Electrical Deals Direct Reviews 1,705

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and knowledge of the staff. Consumers appreciate the quick and efficient communication, noting that their inquiries were addressed promptly and effectively. People also value the competitive prices offered and consider them to be the best they could find. Consumers are particularly pleased with the delivery service, often receiving their orders faster than expected. The ordering process is described as seamless, clear, and user-friendly. In the event of any issues, such as damage during transit, the company is commended for its swift and professional response in resolving the matter. Overall, reviewers express high satisfaction with the company's commitment to customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

Definately use again, called Tuesday lunchtime asked about neext day delivery. Large Megaflow water tank so a little edgy about delivery. No need to be, ordered Tuesday here before lunch on Wednesday,... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Electrical Deals Direct for great value and service. My order was processed quickly and goods received within 24 hours. Many thanks

Company replied

Rated 5 out of 5 stars

I signed up to their email and got 5% discount code but that code refused to work on the website. Called customer service (phone was answered within 2 rings) and the lady agreed that there was an issu... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service, had an issue ordering online, called number, was answered quickly and spoke to a very helpful lady who sorted issue out. Once ordered, got emailed invoice, instructions etc straight... See more

Company replied

Rated 5 out of 5 stars

Very good customer service, gave me a quote on 5 different hand dryers, recommended one in particular which we chose. Ordered the products and received order the very next day. Also sent over i... See more

Rated 5 out of 5 stars

These guys went out of their way to ensure the ordered item arrived promptly after we changed the order, and the communication was excellent. The courier was also excellent given it was a large item,... See more

Company replied

Rated 5 out of 5 stars

small two liter boiler arrived in no time and exactly as ordered without any damages and for a very good price. Communication with this firm has been fast, kind and efficient.

Company replied

Rated 5 out of 5 stars
Redirected

Fantastic customer service. Clicked on site. Pop up with online chat with Harry, asking can they help? Asked them to check if a product was in stock, replied immediately with Yes. Confirmed de... See more

Rated 5 out of 5 stars
Verified

Recently ordered an Ariston unvented water heater plus expansion kit - the whole process was really straightforward from start to finish. Good value, too. Diana in Customer Services was really efficie... See more

Company replied

Rated 5 out of 5 stars

I dealt with Breen who helped me with a water boiler. Excellent customer service! speedy & helpful replies to email with quick delivery. Couldn’t have been better.

Company replied

Rated 5 out of 5 stars

Competitive prices, fast delivery and clear communication. We have 1 minor issue with a part ordered (and this wasn't our first, or our last order), and Breen was very efficient in coming to me and ge... See more

Company replied

Rated 5 out of 5 stars

Slight mishap with order , but great recovery made to sort things out , delivery speedy and great price Will definitely use again ..

Company replied

Rated 4 out of 5 stars

Electrical deals were good to deal with, very efficient and quick regarding delivery time. My only issue was the delivery driver needs a better sat nav

Company replied

Rated 5 out of 5 stars
Verified

Very helpful chat online with quick response by a real person, knowledgeable too, Product arrived within 12 hrs, very good!

Rated 5 out of 5 stars

Fantastic service so far, great communication and prompt delivery - delivered when promised. Had not used EDD before but will certainly use again.

Company replied

Rated 5 out of 5 stars

First order with this company and they were very helpful. The goods arrived next day in perfect condition. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

I ordered a washing machine on Wednesday and it was installed in Edinburgh on Thursday morning while we had a foot of snow

Rated 5 out of 5 stars
Verified

First time used this company no problems good service good delivery and on time good staff communication very pleased and shall use this company again Grimsby plumber

Rated 5 out of 5 stars
Verified

Being able to download the installation documents made it easy to see it would be an easy replacement for mu current shower.

Company replied

Rated 5 out of 5 stars
Verified

Probably the best part about this was how much the team knew about the product I was talking about. And the help was great training of your staff 👍 thanks for your help 💯

Company replied

Rated 5 out of 5 stars
Verified

great delivery time it would have been nice to have been informed about delivery day and aprox time

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Rated 5 out of 5 stars

My experience with EDD was brilliant, the lady I spoke to on the phone was extremely helpful, delivery was a lot quicker than I was expecting, thank you

Company replied

Rated 5 out of 5 stars

Easy to order and a very swift response, culminating a delivery when you said it would be delivered

Company replied

Rated 5 out of 5 stars

Excellent service, the correct thermostat, and sent priority at no extra cost. Now looking for other electrical kit to buy 😀.

Company replied

Rated 5 out of 5 stars
Verified

They kept me informed by email to the delivery time . And it was within the 5 days. They also wore very helpful over the phone .

Company replied

Rated 5 out of 5 stars
Verified

The product was delivered on time and according to specifications and best price in the market.

Rated 5 out of 5 stars

Enquiry over the phone, ordered online - arrived 2 days later. Great service. Thanks

Company replied

Rated 5 out of 5 stars
Verified

Ordered my undercounted water heater in the evening and arrived within 3 days so pleased about that ,the company even sent out fitting instructions before it arrived pleased with the service

Rated 5 out of 5 stars

Excellent service, order depached on the same day and arrived the day later.

Company replied

Rated 5 out of 5 stars

It is rare that you deal with a company that is as efficient as this one

Company replied

Rated 5 out of 5 stars
Verified

Good site easy to find the goods I wanted ,very good price and prompt delivery -Well done

Company replied

Rated 5 out of 5 stars

THE LADY ON THE PHONE WAS SO HELPFUL AND WE RECEIVED THE NEW TAP NEXT DAY .... FITTED AND IT WORKS !!!!

Company replied

Rated 5 out of 5 stars
Verified

Reasonably priced, came in two days and good communication as to proccess despatch.

Company replied

Rated 3 out of 5 stars

The product I bought was good quality and very well priced. However I wasn't provided with tracking information until after a delivery attempt had been made, meaning that even though I paid for expres... See more

Company replied

Rated 5 out of 5 stars

After searching extensively online for the “De'Longhi DEX216F Tasciugo AriaDry Multi Dehumidifier (16L, Blue)”, I finally found it available on the “Electrical Deals Direct” website. I’m very plea... See more

Company replied

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Company details

  1. Hot Water System Supplier
  2. Appliance Parts Supplier
  3. Electrical Wholesaler
  4. Heating Equipment Supplier
  5. Plumbing Supply Store
  6. Water Filter Supplier

Written by the company

Electric Water Heating, Hand Dryers, Boiling Water Taps and Water Heating Spares - we have built our reputation on saving our customers money and finding them the right product. Yes, we may be geeks, but feel free to take advantage of that! All the major brands straight off our shelves: Heatrae Sadia, Santon, Zip, EHC, OSO, Joule, Gledhill, Kingspan, Ariston, Elson, Trianco, Stiebel Eltron, Dyson, Warner Howard, Mitsubishi, ATC, Xlerator, Biodrier, Jetbox, Dolphin, Hydrotap, Billi, Brita, Britvic, Lincat, Burco, Hydroboil and plenty more! Our access to available stock is the best in the business - 97.4% of orders are fulfilled immediately!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Top notch service

I checked using 'chat' whether item I wanted was currently in stock and was speedily answered affirming that it was. I replied that I would complete the online order immediately after. Item arrived on Saturday afternoon, although I expected to have to wait until after the weekend. I immediately took it to the kitchen where it was to be used, installed and went through the commissioning procedure making it ready for use on the following morning, much to the surprise and delight of the kitchen staff.

October 18, 2025
Unprompted review
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Hi Andrew - we're so pleased that between us, we have delighted your kitchen staff. (and I know that's not always easy!)
It's great when customers appreciate the efforts we always make to ensure their visit to our site is a great one, and we're really thankful that you've taken the trouble to tell the rest of the world via this lovely review.
We trust that the Burco boiler gives you years of great service. (Just like we do!)

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Rated 5 out of 5 stars

Feedback

Easy to navigate website, easy to order and prompt delivery. Though I am fed up of constantly being asked to give reviews!

October 18, 2025
Unprompted review
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Hi Hillary, and thank you so much for this glowing review. I hope it's not US being a pain asking too often for reviews, and that you just mean in general!
We hope your Zip filters serve you well.
Many thanks again.

Rated 5 out of 5 stars

Very good customer service and Breen…

Very good customer service and Breen Harvey was very good.

October 10, 2025
Unprompted review
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Thanks for the great review Leonard.
We know we're lucky to have Breen in the team, and she's chuffed with the special mention - I'll pat her on the back (again!)
I hope the Hydroboil suited the purpose, and the installation went well.
Many thanks again!

Rated 4 out of 5 stars

Reasonable price and quick delivery

Reasonable price and quick delivery

October 1, 2025
Unprompted review
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Many thanks for this review Edward.
We're glad we performed well for you (we wouldn't have it any other way!) and we also hope that your Santon water heater gives you many years of great service too.
(I wonder what we could have done better to receive 5 stars?)

Rated 5 out of 5 stars

Great range of products

Great range of products, keen prices and next day delivery!

September 25, 2025
Unprompted review
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Thanks so much for this lovely 5 star review Steve - it's really appreciated.
(WE know we're great, but it's good of you to tell the rest of the world!)
We hope your Herschel heater will give you years of great service. (just like WE do)

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Rated 5 out of 5 stars

Highly recommend Electrical Deals…

Highly recommend Electrical Deals Direct for great value and service.
My order was processed quickly and goods received within 24 hours.
Many thanks

September 25, 2025
Unprompted review
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Thanks so much for the glowing report Donna - we always feel a bit fuzzy inside whenever we get one!
See you back soon!

Rated 2 out of 5 stars

Cylinder order

I was told by your office I would get a call from delivery driver 1hr before but go no call so missed delivery, I contacted Gledhill who informed me that your company Electric deals direct had not requested this to them as if you had they would of had on the notes & done it

September 18, 2025
Unprompted review
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Good evening Robert.
I'm so sorry for this lack of communication from the delivery driver. Gledhill are correct, there wasn't a specific request for contact prior delivery, as it is our 'default' setting, and so we were surprised and dissapointed to hear it failed on this occasion. (I can promise you that is a very rare occurance)
Could I ask you to confirm if the delivery has now taken place, and all is well with your cylinder?

Rated 5 out of 5 stars

Excellent service delivered on time

Excellent service delivered on time

September 23, 2025
Unprompted review
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Many thanks for this review - it's really appreciated.
Hope to see you back soon!

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Rated 5 out of 5 stars

What's not to like

What's not to like. Good price, great communication and prompt delivery.

August 6, 2025
Unprompted review
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Thanks for this review Ron, it's much appreciated. We agree..... what's not to like about us? (!)
We look forward to welcoming you back for your next Zip filter.

Rated 5 out of 5 stars
Verified

Electrical Deals Direct

Excellent service and great prices.

August 3, 2025
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Thank you Lynne.
A straight-to-the-point review - that's what we like!
Thanks for taking the time to send it over, and we look forward to your next filter purchase.

Rated 5 out of 5 stars
Verified

great delivery time

great delivery time

it would have been nice to have been informed about delivery day and aprox time

July 31, 2025
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Hi Gareth, and thank you so much for the 5 star review! (it's what we're used to, but it's always nice to keep getting them!)
We're really sorry if the tracking information didn't reach your inbox - maybe it ended up in your spam folder?
Anyway, we hope the Ariston water heater gives you many years of great service.
Many thanks again.

Rated 5 out of 5 stars
Verified

Reliable

Reliable , in time highly recommended

June 30, 2025
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Thanks for the great review Gabriela.
We look forward to you returning to buy your next Zip filter!

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Rated 5 out of 5 stars
Verified

To be to talk to a person that has been trained to do the job professionally for the customer to chatter with thanks for being so good 😘👍

Probably the best part about this was how much the team knew about the product I was talking about. And the help was great training of your staff 👍 thanks for your help 💯

July 2, 2025
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Thank you so much for this comprehensive review Tony.
We're so pleased that you recognise that we're different from most online companies. We really care about our customers getting the right advice, enabling them to be certain of getting the right products and at the best prices around.
We trust that your Ariston water heater gives many years of great service. (just like us!)

Rated 5 out of 5 stars
Verified

Great Service

Very helpful sales team, finding the right parts and swift delivery

June 30, 2025
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Many thanks for this great 5 star review Karl - we really appreciate it, especially as I'm sure you're asked to review companies pretty much every day!
We trust the Zip spare suited your needs, and we look forward to you coming back to us.

Rated 5 out of 5 stars
Verified

Highly recommended

Recently ordered an Ariston unvented water heater plus expansion kit - the whole process was really straightforward from start to finish. Good value, too. Diana in Customer Services was really efficient and professional when I had a query prior to delivery. Would highly recommend EDD - will definitely be using them again,

June 30, 2025
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Ben - thanks for this superb review..... I mean, we're used to them, but great reviews never fail to make our hearts sing!
We agree - we're lucky to have Diana looking after our customers, and we look forward to your next visit.
We trust the water heater fitted the bill perfectly.

Rated 5 out of 5 stars
Verified

Reasonably priced

Reasonably priced, came in two days and good communication as to proccess despatch.

June 29, 2025
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Many thanks for this wonderful review Selwyn.
I can see that you're a repeat customer - our favourites!
We trust that the Megaflo install went smoothly.
Come back soon!

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Rated 5 out of 5 stars

VERY Happy Customer

Definately use again, called Tuesday lunchtime asked about neext day delivery. Large Megaflow water tank so a little edgy about delivery. No need to be, ordered Tuesday here before lunch on Wednesday, plumber was delighted, so was i big Thank you EDD :) very Happy Customer

June 4, 2025
Unprompted review
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Well, there's always one thing we love, and that's happy customers!
I'm glad that you recognise that we're passionate about superb, rapid delivery, which can only really happen with a company like us who hold an extensive amount of stock.
Thanks so much for another fabulous 5 star review, and we trust that your cylinder will give many years of great service.

Rated 5 out of 5 stars

Excellent customer - went above and beyond

I signed up to their email and got 5% discount code but that code refused to work on the website. Called customer service (phone was answered within 2 rings) and the lady agreed that there was an issue as she also tried the code herself. To redeem, she lowered the item price on the website by 5% (who would do that normally?) and also agreed to upgrade my standard delivery to next day at no extra cost ! That's proper customer service going the extra mile ! Got my item next day (royal mail tracked 24) at an excellent price (incidentally cheaper than it was quoted on the manufacturers website). 3 cheers to EDD !

May 29, 2025
Unprompted review
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Hi Sandy - what a wonderful review! Thank you.
We appreciate that we're in the minority of online businesses that actually care and communicate with customers - that's where we are different.
We always try to go the extra mile, and we are really grateful that you've told the rest of the world!
We look forward to welcoming you back for your next order soon.

Rated 5 out of 5 stars
Verified

Very helpful over the phone and speedy…

Very helpful over the phone and speedy delivery.

May 30, 2025
Electrical Deals Direct logo

Reply from Electrical Deals Direct

Hi Alex, and thanks for taking the time to write this lovely review, it's always appreciated.
We trust your Santon water heater fitted the bill perfectly, and we would love to do more business with you. Please tell us how we could do that!

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