Successful return, refund and repurchase due to incorrect watch size.
I got the wrong size for my partner and after a while of liaison we were able to reach common ground with the Daniel Wellington team especially Jazz from customer service. I was able to return the watch within the given 30-day return period and they even offered to pay for my delivery fees and customs all the way from South Africa 😃 I’ve never been so thrilled! I got my refund back and Jazz was with me every step of the way, these email exchanges were for about a whole month and he was there! Yesterday I bought 2 more watches, in the correct size this time and I can’t wait for them to arrive. Thanks again Jazz and God bless! - Sheelen
Reply from Daniel Wellington
Thank you for leaving wonderful feedback Sihle!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊