stuart henderson

A totally professional and friendly service. Everything was straight forward and easy. I would recommend without hesitation.

The delivery arrived in 2 separate consignments. When I realised that a box of handles locks and hinges had been left, I became concerned that I received an email saying my order had been delivered. I contacted the courier to say that 2 doors were still missing. I believed that the courier had made the mistake of not reading the consignment correctly, they returned hours later with the doors. However that was not the end of it. On opening the box of accessories I was aware that a door lock was missing from the order. I have tried to contact door superstore on several occasions, but they do not answer the telephone. I was in a queue for 10-20 minutes more than once. So I left a message on the email / contact us section. They say they will contact you in this section, but days later I still haven’t been contacted.

I have been trying to cancel a renewal for two days now. On the line for 20 to 25 minutes each time, listening to how my call is important to them. However still not got any further forward. When I do manage to get through I will cancel all policies