Online Door Store Reviews 560

TrustScore 4 out of 5

3.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices and the high quality of the doors, noting they are well-packaged and often meet expectations described on the website. Consumers also highlight the helpfulness and friendliness of the customer service team, particularly praising the clear communication throughout the purchase process. People found the staff knowledgeable and willing to assist with their needs and budgets. However, some consumers reported issues with delivery times, with some delays and a lack of updates causing frustration. A few reviewers mentioned that specified delivery dates were not met, and email responses were sometimes slow. Despite these delivery concerns, many customers were ultimately satisfied with the service and the quality of the doors, and would recommend the company.

Based on these reviews

Rated 4 out of 5 stars
Verified

Delay in delivery due to non availability. Was advised when doors would come. Further delay when something broke down but doors came following day and delivered to my garage as requested. I wasn’t inc... See more

Company replied

Rated 4 out of 5 stars

lock and handles delivered quickly and door followed. Was a bit worried that said would need to return within 24 hours if not right, as unable to open door packaging until handyman arrived to install... See more

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Rated 4 out of 5 stars
Verified

Easy ordering from website. Delivery took 8 working days, not the 3-5 advertised on the website. The door itself is very smart though the primer is very smooth which makes applying a top coat difficul... See more

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Rated 4 out of 5 stars
Verified

If you could give 4.5 stars I would my only reason making down slightly is I specified a delivery date which could not be met which caused me an issue overall great service and yea I would recommend!... See more

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Rated 5 out of 5 stars

Found the oak cottage doors that I was searching for at onlinedoorstore.co.uk and I have to say that I've been really happy overall. So much so that I have gone back to purchase all the ironmongery I... See more

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Rated 3 out of 5 stars

Doors are fine for the price, but delivery was a week late without any real updates when requested. And then on the day of delivery, after making myself available 7am - 7pm as requested - it got moved... See more

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Rated 3 out of 5 stars

I have ordered the doors from them , because offer what I was looking for . There was issue with delivery time , I have called and fortunately was much longer waiting time , however I was not in rush... See more

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Rated 3 out of 5 stars
Verified

Received text when door due to be delivered. Door delivered within its timeframe. Friendly delivery driver. Door looks fine. However it would help if they could reply to emails as to when the door wa... See more

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Rated 5 out of 5 stars

We have used the Deanta Rochester door before on quality developments and our clients are always delighted with them. The delivery is always quick and once hung, painted with door furniture applied... See more

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Rated 5 out of 5 stars

Great experience from order to delivery. Door was competitively priced and delivered promptly, considering I only ordered 1 door. Door arrived well protected and on examination found no damage. Exce... See more

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Rated 2 out of 5 stars
Verified

The product on website wasn't clear it didn't go with the door I ordered and when I wanted to send it back I have to pay a restocking fee and the problem I'd nit resolved as they haven't come back to... See more

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Rated 2 out of 5 stars
Verified

Terrible service from the company. Ordered 7 doors and paid for express delivery but took 3 days to receive them because they didn't give the order to "LPD", who make and send out the doors, for o... See more

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Rated 3 out of 5 stars

The door experience was great. Came on time, good product. Getting hounded through a third party for months thereon for an online review was unnecessary and frustrating. Here is your review, please le... See more

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Rated 5 out of 5 stars

What I was pleased about was to have great communication throughout the process, this made choosing the right doors so much more easier. I highly recommend this business as my expectations were exceed... See more

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Rated 5 out of 5 stars

Needed to upgrade some existing to fire doors during loft conversion. Even with delivery charge this was better then the price I could get locally. Doors good quality and came well packaged, will use... See more

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Rated 5 out of 5 stars

Had a Great price for 2 fire Doors. Well packaged good quality. They came in 10days. Notice some reviewers unhappy about delivery time, so order in good time to avoid possible frustration.

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Rated 5 out of 5 stars

I had a few queries regarding one of the doors Online Door Store were offering for sale. I used the online chat and couldn't have asked for better service. I dealt with Adnan who answered the querie... See more

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Rated 5 out of 5 stars

Great quality door with correct measurements. Timely delivered with good packaging. All my family and friends loved it. Excellent product, highly recommend!

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Rated 3 out of 5 stars
Verified

Ordered on 3rd December arrived 2nd week of January after being told it would arrive before Christmas ..honestly thought I'd been scammed after not getting reply to my emails..I could of gone som... See more

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Rated 5 out of 5 stars

Excellent quality, oak fire door in Georgian style. Nice and heavy. Just what I was looking for to suit my period property. Service was helpful and door arrived quickly.

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Rated 5 out of 5 stars

Provided further details over the telephone to compliment the information available on the website. The door is of very good quality and, as it was already undercoated, very easy to paint.

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Rated 5 out of 5 stars

I ordered a beautiful wooden door. The delivery was very smooth, quick and the door arrived on time. The customer service was reliable and nice as I had to call them to check the availability of the d... See more

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Rated 5 out of 5 stars

order went nice and smooth, delivered quickly as advertised, after care spot on; would definitely recommend to friends and family

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Rated 5 out of 5 stars

Great company! Very knowledgeable staff that know what they're talking about! Would highly recommend!

Company replied

Rated 2 out of 5 stars
Verified

When my doors arrived, I checked one but then the driver brought the second one in and I didn’t look at it. My mistake it was almost snapped into they were pretty good at replacing it but the second o... See more

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Rated 5 out of 5 stars

Super fast and efficient service. Great customer service from start to finish and the doors were even placed in my house where needed which was a massive help. Would definitely recommend them

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Rated 5 out of 5 stars

We ordered a glazed walnut veneered door and a solid walnut veneered door. The doors are very solid and sturdy and finished to a high quality. Customer services answered our email queries very quickly... See more

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Rated 5 out of 5 stars

Excellent service all round. I ordered two oak panels doors which arrived promptly and in perfect condition. Exactly what I wanted.

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Rated 5 out of 5 stars
Verified

We had a few questions regarding the door we ordered that was sorted out very quickly Delivery was excellent and the driver was helpful we will be using online door store again in the future

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Rated 5 out of 5 stars

Thank you again for your time and effort in helping me purchase a new door, not only to you help with my needs but helped me to stick within my budget but still be happy with my purchase. Highly recom... See more

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Rated 5 out of 5 stars

The 5 oak veneer doors I ordered turned up packaging was perfect no damage at all. Definitely be using them for all my doors for customers. Highly recommended.

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Rated 5 out of 5 stars

Great experience buying 1930’s style oak veneer door. Odering was easy, quality was great and they accommodated the delivery date that we requested. Wouldn’t hesitate to use Online Door store again.

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Rated 5 out of 5 stars
Verified

Good company, customer service is friendly and quality doors delivered. Part of the delivery was late by a couple of days but it didn’t delay our project. Overall, I am happy and would buy again... See more

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Rated 5 out of 5 stars

Renovation which we used these slim doors for a internal porch. Easy to fit, fast delivery. Will use Online doors store again for sure !

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Rated 5 out of 5 stars

Love the variety of products, fair prices, quick dispatch and delivery. The products I have ordered so far it meets my expectations and was as described on the website.

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Rated 5 out of 5 stars

Amazing service and best Quality doors at great value for money prices. You will not be disappointed. 5 star recommended 👍😀

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Rated 5 out of 5 stars

Great choice of doors - the one I received was quality. Delivery was prompt and efficient. Highly recommended, will use this company again.

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Rated 5 out of 5 stars

We needed a new door in a hurry and the Online Door Store did not disappoint. They had a huge range, were good on price and importantly, were able to deliver the next day.

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Rated 5 out of 5 stars

The excellent doors were very well priced and made the Online Door Store a great place to shop. They were delivered about a week after ordering and I am very pleased with the quality of my oak doors.... See more

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Rated 5 out of 5 stars

we are a building company called Craymanor and have used Online Door Store a few times and always been a pleasure to deal with.

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Rated 5 out of 5 stars

Doors are high quality, exactly what we wanted. We have now placed another order with Online Door Store. Very happy

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Rated 5 out of 5 stars

Quick delivery, well packaged , great quality - two more people are now looking at the doors for their houses

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Rated 5 out of 5 stars

We had a great service we ordered three doors. We were very happy they delivered exactly the place we asked for and on time I will definitely recommend this company.

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Rated 5 out of 5 stars

I ordered 4 panel door interior door which arrived within 1 week and also arrived in perfect pre-finished condition with no scuffs, dents or scratches. Ordering was easy and the prices are very good a... See more

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Rated 5 out of 5 stars

The customer services were really helpful in advising on which doors I needed. Turns out I can use a mix of fire doors and standard. Saved me money Good service

Company replied

Rated 5 out of 5 stars

Good communication, door was far much better than expect. Definitely use again

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Rated 5 out of 5 stars

Fantastic company to deal with very friendly staff great advice given. They knew exactly what I wanted and helped with all our needs. Great customer service highly recommended company definitely wil... See more

Company replied

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Company details

  1. Door Supplier
  2. Door Shop
  3. Door Warehouse
  4. Garage Door Supplier
  5. Interior Door

Written by the company

Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.


Contact info

3.9

Great

TrustScore 4 out of 5

560 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Great produce, competitively priced

Great experience from order to delivery. Door was competitively priced and delivered promptly, considering I only ordered 1 door.
Door arrived well protected and on examination found no damage.
Excellent company, would definitely use again

July 24, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Michael,

We're delighted to hear that you experienced a great journey from the moment you ordered to the prompt delivery of your door. . We appreciate your kind words calling us an 'Excellent company' and we definitely look forward to having you use us again!

Best wishes,
Online Door Store

Rated 5 out of 5 stars

Would 100% recommend onlinedoorstore.co.uk

Found the oak cottage doors that I was searching for at onlinedoorstore.co.uk and I have to say that I've been really happy overall. So much so that I have gone back to purchase all the ironmongery I needed... then I've even purchased another door! They kept me updated with my order progress/delivery etc and the doors are perfect. Would absolutely use again and recommend.

July 3, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Lesley,

Thank you for your review! We're so pleased that you found our oak cottage doors perfect for your needs.

We look forward to serving you again!

Best wishes,
Online Door Store

Rated 4 out of 5 stars

Doors for everyone

Good collection online

August 31, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Rahul,

Thank you for good review!

Best wishes,
Online Door Store

Rated 5 out of 5 stars

High Rated

Good communication, door was far much better than expect. Definitely use again

July 5, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Coleen,

We truly appreciate your positive feedback!

It's fantastic to know that our communication met your needs and that the quality of your new door exceeded your expectations. Thank you for choosing us, and we'll be here when you're ready for your next project!

Best wishes,
Online Door Store

Rated 5 out of 5 stars

smooth experience

order went nice and smooth, delivered quickly as advertised, after care spot on; would definitely recommend to friends and family

July 3, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Erika,
Thank you so much for taking the time to share your feedback!

We're happy everything was smooth and quick, and we appreciate you trusting us enough to recommend us to friends and family.

Best Wishes,
Online Door Store

Rated 5 out of 5 stars

Great doors very pleased

Great doors very pleased

June 2, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Amarjit,

Thank you for your review.
We are happy that you were pleased with your new doors.

Best wishes,
Online Door Store

Rated 5 out of 5 stars

Top services!

Great company! Very knowledgeable staff that know what they're talking about! Would highly recommend!

September 26, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Mr Renton,

Thank you for your review.
We are very happy you were pleased with our customer service.
We hope to hear from you again soon.
Kind regards
Online Door Store

Rated 5 out of 5 stars

Ahmed was very professional and…

Ahmed was very professional and efficient

August 6, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Mr Song,

Thank you for your review.
We are very happy you were pleased with our customer service.
We hope to hear from you again soon.
Kind regards
Online Door Store

Rated 5 out of 5 stars

Great service & a fantastic product 👍

July 1, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Mr Foster,

Thank you for your review.
We are very happy you were pleased with our customer service and your new doors.
We hope to hear from you again soon.
Kind regards
Online Door Store

Rated 1 out of 5 stars

Terrible company

We brought a set of doors on July 23rd but was not the doors advertised and I cancelled the order the next day and phoned and had an email to confirm it was cancelled .
A refund has still not arrived and the door we cancelled also arrived, had nothing but excuses from the company and will be taking them to a small claims court soon .
Avoid this company as they are not to be trusted.

July 23, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Kevin,

We are truly sorry to read about your experience.

We also sincerely apologize that the doors were still delivered to you, despite the cancellation. This indicates a breakdown in communication with our supplier and we will check this with our supplier.

To fully investigate your case and ensure your refund is processed as a matter of urgency, could you please provide us with your order number?

Best wishes,
Online Door Store

Rated 5 out of 5 stars

Provided further details over the…

Provided further details over the telephone to compliment the information available on the website. The door is of very good quality and, as it was already undercoated, very easy to paint.

June 6, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Malcolm,

Thank you for the great review!
We're so pleased you're happy with the help you received and the quality of your new door. It's wonderful to know that the pre-undercoated finish made the painting process easy for you.

Best wishes,
Online Door Store

Rated 1 out of 5 stars

Don't trust them!

This company is the middle man, and their service is awful. The delivery is very expensive, also to return the product is even more expensive and additional 20% of the product value. The door we bought was £188 plus £44delivery, plus £48return, plus 20% of the price. We are still waiting for our refund!

July 7, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Natasha,

We sincerely apologize for the issues you've experienced. We want to assure you that we are committed to resolving this for you.

We understand your concerns about the return fees. To clarify, the restocking charge is passed on to us by the supplier, as it covers the costs involved with taking back and re-allocating stock that was specifically ordered and held for you.

Please provide us with your order number so we can personally look into your case, check the status of your refund, and address any outstanding issues as quickly as possible. We are here to help and hope to resolve this for you soon.

Best wishes,
Online Door Store

Rated 5 out of 5 stars

Very pleased with door nice and…

Very pleased with door nice and friendly and cleaned up thankyou

August 8, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Sandra,

We appreciate your kind words! It's great to know that you are pleased with your door.

Best wishes,
Online Door Store

Rated 3 out of 5 stars

I have ordered the doors from them

I have ordered the doors from them , because offer what I was looking for . There was issue with delivery time , I have called and fortunately was much longer waiting time , however I was not in rush otherwise will be problem. The doors arrived and was exactly like I wanted. Without delay will be 5 Star.

June 2, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Jacek,

We're happy we could provide you with the right door frame at a good price. We appreciate your understanding about the delivery.

Best wishes,
Online Door Store

Rated 1 out of 5 stars

Still waiting for my refund

My order was cancelled on 21st July as this company could not fulfill their own delivery timescales today is 19th August.
I am still waiting on a large refund as had ordered 10 doors!
All I get is emails saying they are sorry.
I don't want sorry I want my money back in my bank account, where is it? How can it possibly take this long?

July 12, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Donna,

We are very sorry for the significant inconvenience and distress this has caused.
To allow us to investigate your case and ensure your refund is processed, could you please provide us with your order number.

Best wishes,
Online Door Store

Rated 1 out of 5 stars

Really ban customer service…

Really ban customer service…. I ordered a door with furniture only for the door to be delivered a week late with no furniture which would have been fine everyone makes mistakes but to ignore my emails regarding the missing item is very poor!

August 11, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Paul,

Thank you for bringing this to our attention.

We are very sorry for inconvenience and frustration this has caused and are committed to making this right.

We want to resolve this for you immediately. So we can investigate your case and arrange for the missing furniture to be sent to you as a matter of urgency, could you please provide us with your order number.

Best wishes,
Online Door Store

Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. Fraud company. I made a order on Sunday 6th July and realised I had made a mistake on Monday 7th July I rang up and also emailed them to cancel my order which they did. I was then told it's a 28 day refund policy and it has now been 6 weeks and still no refund £588 I'm out of pocket and still don't know when I'm going to be refunded. Please don't order from this company

WEB3863

August 13, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Gary Lunt,

We are very sorry about the delay of your refund. We understand that this has led you to believe our company is fraudulent, and we want to assure you that this is not the case.

We are immediately prioritizing your refund to ensure it is processed and returned to you without any further delay. To allow us to investigate your case immediately and ensure your refund is processed, could you please provide us with your order number?

Best wishes,
Online Door Store

Rated 5 out of 5 stars

Door Review

Door is of good quality, delivery arrived as promised.

May 26, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Mark,

We're delighted to hear that you're pleased with the good quality of your door and that your delivery arrived exactly as promised.

We appreciate you taking the time to share your positive experience with us.

Best wishes,
Online Door Store

Rated 5 out of 5 stars

Doors are high quality

Doors are high quality, exactly what we wanted. We have now placed another order with Online Door Store. Very happy

August 7, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Vicky,

We truly appreciate your wonderful feedback!

It's great to know you are so happy with the high quality of our doors.

Thank you for your continued trust in the Online Door Store.

Best wishes,
Online Door Store

Rated 5 out of 5 stars

Great company

Great company, door arrived when they said it would, well packaged, good communication throughout.

June 19, 2025
Unprompted review
Online Door Store logo

Reply from Online Door Store

Dear Ja,

We truly appreciate your wonderful feedback!

It's great to know that our communication, timely delivery, and well-packaged door all contributed to such a positive experience. We're delighted to have met your expectations.

Best wishes,
Online Door Store

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