Multiple disappointing orders
I’ve had multiple disappointing experiences with Digitec Galaxus:
• They advertise physical video games, but you end up receiving just a download code, which is misleading and not what was ordered.
• I received an iMac that had clearly been unsealed, yet it was sold as “new.”
• Some items were intended for different markets, arriving with incompatible charging plugs (without prior notice).
• They often promise next-day delivery, but in reality, I’ve experienced multiple days of delay without updates.
This pattern of misleading product descriptions and unreliable service is unacceptable for a retailer of this scale.
Reply from Digitec
Thank you for your feedback. We understand that these things are frustrating. Unfortunately, we cannot go into any detail without further information concerning your specific orders. If you are ever unsure about the product data or have any other questions, please feel free to use the question section in our webshop, so we can check these things for you. We want to apologize for the inconvenience.
