr. Orlando
⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Mr. Orlando – EVoice Agent
Reference #: 1337052
I would like to take a moment to personally recognize and commend Mr. Orlando, an outstanding representative from the EVoice team, for his professionalism, patience, and genuine commitment to resolving our urgent account issues.
After experiencing ongoing technical problems and unresponsive customer service from previous agents, Mr. Orlando was a breath of fresh air. He not only listened attentively but took clear ownership of the situation, walking us through every step to address and begin resolving the issues that had been plaguing our business operations for weeks.
His respectful demeanor, follow-through, and clear communication were exactly what excellent customer service should look like. Because of Mr. Orlando, we now feel confident that our concerns are finally being handled with care and urgency.
We hope EVoice recognizes Mr. Orlando’s exceptional service and ensures more team members mirror his approach. He turned a very negative experience into a hopeful one.
Thank you again, Orlando — keep up the great work!
Sincerely,
Ms. Robinson, LaRonda C.
The Robinson Group Inc.
Reply from eVoice
Hello Ms. Robinson - Thank you for the glowing review regarding the support, assistance, and professionalism provided by Orlando during your time of need! Orlando has a passion for going above and beyond to ensure our customers' needs are met. Positive reviews such as yours are shared with all support team members to demonstrate the impact of outstanding customer service.