Verified
Having researched the sofa bed we wanted, we still needed a bit more information. The salesman that helped us was very informative & gave us all the information we needed & more. We didn't ever feel... See more
Company replied
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Verified
It was a very pleasant experience; there was no pressure sales, but the agent was available to answer any questions we had. The agent was very helpful and knowledgeable about the product, and he ran... See more
Company replied
Verified
A great experience from start to finish the store is bright and inviting and had the best selection of small sofas that we were looking for. The sales consultant was easy to talk to he listened to ou... See more
Company replied
Verified
Great experience, Katie was super helpful and knowledgeable, she made the whole process a pleasure. It was so much nicer to visit the store and actually try out the sofas with different cushion opti... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longfield Road, TN2 3EW, Tunbridge Wells, United Kingdom
- 0333 999 9811
4.9
Excellent
2K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Last minute corner sofa purchase
Called in to the tun wells branch at 3.30 on Sunday to buy a corner sofa bed . Found a great sales team and good selection . Considering the time we didn’t feel under any obligation or rushed at all .
September 21, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Rob was really helpful
Rob was really helpful, initially giving us space but letting us know he was there if needed then answering our many questions and taking us through options.
September 21, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Great staff service
Courteous , knowledgeable and helpful service. All delivered with a smile.
September 14, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Perfect service
Gave us all the information in a concise and polite manner. Very good technical and commercial knowledge. A credit to DFS
September 21, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon Sam,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Verified
10 out of 10
Fantastic service, from the moment we walked in made myself and my wife who is 36 weeks pregnant feel at home. Explained everything extremely well and made the whole process enjoyable and a great experience. Couldn’t have picked anyone better to serve us and guide us through our purchase. Gentleman!
September 20, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon Fraser,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Verified
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Jordan
DFS Customer Support
Verified
Grate sales men…
Great choice and the sales peaple are not pushy quite the opposite my wife and I add all the time we needed to make our choice.we found asofa we wanted and the sales men answered all our questions
September 17, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Great service
Friendly, helpful service. Not pushy to get a sale at all but gave us all the options which helped us make the decision to buy the sofa. Thank you
September 15, 2025
Reply from DFS Furniture - Tunbridge Wells
We appreciate you taking the time to share your feedback. We're happy to hear that our team's service aided you in making your decision on your sofa.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Great service received today by very…
Great service received today by very professional staff . Highly recommended!
September 15, 2025
Reply from DFS Furniture - Tunbridge Wells
We appreciate you sharing your wonderful experience with our team! We're so glad to hear you received great service and highly recommend us.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Staff were friendly and helpful making…
Staff were friendly and helpful making it an easy and enjoyable experience
September 13, 2025
Reply from DFS Furniture - Tunbridge Wells
Good afternoon,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Verified
Great customer service
We visited the store after seeing a sofa we liked online, and Katie was quick to assist us. She helped us find the perfect colour and size, and her knowledge about the sofa was fantastic. Katie was very friendly, approachable, and made the whole experience enjoyable. Excellent customer service – we can’t wait for our new sofa to arrive in a few weeks!
September 6, 2025
Reply from DFS Furniture - Tunbridge Wells
Good morning Kirsty,
We're really grateful you shared this amazing 5* review. We are glad to hear that Katie helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Verified
Alan was great
September 13, 2025
Reply from DFS Furniture - Tunbridge Wells
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Verified
Great experience from Katie
Great experience from Katie. Knowledgable and very helpful. Helped complete our purchase in a timely manner.
September 12, 2025
Reply from DFS Furniture - Tunbridge Wells
We're glad you enjoyed your experience. It's great to hear that the purchase process was completed in a timely manner with knowledgeable assistance. Thank you for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Great Service
September 11, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Verified
The salesman was excellent!
September 11, 2025
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon Peter,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Verified
very smooth and pleasant
very smooth and please. Jim was extremely knowledgeable and focused on our needs.
September 3, 2025
Reply from DFS Furniture - Tunbridge Wells
We appreciate you sharing your feedback and are so glad to hear that you had a smooth experience and that we met your needs.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Did not rush us
September 10, 2025
Reply from DFS Furniture - Tunbridge Wells
Good afternoon Paul,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Verified
Alan at the Tunbridge Wells branch was…
Alan at the Tunbridge Wells branch was excellent. We drove a long way to place our order there as we dealt with him the day before. He was really knowledgeable and attentive. We would certainly recommend friends and family to ask for him in particular.
September 9, 2025
Reply from DFS Furniture - Tunbridge Wells
We're happy to hear that you had such a positive experience at the Tunbridge Wells branch! We appreciate you making the drive and are glad that you found our team member to be so knowledgeable and attentive. Thank you for recommending us!
Kind regards,
Vanessa
DFS Customer Support
Verified
They do not rush you
August 30, 2025
Reply from DFS Furniture - Tunbridge Wells
We're glad you felt at ease with us and appreciate you taking the time to share your experience.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
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