Buildworld Reviews 533

I have bought a door from buildworld before and I am very happy with both the quality and service, I can't fault this company and would definitely recommend them

Excellent quality doors at brilliant prices. They were around 2 thirds cheaper than our local maxwell. Good communication from supplier

Responded very quickly to my query (Monsoor)

Good product at the right price and delivered when it was supposed to be

Made easy online order will be used again

House was undergoing extensive renovation, knew I wanted all internal doors replacing but hadn't decided on what. Buildworld had a special order purchase at an unbeatable price, I liked what I saw & decided to order. Process including returns etc was fully explained then order processed. Everything from selection to delivery was excellent, communication great throughout.. The delivery man carried each door into the room of my choice. Doors were not fitted 'till months later but look fab. I am so happy with them. Thoroughly recommend this site

Avoid this company!!
We needed to buy a door for our new bathroom, we used build world due to the product we wanted being in stock and 2-3 day delivery being offered.
First red flag was no order confirmation, our first contact was an email outlining the 40% restocking charge if the product wasn’t suitable. 3 days later I contacted the company, was greeted by a very uninterested customer service advisor. I discussed my order, only to be told that I will hear from the manufacturer next week to discuss delivery which would mean actually being delivered within 12-14 days, I mentioned that the website is still offering the product as in stock and delivery with-in 2-3 days, they were not interested, I asked to speak to someone who might be interested only to be told no one would be! That I would need to email my complaint.
I’ve emailed and shockingly I’ve heard nothing. This company is dishonest and offer the worst customer service I’ve experienced in a long time.

ordering and deliver went smoothly. The product was excellant and the cost very comptitive. Will be ordering again in the future.

Good price . Quick delivery

Avoid, ordered 4 doors, 3 were out of stock.

They said they tried to deliver the other door but they didnt and wanted £45 redelivery charge, When i tried to cancel they said there would be a 40% restocking charge.

Awful customer service

Great choice of products and fast delivery,

Ordered 3 interior oak doors and they were delivered promptly straight from the manufacturer, Excellent service!

They make it really hard to return something. 40% restocking fee + it needs to be returned with palletised delivery to avoid damaging it means barely getting any money back. I wouldn’t suggest to buy from them at all

What an absolute joke
The website clearly advertises 10-year guarantees also free fast delivery if we spend over £500 you spend on £500 and you still get charged it's only on one item in the actual website It is an absolute joke and fake advertising

Great choice of doors and excellent support from customer services, Mansoor was always very professional and quick to respond 😊

Absolutely worst customer services. Purchased doors showing in stock and wasn’t, cancelled the order after many back and forth messages asking to send other doors and refund out of stock door. Still waiting for my money back, will contact Citizens Advise if money isn’t back in my account Friday morning

Misleading delivery time information on the website, difficult to get hold of the support team over the phone, it was first time ever I ordered from a company with 2 star review on google and I regret it, no idea if I will ever get the doors and when it will be. Have been waiting two weeks now, they don't know when it will be delivered, had to cancel builder, it suppose to be 3-5 days.

I rang monday to cancel an order ,received an email saying they would pass the cancellation over to be processed for refund ,rang thursday and they still havmt begun to start the process of the refund ,wish I had read some of the reviews before I chose this company

I had trouble ordering online so had to phone. Staff were friendly, helpful and professional.
The item was delivered quickly, well packaged and very good quality.