TS

Tim Sandy

United Kingdom

Reviews

Review of Electrical Deals Direct

Review of Dojo

Rated 5 out of 5 stars

Fantastic service from Ian from Dojo

Fantastic service from Ian from Dojo. He organised everything at short notice and was available at every stage. The machines work really well and are substantially faster to process than the ingenico they replaced.

December 7, 2024

Reply from Dojo

Hi Tim, thanks for your five-star review! It's great to hear about the fantastic service you've received from Ian. Thanks for choosing Dojo!

Review of Till Rolls Direct

Review of Industville

Review of Tinware Direct

Review of Gadgethood

Review of Yodel by InPost

Rated 5 out of 5 stars

Happy driver 👍🏻

July 16, 2023

Reply from Yodel by InPost

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of Hobbycraft

Rated 5 out of 5 stars

The man who served me saved the day.

The man who served me saved the day.
I had ordered some card for click and collect and added a couple of colouring books to make up the order to the minimum £10 for click & collect. When I got to store the man said “unfortunately there’s a mistake and your card is out of stock but we have got the colouring books”. I explained that I had only added the books to make up the order. He refunded me for the whole order but insisted that I take the colouring books as compensation for the wasted journey. What a kind and thoughtful gesture that meant I left the store without feeling unhappy. Sorry I forgot to take your name.

January 11, 2023

Review of Solent Plastics

Review of Signomatic.co.uk

Review of ao.com

Rated 1 out of 5 stars

Unacceptable levels of customer service…

Unacceptable levels of customer service when problems arise.
Leaving a customer with a faulty dishwasher for over a week, so that I can ‘officially’ be told “it’s faulty” does not make for good service.
Telling the customer that they can’t have a full refund because the (integrated) machine was installed, just adds up to anger.
That’s my last AO purchase !

May 5, 2019
Unprompted review

Reply from ao.com

Hi Tim

I'm really sorry to hear about the issue with your dishwasher and I can understand your disappointment.

If a customer advises us that their appliance is faulty, we're more than happy to speak to the manufacturer on their behalf and arrange an engineer.

It's never good when an appliance goes faulty. However, I'm sure you can appreciate, when it comes to large appliances, it wouldn't be economical or environmentally viable to simply replace them if a fault occurs.

As the appliance was under 30 days old, you were completely within your right to reject the repair and ask for a replacement or a refund. All we required, as is our right, was for the fault to be confirmed.

Having looked at the notes on the order, I can see that the fault was confirmed and we've since collected the appliance and issued you with a full refund of the machine.

I'm truly sorry for any inconvenience caused.

Michael - ao.com

Review of Bilstein-Shocks

Review of Stamps Direct Ltd

Review of Bilstein-Shocks

Rated 5 out of 5 stars

Nice slick and easy website and fast…

Nice slick and easy website and fast delivery.
What’s not to like ?

September 6, 2018
Unprompted review

Reply from Bilstein-Shocks

Thank you Tim for your review! We appreciate you taking the time to do this!

Please contact us if you need any assistance in the future!