Door Superstore Reviews 4,682

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the easy-to-navigate website and straightforward ordering process. People highlight the speed of delivery and the helpfulness of the staff. Consumers are also pleased with the quality of the doors, noting their good construction and smooth finish. Many reviewers specifically mentioned the delivery driver being courteous, friendly, and helpful. However, some consumers reported issues with the delivery service, such as delays and lack of communication. A few people also mentioned receiving damaged products, with the damage potentially occurring during transit. Some reviewers expressed dissatisfaction with the customer service, particularly regarding the difficulty in getting through to them by phone.

Based on these reviews

Rated 4 out of 5 stars
Verified

I found there to be a good selection of doors available at competitive prices and with simple ordering process. Slight mix up with delivery dates when one item was stated as long lead times but then c... See more

Company replied

Rated 4 out of 5 stars

Purchased a bathroom window. Looks OK, but it wasn't very clear if the height dimension included the thickness of the sill. I assumed it didn't but it actually does. I had to adjust the brickwork t... See more

Company replied

Rated 4 out of 5 stars
Verified

The door is really good quality, very pleased with it. Delivery was a little late but the customer service when dealing with the delay was very good. Would buy from Door Superstore again.

Rated 4 out of 5 stars

This was the second time I've ordered from this company. Doors are good quality and well priced. Communication is ok from them, but between the company and delivery firm there seems to be none. Came... See more

Company replied

Rated 5 out of 5 stars
Verified

Used this company previously. Always easy to call them to discuss your purchase to make sure its what you want. They are always very helpful and professional.

Rated 5 out of 5 stars
Verified

Managed to source a Stormguard product not available through retail sources (door seal for a larger than normal door). Easy to contact by phone - a rare quality these days. All fitted and keeping ou... See more

Rated 5 out of 5 stars
Verified

The door came to me with damaged edges, under the hood packaging, I informed them immediately about it and They told me I could keep the door and they gave me a decent discount too! I have since re... See more

Rated 2 out of 5 stars
Verified

Nobody can actually tell us when doors are being delivered as its all bought and delivered by 3rd party companies Also our doors were damaged and after nearly 10days of complaint atill asking questi... See more

Rated 3 out of 5 stars
Verified

Mixed feelings for me, I ordered 8 doors, which arrived on a flat pallet, perfectly wrapped and transported, no complaints. I then needed another single door, this arrived on a carrier truck dumped on... See more

Rated 2 out of 5 stars
Verified

Ok - the reason I've given 2 stars is the delivery costs were absolutely exorbitant. Basically each item (2 doors and some hinges and handles) were charged separate delivery charges (which I missed) s... See more

Rated 5 out of 5 stars

I have made numerous email enquiries over the past few months about some doors we were interested in purchasing. Every person replying to these emails was polite, helpful, professional & gave me clea... See more

Rated 2 out of 5 stars
Verified

I am sorry to say the door was damaged and because I wasn't there to check it and also I never signed for it .I thought the door was of poor standard and only stapled together also you can't fit a rim... See more

Company replied

Rated 5 out of 5 stars
Verified

Very efficient, on the whole easy to work out what we needed and delivered as expected. Stormguard appear to work well so that's all good.

Rated 2 out of 5 stars

Disappointing! Ordered a door that stated 7/10 day delivery…. Called them 7 days after ordering as I hadn’t heard anything, was told there was a delay due to something going on in the company, now had... See more

Rated 5 out of 5 stars
Redirected

Absolutely exceptional. Prices are fantastic. Delivery was within 48 hours. The doors are stunning. My builder who put them up today said how lovely they are. I opted for pre-finished oak (fire doors)... See more

Company replied

Rated 5 out of 5 stars
Verified

Had a great experience ordering and receiving two Oak doors required for our local football club. Easy to order followed by a call to confirm delivery which worked around my availability. Doors are gr... See more

Company replied

Rated 5 out of 5 stars

This was the only option to get two internal panelled doors in the style I needed as the likes of Howdens had discontinued this line. And finding a 3ft internal door which wasn't a fire blank was ne... See more

Company replied

Rated 5 out of 5 stars
Verified

From the start, the delivery driver was very helpful courteous and friendly,the door I received surpassed my expectations, it is of very good quality, sound construction and very smooth finish unlike... See more

Company replied

Rated 5 out of 5 stars
Verified

You had the doors I needed in stock, the company that manufacture them is in receivership and I might not be able to get them in the future ( final two doors to finish the house). They were delivered... See more

Rated 5 out of 5 stars
Verified

Doors are great & the handles are beautiful, very pleased. Fast, prompt delivery & kept informed.

Rated 3 out of 5 stars
Verified

The glazed panel door was fine on delivery, but after one of the panels shattered, we were informed that it is extremely difficult (if not impossible) to replace a single pane of glass without signifi... See more

Rated 5 out of 5 stars
Verified

Beautiful doors & handles. Came very well packed on a pallet. We had a problem with the door kits, but soon sorted. Excellent customer service. Would highly recommend.

Rated 5 out of 5 stars
Verified

Easy to order and kept informed of delivery time and date. Delivery man carried doors to our house by himself Doors haven't been fitted yet as we need to trim quite a bit off them but they look nice a... See more

Company replied

Rated 3 out of 5 stars
Verified

Door arrived when opened a couple of days later found it was damaged think this happened in transit. Hope it can be disqised to much hassle to return,other doors ordered in past just fine.

Rated 5 out of 5 stars

At first I was skeptical as it’s a first time hearing about them but purchased a door and from then, they are always in touch with you. Delivery was delayed but they instantly got in touch with me and... See more

Company replied

Rated 5 out of 5 stars
Verified

This was the only company I could find which could supply us with a reasonabl priced 21" wide internal door. The delivery was tracked, arrived undamaged and our instructions followed. The door fits... See more

Company replied

Rated 5 out of 5 stars
Verified

Great quality doors at very reasonable prices. Delivery was excellent driver carried the doors down to our garage for us as they are very heavy. Our fitter couldn't believe yhe quality for the price w... See more

Company replied

Rated 5 out of 5 stars
Verified

When I contacted Door Superstore my order through Wickes had been lost, so was feeling pretty desperate. We needed the doors the following day due to arrangements being made with a contractor. Door S... See more

Rated 3 out of 5 stars
Verified

The order process was very easy and the door itself is lovely. However, I was very unhappy with the delivery service. Initially it was a 7am to 7pm delivery slot. I called your couriers on the day to... See more

Rated 2 out of 5 stars
Verified

Build quality below par. Could see daylight through various parts of the door. As this was an exterior hardwood door in this was not great. Customer was not very happy. Also the picture on the websit... See more

Company replied

Rated 2 out of 5 stars

Ordered a door on the 4/4/25 and I am still awaiting delivery. Phoned twice now, the first time to be told that the supplier will call with a date and the second to say there has been an issue which h... See more

Company replied

Rated 5 out of 5 stars
Verified

This was my first time using Door Superstore, and I’ll definitely be returning and recommending them to colleagues and friends. The entire process—from ordering to delivery—was smooth and hassle-free.... See more

Rated 5 out of 5 stars
Verified

It was easy to select and buy the right door that I wanted while payment process was straightforward. I received a call to arrange the delivery date and then the door arrived as agreed on the day, hel... See more

Rated 5 out of 5 stars
Verified

Good choice, good prices. Very helpful on the phone too. Delivery a bit pricey , especially for the door linings, but large items so I guess it's what it is. Still cheaper than local trade outlets. So... See more

Rated 5 out of 5 stars
Verified

It was a very easy experience I looked for the new doors,ordered and paid for them. Door superstore took care of the rest,the doors arrived on time and as promised, and the delivery driver was excell... See more

Rated 5 out of 5 stars
Verified

The website was clear and easy to use, the price was as expected but mainly the delivery was on the day it shouldhavwbeen and an jour early. Having waited a week for b&q to deliver a damaged door and... See more

Company replied

Rated 5 out of 5 stars
Verified

Web site easy to navigate and place order, confirmation of order quickly given. Order dispatched and delivered very quickly. over all an excellent service. My only crticisum is of the footer to the e-... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, didn’t feel rushed when checking over the products, and was really pleased with the price/deal we got as they were cheaper than any other retailer.

Company replied

Rated 5 out of 5 stars
Verified

Really good selection of doors at a great price, delivery was much cheaper than the other stores and the delivery driver carried it into my house. The quality of the door was brilliant

Rated 5 out of 5 stars
Verified

Great product - a brass replacement barrel lock - very easy to fit in the old escutcheon plate on our front door. Delivered promptly.

Rated 5 out of 5 stars
Verified

Quick delivery and excellent quality. I was worried about ordering a door online but very pleased

Rated 5 out of 5 stars
Verified

Everything went smoothly and delivery time from order was quick.

Rated 4 out of 5 stars

Absolutely nothing wrong with the doors. However the delivery driver was supposed to text me of the date of his arrival. This did not happen. I had arranged to take the day off work or to leave th... See more

Rated 2 out of 5 stars

Placed order on line and paid in full. Following week, received an e-mail to say put of stock. Another week went by, delivery received, but was the wrong product! Contacted them and sent photo of the... See more

Rated 2 out of 5 stars
Redirected

The delivery arrived in 2 separate consignments. When I realised that a box of handles locks and hinges had been left, I became concerned that I received an email saying my order had been delivered. I... See more

Rated 5 out of 5 stars

Purely through my own incompentance, FedEx were unable to deliver and returned the goods to the warehouse. Within 24 hours Julia at Door Superstore had them back on the wagon with more detailed de... See more

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Company details

  1. Door Shop
  2. Door Supplier
  3. Door Warehouse
  4. Garage Door Supplier
  5. Interior Door

About Door Superstore

Written by the company

Door Superstore is a specialist online supplier of over 6000 doors and door hardware to match. With the best brands at great prices and unrivalled customer service, Door Superstore is the obvious choice.

Door Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.

Roofing Superstore

Insulation Superstore

Tile Superstore

Drainage Superstore

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Total Tiles

CMO Trade

More about Door Superstore

Written by the company

Everything you need in one place
From the door itself down to the hinges and screws needed to secure it, Door Superstore truly is a one-stop shop as we have everything you need. Choose from top name brands on essentials like fire-rated hinges and have your pick of the best available on door knockers, numbers and other hardware items.
Ideas and inspiration
For the discerning homeowner looking for inspiration on what they could do we can inspire some new ideas for you to get your doors looking exactly how you want them. Perhaps an upgrade from a standard flush internal door to a pocket door that slides open will be the space-saving feature you’ve been looking for? Contact us on 01752 422 501, email us on support@doorsuperstore.co.uk, or use our live chat on our website! For help with deciding what you need, for help completing an order, or for a comprehensive quote, we'll be happy to help.

Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
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2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week


Rated 2 out of 5 stars
Verified

Very high delivery costs

Ok - the reason I've given 2 stars is the delivery costs were absolutely exorbitant. Basically each item (2 doors and some hinges and handles) were charged separate delivery charges (which I missed) so on a £360 order I was charged and additional £95 in delivery charges which was then charged VAT so came to £108 or so! I live 60 miles south of London so not exactly Maldives. Quality all good though.

August 27, 2025
Rated 2 out of 5 stars
Redirected

No customer support

The delivery arrived in 2 separate consignments. When I realised that a box of handles locks and hinges had been left, I became concerned that I received an email saying my order had been delivered. I contacted the courier to say that 2 doors were still missing. I believed that the courier had made the mistake of not reading the consignment correctly, they returned hours later with the doors. However that was not the end of it. On opening the box of accessories I was aware that a door lock was missing from the order. I have tried to contact door superstore on several occasions, but they do not answer the telephone. I was in a queue for 10-20 minutes more than once. So I left a message on the email / contact us section. They say they will contact you in this section, but days later I still haven’t been contacted.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

You had the doors I needed.

You had the doors I needed in stock, the company that manufacture them is in receivership and I might not be able to get them in the future ( final two doors to finish the house). They were delivered promptly and the delivery men were great, checked the doors and they were spot on. Thank you and the delivery company.

August 18, 2025
Rated 2 out of 5 stars
Verified

Damaged doors taking so long to reply

Nobody can actually tell us when doors are being delivered as its all bought and delivered by 3rd party companies
Also our doors were damaged and after nearly 10days of complaint atill asking questions when all is on delivery note and email sent.
Very very poor customer service.

August 10, 2025
Rated 3 out of 5 stars
Verified

Pre finished oak doors in transit.

Mixed feelings for me, I ordered 8 doors, which arrived on a flat pallet, perfectly wrapped and transported, no complaints. I then needed another single door, this arrived on a carrier truck dumped on a pile of random parcels and other stuff in the back, not packed flat, not stacked at all, I dread to think what I'll find when I unwrap it from it's cardboard on site. Doors should be marked and treated as flat/ upright only in transit to avoid warping/damage.

August 16, 2025
Rated 1 out of 5 stars

Lies, Lies....and no doors in the end.

Disappointing Experience – Poor Communication and Failed Deliveries

I placed an order for doors on 13th July, advertised as in stock. A delivery was arranged for 16th July, but nothing arrived. When I followed up the next day, I was told the doors were not actually in stock when they attempted to dispatch them. I was reassured they had landed in the UK and would be with me shortly.

A new delivery was scheduled for 7th August — again, nothing turned up. When I called, I was told they were out of stock with no confirmed restock date. At this point, I asked for a refund.

Initially, the refund was refused based on the stated 22–24 day lead time in their terms and conditions. However, I pushed back due to the breakdown in trust and repeated inconvenience. They eventually agreed to process a refund if their supplier confirmed cancellation — again shifting the issue onto the supplier rather than taking ownership as the retailer.

As of writing this, the refund hasn’t been confirmed, though they’ve said I’ll receive an email. I’ve given them 24 hours before escalating to Trading Standards.

While the staff are polite and friendly on the phone, don’t let that mask what has been, in my opinion, unacceptable business practice. They lean heavily on the lead-time clause in the T&Cs, but in the end, trust is everything when buying online from companies you don’t know.

Sadly, my experience suggests serious issues with their order handling and communication — and I would advise others to proceed with caution or avoid.

August 7, 2025
Unprompted review
Door Superstore logo

Reply from Door Superstore

Good Afternoon,

Thank you for taking the time to leave a review.

I do apologise about the issues you have faced with your order. As we are a dropship supplier and a lot of our items do get delivered directly from the manufacturer to our customers, we do rely on them having stock to deliver.
We have access to live stock feeds however from time to time unfortunately there are stock discrepancies and in this case your order was affected by this issue.

I can see you have since been fully refunded for you order and please can I reassure you our team would never refuse to refund you, we would only try to offer an alternative as an option before then refunding.

I hope this has now been fully resolved for you.

Kind Regards

Samantha

Rated 1 out of 5 stars
Redirected

Advertise nationwide but don't deliver to islands

Made an order online, went through as normal, but because I live on IOW they won't deliver. This wouldn't have been a problem had they made it plain on their website that they only deliver to UK mainland, but they advertise nationwide delivery. Now it'll likely take a couple weeks if not more to receive a refund. Not happy as the size of door and style was hard to find and not available off the shelf for an external wooden door.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID!!!!!>>>brilliant…

AVOID AVOID AVOID!!!!!>>>brilliant website to draw you in. ordered 2 matching glass doors, waited 2 months, no delivery, kept calling, loads of broken promises, the first door arrived 3 months later, had to chase second door only to find out of stock. all this after 5 months.
AVOID THIS FIRM AS THEY ARE THE WORST DOOR SUPPLIER EVER........

July 13, 2025
Unprompted review
Door Superstore logo

Reply from Door Superstore

Good Evening,

Thank you for taking the time to leave a review.

I am really sorry you have had such problems with your order. Unfortunately as you have not left any order details I am unable to locate your order to ensure everything possible was done for you or to explain what's happened.

I do hope however everything has been resolved for you.

Kind Regards

Samantha

Rated 1 out of 5 stars
Verified

Waste of time

Waste of time. order was delayed and delayed. had to cancel

June 18, 2025
Door Superstore logo

Reply from Door Superstore

Good Evening,

Thank you for taking the time to leave a review.

I do apologise that your order was so delayed. Unfortunately due to the company being bought out by Lords Group PLC this has caused delays with customer orders whilst we go through the transition of this.

I can see your order has been refunded and I am really sorry this impacted your order.

Kind Regards

Samantha

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