Zac King

Hi Zac,

We understand your frustration about your reviews being removed, especially when you believe they don't violate our guidelines. We take all reports of misuse of our flagging function very seriously.

When a business flags a review for "advertising or promotional behavior," our Content Integrity Team investigates to see if it breaches our guidelines. Reviews can be removed if they promote another business or product unrelated to the experience, or include unauthorized advertisements.

Please know we're committed to maintaining a fair and unbiased platform. We'd like to investigate this for you. Could you please contact us via our Help Center at https://help.trustpilot.com/s/contact-us and provide details about the specific reviews and the issue?

We'll look into it right away.

-Rose, The Trustpilot Team

Hi Zac,

We are always the first to acknowledge a genuine mistake if one has been made. However, in this case, we can confirm that there were no errors on our part.

Reposting the same review multiple times will not help to resolve this matter. As we clearly stated in our previous response, we have not received any valid Change of Tenancy) details from your end. You mentioned that the COT was completed internally in February 2025—please provide a single piece of evidence confirming that the COT was processed. If the COT had been completed, your details would no longer appear on the account. Yet, your information is still present in our system, and we have not received any updated or accurate details from you.
We have checked all relevant email inboxes, including those for COT, customer service, and complaints, and we can confirm that no valid COT information has been received from your side. If you genuinely wish to resolve this matter, we strongly encourage you to submit your documents through the Energy Ombudsman, as previously advised. Once we receive the necessary documentation through that official channel, we will be able to process the COT and close the case. We respect our customers' concerns, but posting false or misleading reviews will not help move this issue forward.

If you would like to discuss the matter further, you are welcome to reach out directly. However, at this stage, we have nothing further to add until we receive the required details from your end.

Regards,
Feedback Team
PE Solutions

Hi Zac,

We’re genuinely sorry to hear about your experience, and thank you for taking the time to share your thoughts.

At Haysto, we pride ourselves on our rigorous due diligence and the integrity of our service. Our team is dedicated to offering realistic, responsible, and legally compliant mortgage advice, ensuring every step of our process upholds these principles.

In rare cases, we uncover factors that prevent us from proceeding further with an application. While our aim is always to be as transparent as possible, there are situations where we’re legally and professionally unable to disclose specific details about some cases and decisions, which we understand can be quite frustrating.

We apologise for any inconvenience this has caused. If you'd like to discuss your experience further, please feel free to reach out. However, please be aware we won't be able to discuss specific reasons for not proceeding.

Thanks,
Team Haysto

Hi Zac,

We are always the first to acknowledge a genuine mistake if one has been made. However, in this case, we can confirm that there were no errors on our part.

Reposting the same review multiple times will not help to resolve this matter. As we clearly stated in our previous response, we have not received any valid Change of Tenancy) details from your end. You mentioned that the COT was completed internally in February 2025—please provide a single piece of evidence confirming that the COT was processed. If the COT had been completed, your details would no longer appear on the account. Yet, your information is still present in our system, and we have not received any updated or accurate details from you.
We have checked all relevant email inboxes, including those for COT, customer service, and complaints, and we can confirm that no valid COT information has been received from your side. If you genuinely wish to resolve this matter, we strongly encourage you to submit your documents through the Energy Ombudsman, as previously advised. Once we receive the necessary documentation through that official channel, we will be able to process the COT and close the case. We respect our customers' concerns, but posting false or misleading reviews will not help move this issue forward.

If you would like to discuss the matter further, you are welcome to reach out directly. However, at this stage, we have nothing further to add until we receive the required details from your end.

Regards,
Feedback Team
PE Solutions

Hi Zac,

Following up on your below comments, we’d like to inform you that your complaint has already been registered under reference ID EG057076-25. As per your account history, we have not received any change of tenancy (COT) information from your side. We have now requested the Energy Ombudsman to provide all the necessary documentation required to perform the COT. Please note that since you’ve already raised the case with the Energy Ombudsman, they will make an independent and fair decision. However, we still request you to provide the COT details as soon as possible so we can process them and help bring the matter to a close.

If you have any further concerns outside of the COT issue, feel free to contact us at complaints@pe.solutions and we will ensure your concerns are addressed promptly.

Regards
Feedback Team
PE Solutions

Hi Zac,

Following up on below comments, we’d like to inform you that your complaint has already been registered under reference ID EG057076-25. As per your account history, we have not received any change of tenancy (COT) information from your side. We have now requested the Energy Ombudsman to provide all the necessary documentation required to perform the COT. Please note that since you’ve already raised the case with the Energy Ombudsman, they will make an independent and fair decision. However, we still request you to provide the COT details as soon as possible so we can process them and help bring the matter to a close.

If you have any further concerns outside of the COT issue, feel free to contact us at complaints@pe.solutions and we will ensure your concerns are addressed promptly.

Regards
Feedback Team
PE Solutions

Hi,

We apologize for the negative experience you had with us. We are not able to trace your account with the name provided in the Trustpilot review. Kindly email us your account ID, along with a screenshot or the link to the review, at complaints@pe.solutions and we will address your concern.

Regards,
Feedback Team
PE Solutions

Nice review - thanks Zac!
We hope your item is serving you well, and we look forward to welcoming you back.

We note your position
Kind Regards

Hi Zac.
We’re deeply sorry that you’re unable to get a mortgage. If you’d like to speak to us in more detail or need any additional support, please use the link here - https://www.tsb.co.uk/help-and-support/ Thanks. Courtney

Thank you so much for your kind words! We are motivated to make this even better. Also, could you kindly share this with your friends and family? Have a wonderful day.

Hi Zac, we're not sure we understand what you mean here. We've requested some more information from you so that we can investigate. Many thanks, L&C

I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you. ​

https://www.privilege.com/complaints

We note your position
Kind Regards

Dear Reviewer,

Thank you for your feedback. We have noticed that you have left six reviews, but unfortunately, we have not yet received any emails or further information regarding your claims. To resolve this matter, we kindly request that you contact us via email at **sales@eco4uservices.co.uk**.

Please note, we cannot claim for any work that has not been installed, but first, we need to determine who you are and what you applied for to address your concerns properly.

Additionally, we must point out that without proof, such statements could be considered acts of defamation. We hope to resolve this promptly and professionally once we receive further details from you.

Kind regards,
The Eco4u Energy Services Team

Mr Ali
We are aware that you have a number of reviews under different names. We are aware that you are not happy with the legal fees charged. All charges are in accordance with the no win no fee agreement entered into upon commencement of your claim and we have previously advised you regarding this.
Leanne Rowley
Client Care Partner

Thank you for taking the time to leave your review. We look forward to assisting you in the future.

Hi, thank you for sharing your positive review. Catherine

Mr Ali
We are aware that you have a number of reviews under different names. We are aware that you are not happy with the legal fees charged. All charges are in accordance with the no win no fee agreement entered into upon commencement of your claim and we have previously advised you regarding this.
Leanne Rowley
Client Care Partner