Verified
Having researched the sofa bed we wanted, we still needed a bit more information. The salesman that helped us was very informative & gave us all the information we needed & more. We didn't ever feel... See more
Company replied
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Verified
It was a very pleasant experience; there was no pressure sales, but the agent was available to answer any questions we had. The agent was very helpful and knowledgeable about the product, and he ran... See more
Company replied
Verified
A great experience from start to finish the store is bright and inviting and had the best selection of small sofas that we were looking for. The sales consultant was easy to talk to he listened to ou... See more
Company replied
Verified
Great experience, Katie was super helpful and knowledgeable, she made the whole process a pleasure. It was so much nicer to visit the store and actually try out the sofas with different cushion opti... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longfield Road, TN2 3EW, Tunbridge Wells, United Kingdom
- 0333 999 9811
4.9
Excellent
2K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Everyone I had I spoke to was helpful…
Everyone I had I spoke to was helpful and knowledgeable. It made the whole process easy and relaxed.
October 10, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Great selection of seats and Alan was…
Great selection of seats and Alan was extremely helpful
October 10, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Verified
Fantastic service
Katie was fantastic from the very start very informative and made buying a sofa really enjoyable!
October 10, 2025
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Verified
How helpful and kind all staff was the…
How helpful and kind all staff was the best I must say 😊💯
October 1, 2025
Reply from DFS Furniture - Tunbridge Wells
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear you found our staff helpful and kind.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Excellent service
Great service - Jim couldn’t have been more helpful explaining all add ons in full detail went above and beyond
October 7, 2025
Reply from DFS Furniture - Tunbridge Wells
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that our team member was helpful and thorough. Thanks for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Hassle free
We weren't badgered at all just left to look leisurely but there was always staff to help if we needed.
October 7, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon Jenny,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Verified
Katie at the Tunbridge Wells branch was…
Katie at the Tunbridge Wells branch was amazing, extremely helpful and nothing was too much when asked. Definitely made the experience so much easier.
October 5, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon Lucy,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Katie.
Kind Regards,
Jordan
DFS Customer Support
Verified
Helpful and friendly staff.
September 28, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Morning Rachel,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Verified
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Verified
Helpful, polite and knowledgable
Alan was really helpful and informative. I didn't actually get the original sofa I went to look at but Alan understood what I was looking for and was able to show me something that I loved.
October 6, 2025
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Alan in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Verified
Sofa
Salesman not pushy and very helpful when we made a choice, explained everything in detail
October 5, 2025
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Verified
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Verified
Jim was very informative and kept the…
Jim was very informative and kept the order process simple.
October 4, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon Dan,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Alan,the salesperson who I dealt with
Alan,the salesperson who I dealt with, couldn’t have been more helpful. He was extremely knowledgeable and professional but also had a very kind and approachable manner. The whole experience was so straightforward and I couldn’t be happier about the choice of style I picked. Now I just can’t wait to have it delivered and installed.
September 27, 2025
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Verified
Sofa purchase
We were spoken to politely and had a nice conversation with the salesperson. The sale was made easily.
October 4, 2025
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your positive review with us.
Kind Regards,
Holly M
DFS Customer Support
Verified
Lovely service
just purchased our first sofa for our first place newly married, Katie was very helpful
October 4, 2025
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Verified
Great service
September 26, 2025
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Verified
Fantastic service
Really polite, friendly, and helpful staff. So pleased with our sofa choices and can’t wait for them to arrive.
October 3, 2025
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Verified
The first that impressed my wife was Robs very amicable and reassuring manner,
The first thing that impressed my wife and I was our salesman Rob, He was so polite and welcoming. From then onwards he was very knowledgeable with the many products and choices of materials / colours and understood exactly what were looking for without any hard sell tactics . He made our final decision so easy having all the information to hand,
October 3, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon Mr Carter,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Jim @twells branch was great
Jim @twells branch was great. Slight concern over finance agreement as I seem to have two agreements for one order. Creation say they cannot cancel orders and so does DFS head office...fully expecting to be charged twice and all hell will break loose! Slightly making me nervous and marring my enjoyment of a new sofa!
September 24, 2025
Reply from DFS Furniture - Tunbridge Wells
We appreciate your feedback and are glad that you found our team member helpful. We're sorry to hear about the finance concerns and the unease this is causing regarding your sofa. Please be assured that we'll look into this matter.
Kind regards,
Vanessa
DFS Customer Support
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