I ordered watches as a present on…
I ordered watches as a present on October 6th, being sure there was enough time, especially since the website stated that the parcel would be delivered within 3–5 working days.
Today is October 17th, and now the agent i’m contacting to says: “Unfortunately, this process may take a few weeks to complete depending on the speed of your customs office.”
This is very misleading and frustrating. There is no clear information about when I will receive my order or what is actually happening with the shipment.
I would appreciate an explanation and an update on the current status of my parcel.
Reply from Daniel Wellington
We sincerely apologize for your experience, Ксения. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!