DJ Superstore Reviews 3,957

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its helpfulness and speed. Many reviewers specifically mention the prompt delivery service and the excellent customer service they received. Consumers appreciate the staff's knowledge, politeness, and willingness to go the extra mile to assist them, regardless of their level of expertise. People also value the company's ability to resolve issues efficiently, such as arranging for replacements or offering suitable alternatives when necessary. The ease of ordering, clear communication, and hassle-free returns process are also frequently mentioned as positive aspects of the overall experience. Several reviewers express their loyalty to the company, stating they have been customers for many years and wouldn't consider going anywhere else for their DJ equipment needs.

Based on these reviews

Rated 5 out of 5 stars
Verified

I have purchased a few sets of Decks and also other DJ equipment from DJ superstore They have always advised on products and compaired them to your needs, usually coming in at the best price.... See more

Rated 5 out of 5 stars
Verified

“Great service from DJ Superstore. Ordering was quick and easy, with good communication throughout. Can’t wait to get my new decks set up and start mixing! I’ll update once I’ve had a proper play, bu... See more

Rated 5 out of 5 stars

Bought a Pioneer XDJ RX3, speakers and more back in 23, excellent service and prices. I’m reviewing now because when I rang for more advice recently, they were incredibly helpful. Wonderful support. T... See more

Rated 5 out of 5 stars
Verified

Purchased a pioneer FLX4 package and some additional leads. Got a call saying that they didn't have the leads in stock but had a replacement (which were of a higher value) or I could wait a few days f... See more

Rated 3 out of 5 stars
Verified

Good service but very disappointed with the price I paid £826.00 for the Mackie SRM Column PA system from Dj super stores I could of purchased from Gear 4 music orbAndetsons PA for £749.00 Tha... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been mixing for over 25 years and took the jump from vinyl to digital. I had a 101 questions as I'm a complete novice with this new style of mixing and everyone one at the DJ Superstore are ext... See more

Rated 5 out of 5 stars

Now this is the service you want from a company ordered an item Saturday evening at 5pm. It was delivered by Steve 11am Sunday right to my door. Can't fault anything and will use for my needs wh... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely faultless customer service! Even when the flx10 came with the wrong power lead (pioneers fault) called dj superstore,they couldn't apologise enough and a correct lead was shipped overnight!... See more

Rated 5 out of 5 stars

Really great experience shopping with these guys. My partner had some money from a whip round for his 50th birthday from his friends to put towards a new controller as his was knackered, he chose what... See more

Company replied

Rated 5 out of 5 stars
Verified

Great experience, from online questions and pre ordering. To in store advice and pick up. Friendly honest and expert customer service. Will shop here again.

Rated 5 out of 5 stars
Verified

I always go here for all my dj equipment ! If they don’t have what you want in stock they will order for you , they always go above and beyond to help you out , would highly recommend dj superstore .

Rated 5 out of 5 stars

I purchased a new controller online last Tuesday and it arrived two days later in perfect condition along with an OEM hard carry case for no extra cost, and no extra delivery premium to the Isle of Wi... See more

Rated 5 out of 5 stars
Verified

At the start of my journey, they helped me with my starter set and are still doing a great job now. Not only do they provide great suggestions, they are experts at fixing issues. Alway DJSuperstore...... See more

Rated 5 out of 5 stars
Verified

Superb Fast Service Highly Recommended !! Buying DJ Equipment is not a cheap thing so to trust a retailer is everything.. looking forward to my next purchase !

Rated 5 out of 5 stars
Verified

I bought the XDJ RX3 on back order and when it arrived in store I rang to pay the extra £10 to have next day delivery. The guys in the store told me that I didn't need to pay the £10, it was being del... See more

Rated 5 out of 5 stars

Darren was really helpful. Great customer services and patient with me as I was debating between 2 DJ controllers. I would recommend DJ Superstore to everyone even if you are planning to buy your firs... See more

Rated 5 out of 5 stars
Verified

Ordered a decksaver Friday afternoon and Saturday lunchtime it arrived! Item great quality and happy with price. Would definitely use again

Rated 5 out of 5 stars
Verified

Always great service. Had to send back an item and have it replaced. No bother. Use these guys

Rated 5 out of 5 stars

Had a faulty turntable no fault of dj superstore was a fault from factory am in the process of having it replaced Excellent service 👏 👍

Rated 5 out of 5 stars
Verified

The team are always helpful and knowledgeable, and they have a good selection of items in stock. Prices are reasonable for a nonline business.

Rated 5 out of 5 stars
Verified

Always helpful, always polite, no matter what your knowledge they are there to explain help and will definitely use as I have done for many years again

Rated 5 out of 5 stars
Verified

Service was quick and very professional, every order I've received from DJ Superstore has been very well package.Great service.

Rated 5 out of 5 stars

The order was delivered very quickly and in good condition. i needed to return it for a refund and the communication was great and hassle free. Great customer service.

Rated 5 out of 5 stars

I made a mistake when ordering online. They were super helpful by email and instore. Great service. Thanks

Rated 5 out of 5 stars
Verified

Great service as always from the team at DJ Superstore! Reliable products and unbeaten on price!

Rated 5 out of 5 stars
Verified

Helpful and friendly staff as per usual. I have used Dj superstore for quite a few years now and have never been let down

Rated 5 out of 5 stars
Verified

Awesome customer service the decks were not in stock when I ordered. I received them the day after they got them in

Rated 5 out of 5 stars
Verified

Very professional and were very helpful over the phone .Will definitely shop again with them

Rated 5 out of 5 stars
Verified

From ordering to recieving was very simple, even though bank holiday weekend delivery was quick

Rated 5 out of 5 stars
Verified

Fast friendly reliable service from professionals who know what they are talking about.

Rated 5 out of 5 stars
Verified

When the new speaker wasn’t working correctly they arranged a courier to collect it and a new speaker was delivered exactly one week later, excellent customer service

Rated 4 out of 5 stars
Verified

The only issue is that l need a specialised microphone and it seems the use of my DJ program is not as easy as it seems and as l bought mi licence at £19 a month, could not justify buying your DJ p... See more

Rated 4 out of 5 stars
Verified

I ordered the pioneer 200 ddj in a bundle with speakers and headphones can say the piece of kit that I got is excellent and staff was very accommodating I ordered during the coronavirus so had to wait... See more

Rated 4 out of 5 stars
Verified

Ordered quickly and happy with customer service. The only thing is that I was called as soon as I placed the online order saying that it would be dispatched that day. A few days later, I get another... See more

Rated 4 out of 5 stars
Verified

Kept me well informed for most of the pre order period (ordered in may with a June delivery date but unfortunately due to Covid this extended into July) Very friendly team To be fair,I received 3... See more

Rated 4 out of 5 stars
Verified

I like this place but, what a mare,,, went in to test/purchase speakers. Need to organise it better, connect all display models to allow easier comparison. They are helpful and friendly...... See more

Rated 4 out of 5 stars
Verified

Very happy with purchase, very fast delivery & friendly, helpful staff. Only reason Im not awarding 4 stars is that the item was advertised as brand new but it came without the outer plastic seal & wi... See more

Company replied

Rated 3 out of 5 stars
Verified

Some confusion over delivery of the product as should of been for xmas, but email eventually said it will be between Xmas and new year. Had to chase and was told that the product was in store but not... See more

Rated 3 out of 5 stars
Verified

I ordered at around 2pm on a Friday, and the website stated that if you order before 4pm you can pay roughly £10 for next day (Saturday or Sunday) delivery, which I did. I then called them on Saturday... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a dj equinox stand and lap top stand items as described super speedy delivery I even rang up the day before spoke to someone who was very helpful excellent company thank you will be using y... See more

Company replied

Rated 3 out of 5 stars
Verified

After being told the goods would be delivered middle of September, then it was the middle of October, which is roughly when I did receive the goods. Quite a long wait. Can’t fault the equipment thou... See more

Company replied

Rated 3 out of 5 stars
Verified

Item was out of stock and didnt show it on the website, as i chose djsuperstore for the reason it said i could have a fast delivery and paid extra money for that

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Company details

  1. Electronics Store
  2. Audio Visual Equipment Rental Service
  3. Children's Party Service

Information provided by various external sources

DJ equipment from djsuperstore.com. We are the UK's Premier dealer for all major DJ equipment brands. Established for over 26 years based in Essex, we have built our reputation on unrivalled customer service and back up. Our Show rooms, the largest in Europe, showcase's all the new products that a DJ will need. Our staff have an in depth knowledge of our DJ equipment to help you choose the right kit for your needs. DJ Superstore stocks a vast selection of equipment from every well known manufacturer, meaning that you will find virtually every product you want under one roof. Buy your DJ Equipment online or in person. Web prices available instore.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars
Verified

Returning Customer

I have purchased a few sets of Decks and also other DJ equipment from DJ superstore They have always advised on products and compaired them to your needs, usually coming in at the best price. Staff are great and know the equipment and will go the extra mile for the sale.
Free and also next day delivery where possible also helps.
A great customer journey.
5 stars from me.
George K.
Hamilton ,Scotland UK

September 18, 2025
Rated 1 out of 5 stars

Avoid at all costs – £3,000 flagship DJ unit, zero support from DJ Superstore

If I could give 0 stars, I would.

I purchased an AlphaTheta XDJ-AZ (£3,000 flagship model) from DJ Superstore (order details: 24/06/2025, Receipt #SR460132). It was given to me as a gift and only recently used for the first time. Straight away the faults began:
• Three dead pixels on the display (one permanent, two intermittent).
• The entire screen will intermittently shut off during use, leaving me without any control despite the music still playing. In professional DJ environments like weddings and parties, this is an absolute nightmare — it’s happened anywhere from 5 minutes after powering on to several hours into a set. The only “fix” is powering down the entire unit, which is both embarrassing and completely unacceptable.
• The unit also develops sync issues — e.g., loading two tracks (132 BPM and 136 BPM), it will randomly halve the BPM of one deck. Even beat sync cannot correct this, destroying transitions and making me appear incompetent in front of clients.

These are not minor glitches — this is a £3,000 professional unit that is simply unfit for purpose.

When I contacted DJ Superstore for support, instead of standing behind the product, they palmed me off to Pioneer/AlphaTheta. Pioneer then pushed me straight back to DJ Superstore, stating it was the supplier’s responsibility. Yet DJ Superstore offered no help, no replacement, and no accountability.

Under the Consumer Rights Act 2015, a retailer is legally responsible for goods being of satisfactory quality and fit for purpose. DJ Superstore completely ignored this and provided zero customer support.

In short: they were happy to take £3,000 for a flagship piece of equipment but when it developed serious faults, they didn’t care less. No empathy, no resolution, no professionalism.

Avoid DJ Superstore at all costs. If something goes wrong (and with this unit, it will), you’ll be left high and dry with no support whatsoever. Spend your money elsewhere with a company that respects its customers.

September 25, 2025
Unprompted review
DJ Superstore logo

Reply from DJ Superstore

Darren,

Your review doesn't reflect our customer service as I dd reply to your initial email within a couple of days. From your review I can see you did receive my email reply.

I looked at your invoice and saw that the unit was delivered almost 3 months ago so a repair is the only option AlphaTheta offer.

They handle all servicing via authorised service centres so I sent you a link to them.

Please tell me who you spoke to as they shouldn't have passed you back to us as they handle all servicing. Units are collected free of charge and returned direct when completed.

I no way would we leave you high and dry.

Perhaps a quick call to me 01702520020 to discuss would be benificial.

I can assure you this will be dealt with as quickly as possible.

Steve

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Rated 5 out of 5 stars
Verified

“Great service from DJ Superstore

“Great service from DJ Superstore. Ordering was quick and easy, with good communication throughout. Can’t wait to get my new decks set up and start mixing! I’ll update once I’ve had a proper play, but so far, really happy with the experience.”

September 2, 2025
Rated 3 out of 5 stars
Verified

Good service but very disappointed with…

Good service but very disappointed with the price I paid £826.00 for the Mackie SRM Column PA system from Dj super stores
I could of purchased from
Gear 4 music orbAndetsons PA for £749.00
That’s a huge difference in price of £77.00
Not happy

September 2, 2025
DJ Superstore logo

Reply from DJ Superstore

I think at the time they didn't had stock. Mackie distribution has changed and prices have also changed.

We would have declined at the time of purchase if had of been asked to match.

Rated 1 out of 5 stars
Verified
DJ Superstore logo

Reply from DJ Superstore

Thank you for sharing your feedback. We're sorry to hear you haven't received your controller yet.

Our records show that your order was shipped on 28/07 and delivered on 30/07, with tracking information provided via email. We’ve also confirmed with Parcel Force that the package was delivered to your property and left in a secure location, as indicated by their GPS data.

We’re surprised it took 8 days to hear from you regarding this issue, especially as we didn’t receive any prior communication from you. If you haven’t already, please check the secure location where the parcel may have been left, or with any neighbors or household members who may have received it on your behalf.

We’re here to assist and would be happy to help you locate the package if you need further support please call us on 01702 520020.

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Rated 5 out of 5 stars
Verified

Great experience

Great experience, from online questions and pre ordering. To in store advice and pick up. Friendly honest and expert customer service. Will shop here again.

July 26, 2025
Rated 5 out of 5 stars

Great service, friendly people!

Really great experience shopping with these guys. My partner had some money from a whip round for his 50th birthday from his friends to put towards a new controller as his was knackered, he chose what he thought he wanted and we took finance out to cover the rest of the balance. Unfortunately Parcel Force were extra useless delivering the unit so we had to pick it up and we got it way after the purchase date. When Ben opened the box he soon realised he had ordered the wrong thing. We were concerned that the finance etc may interfere with us doing an exchange or refund. The guys over the phone at DJ Superstore were friendly, knowledgeable and called back when they said they would, they advised us what we actually needed and explained how to sort the exchange, we decided to actually make the 90 min drive to the store to do the exchange and they were just as fabulous in person! I now have an overjoyed partner with exactly what he wanted (Pioneer XDJ RX3) and can’t thank the guys enough! 5 star service ⭐️⭐️⭐️⭐️⭐️

July 19, 2025
Unprompted review
DJ Superstore logo

Reply from DJ Superstore

Hello Renee,

Our pleaseuse and thanks for making the trip.

Glad you've now got the right kit as the RX3 is superb.

How the seaside fish and chips we're tasty.

Steve

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Rated 5 out of 5 stars

A great company to deal with

Bought a Pioneer XDJ RX3, speakers and more back in 23, excellent service and prices. I’m reviewing now because when I rang for more advice recently, they were incredibly helpful. Wonderful support. Thanks guys!

July 18, 2025
Unprompted review
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