charlie daniels

United Kingdom

Reviews

Review of Lookiero UK

Rated 1 out of 5 stars

Terrible customer service and comms

1. They just emailed to say they were putting together another parcel even though I’ve stopped my account in June (I was angry with them then)
2. You don’t get an receipt for forms sent so it’s as if they’re ignoring you
3. Kept harassing me for weeks for an item I’d sent back had to send copy of receipt
4. Clothes are all very similar and recently the knitwear old fashioned and nasty
5. I’ve kept about 4 items and send the rest back but overall a terrible customer service

September 28, 2025
Unprompted review

Reply from Lookiero UK

Dear Charlie,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experiences with us and understand your frustration.

We sincerely apologise for the confusion regarding the parcel sent after you had requested to stop your account. This is not the experience we want for our customers, and we will investigate what went wrong to ensure it does not happen again.

Regarding communication, we recognise how important it is to receive confirmation when you contact us or submit a form. Your comments have been shared with our team so we can review and improve our processes to provide better support and reassurance in the future.

We are also sorry for the inconvenience caused when returning your item. We appreciate you providing a copy of your receipt and will continue working to make our returns process as smooth and hassle-free as possible.

Your feedback about our clothing selection is valuable and will be shared with our stylists. We always aim to provide variety and modern options to suit different tastes, and we're sorry to hear that your recent experiences have not met your expectations.

Thank you for sharing your thoughts with us. If there is anything we can do to resolve your concerns or assist you further, please don’t hesitate to reach out directly. We truly value your feedback and hope to have the opportunity to improve your experience in the future.

Best regards,

Review of IK Multimedia

Rated 3 out of 5 stars

Great products terrible accessibility

Nightmare trying to get the approved charger for irig stream pro. I’ve spent two days trying to get the correct charger.
I’ve entered IK PSU 5300 (iRig PSU 3A) and combinations of - on multiple sites that state they are dealers.
I tried their own site but got an error message when trying to add to cart. I reached out via Facebook on Messenger they said they could add it to their cart (maybe site I used it’s not uk friendly? For example price was in euros)
I tried to find their customer service and went around in circles on a faq thing that didn’t have the correct choices.
I tried all the major stores they linked on main site including Apple, curry’s etc.
so in desperation I bought an alternative from Amazon and a friend tested it on their device (same model) as predicted it was rubbish and came in parts, and made a lot interference.
Please can tell me what to do!? I hate the site it’s so complex to join that even takes you around in circles. I tried this on 2 devices and 2 browsers. I have ADHD and Autism and no emotional regulation I thought it was me until I got three friends to help me and they faced the same issues.

July 26, 2025
Unprompted review

Reply from IK Multimedia

We appreciate your feedback! Sorry to hear of the difficulties in navigating the website. The iRig PSU 3A is the correct power supply needed for your iRig Stream Pro. If you are having any difficulties with ordering direct from our website, please check out our dealer Thomann, they have this item available.

If you have a support ticket open with us, please confirm the ticket number or reply and mention your review here. We are happy to further explain any concerns and get all questions answered.

Thank you!
IK Multimedia

Review of DJ Superstore

Rated 5 out of 5 stars

A great company to deal with

Bought a Pioneer XDJ RX3, speakers and more back in 23, excellent service and prices. I’m reviewing now because when I rang for more advice recently, they were incredibly helpful. Wonderful support. Thanks guys!

July 18, 2025
Unprompted review

Review of Capquest

Rated 1 out of 5 stars

POSSIBLE SCAM

POSSIBLE SCAM - see Google reviews which have an opposite rating to here!!! This appears to be an active, registered UK company with a VERY convincing set up. Scary how much info they had.

They wrote a letter that was VERY official looking and told me about an account that I do have, and a very similar balance (a coincidence?) but after contacting my card issuers, they confirmed they had not sold on the debt. When I checked the number on the letter, it is listed as a SCAM

January 29, 2024
Unprompted review

Reply from Capquest

Hello Charlie,

We're regulated by the FCA and ICO, and as such take our legal and regulatory obligations very seriously, to ensure we operate ethically and support our customers with their financial needs.

We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures. To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.

Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.

Kind regards, Matthew