DiscountMugs Reviews 6,272

The customer service I received from Lanie was superb. She walked me through the reorder process easily and helped with locating my mug points from my last big order. Lanie stayed online with me t... See more

They have gone above and beyond to help me! I truly appreciate them for all the wonderful, and incredibly rapid, responses I got from their customer service, art, & sales teams!

Patrick reached out in a timely manner when I needed to place an order. He’s been very diligent in his responses. I appreciate great customer service! Thank you.

I began attempting to order personalized pens and plastic water bottles for my 55th Year Reunion. The order got messed up, I began to panic, and your personnel helped me get it done right and everythi... See more

Patrick, my dedicated consultant, is a delight. He is quick to respond, as in seconds! I am a repeat customer. I like having a consultant I can use time and time again for our needs. The turnarou... See more

Christopher James Garcia is AMAZING! He is truly incredible at his job, and made this experience as smooth as possible. Our leadership team was a bit late on approving our large summer event polo or... See more

Patrick was very helpful. He helped me with processing my order as quickly as we needed it. We look forward to receiving our latest mugs. Last year, the order we received was spot on. We appreciate yo... See more

Patrick Tubig was very helpful and diligent in resolving issues with the website and being able to complete my order. He helped to raise the rating. I am very disappointed in the lack of stock. I or... See more

Lanze listened to my concerns and was able to understand the issue. He jumped in quickly to help and took it a step further to actually set up our order for us so we didn't have to waste extra time tr... See more

I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me th... See more

I ran into some problems in placing my order that almost made me give up and move on, but then Jemmely V. got involved and came to my rescue. I haven’t received my order yet so I can’t speak to the qu... See more

Lanie Cuesta made it great! Patient, friendly, diligent. Best experience period! Will buy again just because of her

With the prices this might seem like a scam company but its not. I've dealt with a lot of different promo producers for various events and its always scary whether or not you'll get your items on time... See more

I just experienced wonderful assistance with ordering custom mini luggage tags for my son’s 30th birthday! I was lucky to work with Josephine and I could not have been happier. She provided me with... See more

Josephine always provides me with top shelf service, She is extremely knowledgeable, professional and expedites my requests in a timely and efficient manner. Thank you for hiring such a high calib... See more

Honestly, was shocked and amazed to actually get to speak to a real person on the phone (especially at 10:30pm) and talk through some questions I had about a custom order I was placing. I feel like it... See more

I recently ordered some mugs, and I have to say — I’ve never experienced customer service like this before! Henry, the consultant who assisted me, was absolutely outstanding. He was super patient, inc... See more

Support was available very quickly. They asked a couple basic questions and in minutes had my logo redesigned for the format needed. My shipping options were readily available and met my deadline with... See more

Excellent customer service! Lanie was able to create just the order I wanted via web chat. Called for payment, and done - whole process took less than 5 minutes and I couldn't be happier! Thank you!

Lanie was awesome! She answered all my questions with ease. She suggested things when what I needed was not available. She was patient and understanding and helped us get what we needed for our event

My experience has been great thus far - simply because of the tremendous service I've received from Jemmely Ventura. There were quite a few obstacles with a larger order for my client and Jemmely mad... See more

Lanie came online with me and saved this review from being terrible. The design tool would not let me scroll down to design the bottom of a planner for our Veterans Dinner. It was crooked and too sm... See more

Patrick was a big help. I run several businesses and don't have time for solicitation calls, so when I told him I preferred email, he contacted me by email after that and I placed an order. It was nic... See more

Arthur was excellent! He helped me quickly & effectively get my project executed, which included the art department helping on the spot. He is a complete delight to work with. I loved that I could tal... See more

Our representative Patrick Tubig was extremely helpful and guided us every step of the way. We order from Discount Mugs a lot, but it was great to have a representative to help us put the order togeth... See more

Patrick Tubig has helped me the bast two years in orders. He has been nothing but pleasant and helpful. I also feel he goes above and beyond my expectations. truly appreciate him and will continue to... See more

This service is outstanding! I have loved purchasing through discount mugs. Working with Kent has been so easy!! Kent has been able to guide me through each step of the process providing me with t... See more

Following up on my previous review, now that I've received my order: it arrived a few days sooner than expected, and looks exactly how I was hoping it would look! The color of the mugs is just like th... See more

There were a couple hiccups, from the item being out of stock to our agency being unable to use the link they were forwarded. Throughout it all, Josephine M. was a tremendous help. Super responsive an... See more

The product was as advertised, good quality at a reasonable price. However what made the experience excellent was working with Lanze, the representative. I know it is eCommerce, and all should be ab... See more

Josephine hit it out of the park. The level of service she provided and the timely and efficient manner in which my order took was so impressive. I have already conveyed my appreciation to Joseph... See more

Christian was next level Incredible. He was so helpful solution oriented and friendly. Helped me with my order from start to finish. After we got disconnected he called me and that sealed it made ever... See more

Hands down best experience ever! I learned that my deadline to get these to the event planner had been moved up and I panicked. While negotiating a deal, I was trying to order these bags, with littl... See more

Kent was patient and understanding, as I am new at my position and was calling to place a re-order without any of the account information. I also had to call him back several times before committing t... See more

Lanze was very professional and helpful with my order. I was frustrated with how the artwork wasn't showing up properly but he took good care of me!!

This has to be by far the best customer service I have ever received. This order was a last minute I need it right-a-way type order and the Representative took his time and solved every problem, gave... See more

Lanie was my reorder rep for the round lip balm and she was very helpful and fast! Thank you for making ordering through discount mugs so easy and effecient!

Patrick was wonderful! We were guided through the entire process, making it a stress-free experience.

Called to place an online order and talked with James Garcia. He was very pleasant and easy to work with. He answered all of my questions and concerns. I received my order in less than five days.

I am grateful for Josephine's guidance and clarity in helping create and order mugs customized for our event.

Lanie Cuesta was my sales person and she was amazing. She was wonderful to work with and was very quick to answer any questions.

Helped me apply a discount code and worked with me to troubleshoot why our payment wasn't going through.

Lanze was very helpful and listened to what I needed and assisted me with my order perfectly

Very helpful and informative. Helped me get what I needed and my order placed.

I placed an order and received a delivery date expectation of Feb. 1 or 2nd. When it didn’t arrive I called customer service and was told it will now be “shipped” on February 9th! Total bait and swi... See more

The mugs arrived in a timely manner and the back-and-forth with the discountmugs team was a good experience. Almost all the mugs have started to peel and chip away their color coating on their bott... See more

The artwork color was very dull and after I enlarged it as far as possible, the logo was much smaller than expected. The same style cup and artwork was purchased the previous year and yet the size... See more

The immediate proof you get when designing doesn't always represent what you will get. You don't know what you will get until their art department sends you the final proof. Also, I ended up order... See more

The glasses are nice, but 20 out of 300 were broken or missing - literally missing out of the box; others were only half there, meaning that the glass was broken before it went in the box, but the per... See more

Many customer service reps are very helpful, but the system is flawed and very slow. We ordered an item that couldn't be proofed because there wasn't a proper image available so we received a color w... See more