Costco Wholesale Canada Reviews 837

straight 5star.

I have been a Costco Member for 25 years now and over the past few years, especially the past year. I have noticed MAJOR issues both with online and instore Credit issues. Meaning today is now the second time I have caught Costco not get my credit applied to my credit card. Yes now the Second Time in 2 years. The first time for $900.00 plus and now this time for $400.00. Both times about 2 weeks later I noticed my credit did not appear on my Costco World Mastercard. Called about 3 times into customer service and was told each time the credit was processed and they couldn't do anything??? The forth time like about 2 years ago I finally got someone to look into it properly to get the situation resolved. This is NOT ACCEPTABLE for any company. The instore experience has also become very POOR in that a number of the associates in the warehouses seem to be of no help at all and even very rude. Not he Costco I have known in the past. My example from yesterday is I as returning a garage door open to the Halifax location and noticed the price of the item had been reduced again by another $100.00 which made it now 1/2 price. I than said because the the much lower price I would purchase it however the clerk came up with some ridiculous story on he could not sell it?? While doing my shopping I kept thinking about what he said didn't make any sense so after checking ou with the items I purchased I asked to speak to the warehouse manager and he said yes I could purchase it at the reduced price and made it happen immediately. My question is why in the world did that person at the return counter say what he did?? Some of the employees now at the warehouses seem to take great pleasure in giving their members a very hard time. Costco Senior Management needs to look into this and get it correct ASAP.

I think costco is worth it but it has a few problems which is why its not reaching 5 stars, like the parking which was commneted below. But overall the customer is pretty good and the what they sell is better than most places

Bought a voucher and for Cirque du Soleil. After checking box that they were non refundable, proceeded to find out the assigned seats were already sold and filled. After being bounced through a lot of hoops I get gaslit for being a sucker of the scam.

No stars deserved. Trash and horrible service. They enforced a policy on not bringing other items bought in other stores and managed not to inform people before they came to shop. I had to wait outside with my items while my husband did the shopping.

Even had the audacity to tell me to put the items in my car. If I had a car why will I bring the items in the first place??? Horrible management.

Kerron is the worst manager at Merivale Costco branch as he didn’t exhibit any form of kindness or solution. What rubbish

I ordered (and paid for) luggage in late July. When it didn't arrive by the end of August, I reached out.

Since then, I have gotten the run around. First, it was misplaced. Next, I needed to go to the post office to arrange delivery (which I did). Then was told it was delivered and signed for but they lost that so couldn't provide who signed for it.

Then I was offered a 5% refund. After going back and forth, they are now offering 20%.

They apparently only competent in losing things.

If you are thinking of ordering something, DON'T and save yourself a lot of disappointment and hassle. It's not worth it!!!

Have not had a good experience at all, my deliveries are always late, always, terrible way to do business

Love Costco, but parking lot is always chaotic, gas lines to long shopping a breeze love buying wholesale, produce fresh love the muffins,cashiers are also very friendly and helpful.

I have been shopping with Costco for years now and always happy when shopping in-store for pricing. My experience with online is good regarding the delivery service, but the cost of delivery using Instacart is not worth it. I find it's very complicated to get an actual cost of the increased amount they charge you. All I know is it's not cheap!! The best explanation I could find for an exact amount was them saying it can be anywhere from 15 to 50% more depending!!! Not good. Do yourself a favour and spend the extra hour and $3.00 in gas going to shop in-store.

Costco needs to hire more staff for returns in the customer service department. It takes hours standing in line to return an item

Went to Surrey Costco today with my son. We got a bag of oranges that one of them was bad so we told the cashier’s runner about it. She asked if my son or I was paying and my son said he was and the runner had me go get a new bag of oranges instead. Talk about being LAZY or what! I had never experienced anything like this before and will probably not be the last time.

This is a warning to anyone thinking about using Inova insurance, especially if you're going through Costco. My brother-in-law just got hit with a gut-wrenching $60 a month premium increase.

That's a staggering $720 a year for absolutely no reason! It's an absolute slap in the face. The whole point of a Costco-affiliated service is the expectation of fair pricing, and Inova has completely failed. We have escalated this matter to the management as well but no body is taking responsibility for this.

This isn't a minor adjustment; it's an outrageous move that feels like a total bait-and-switch. We trusted the Costco name, and Inova has proven that trust was misplaced.

Save your time and money. Do not get conned by this company. Their sudden, unjustified price hikes make them completely unreliable, and the so-called "savings" are a myth.

We are going to consumers court to get the protection against this devastating action.

Never receive my full order, always missing stuff
I run a business they don't respect it
NO customer service no answers on phone calls
Promotions not respected
I am quitting Costco and going to local distributors who care about us

Costco has amazing customer service and an incredible (too lenient and too nice) return policy that many people take advantage of. I am reading these negative reviews and they are absolutely insane. Costco's prices are better than most places, so to complain of global price increasing and inflation is not Costco's fault. The reviews for Costco on this site are a joke because most of the complaints are not complaint-worthy. I've been shopping here practically my entire life and have always had an exceptional experience. Great prices, great products, great inventory, great policies, great food and ice cream. Have ordered online and most shopping is done in store. No company is perfect, but Costco is one of the best companies out there, so for it to have such a negative rating is uncalled for.

I am quite shocked to see Costco forcing halal chicken on everyone. I bought chicken few weeks ago and realized that there was a sign of halal in black that used to be in green before and separated from non-halal chicken. Lots of people do not eat halal foods, and it is not appropriate of them to force it on all their members.

Wonderful visits, high quality products, and best of all the parking spots that have a gap between adjacent spots!

Today I was at wonderland Costco. I wished to make a payment but it showed my membership expired. The primary is my husband I wanted to cancel the executive to golden card and my husband was on and was ready to provide all the documents. But the manager Stephan even didn’t wish to talk with him. Even notary uses this form of communication and banks do to, but your incompetent workers denied me me in that l. I want my money back from not expired CIBC Mastercard. You have incompetent workers who instead of putting the refund on debit card put it on CIBC Mastercard that is voiding making payments with it. But the money instead of to go on my debit account stay in CIBC card. I don’t understand are my money the ownwership of CIBC or me???!!! Why they didn’t go directly to my debit card if my debit card is attached electronically by computer to CIBC card? I give you 2 business days to put all my money from refund from CIBC card to my debit card, because I make all the payments all the time with my debit card that was already from the beginning attached from the CIBC card to my debit card! But if it was attached like that why the money don’t go directly from CIBC card to my debit card ? I can’t make any purchases with the CIBC card it is blocking payments on its account which is very inflexible. Because the money now are in the possession of CIBC and I cannot touch them. This is illegal. If I make a new membership on my name and not my husband primary I will lose the money and the CIBc card will be canceled. This is also illlegal! I have such an impression that your workers are not amicable and don’t wish to do anything for my comfort of purchase. Like Julia incompetent and inflexible and told that the manager won’t help me but he gave another option which she didn’t. And her colleague and her told me that I cannot change the primary holder of membership without my husband s presence which is not true. Why they put obstacle sticks in my privileges and options without letting me know about my rights. These days I will come to Costco with my husband and I don’t have any desire to see those incompetents at customer service. My bulgiest desire is you to dismiss them from work because they really bother clients to make memberships and purchases. They don’t work for the comfort of your clients being very restrictive but they let me the option to buy executive card without my husbands presence but. Golden card didn’t allow saying that they cannot make changes without primary holder while the manager allowed it.

Two years ago we could buy Folgers coffee for $9.99. Yesterday I was there and now they are charging $24.99 for the same coffee.
How can Costco justify that kind of price increase?? Totally unacceptable

I’ve faced repeated order issues on Costco.ca despite doing everything right. The first time, I was told there was a billing address mismatch - which was false. Then they blamed my email. After that, they said I didn’t use my full legal name in billing. Each time, I followed their instructions to the letter.

I even changed my email address, as suggested, and used my full legal billing name. I spoke with multiple representatives, including Mike and Alex, who walked me through the process. Still, my latest order was placed on hold. And when I tried to cancel it, I was told it had already shipped - adding more confusion.

I was given a $50 voucher as compensation, but I’ve now had to request that be turned into a shop card since I can’t place online orders reliably.

I work in secure systems and understand backend environments - the problem is clearly with Costco.ca’s platform and how customer data is being handled internally. It’s not the customer’s fault when support gives inconsistent information and the system rejects valid orders.

Costco needs to take ownership of these issues and fix them at the root instead of expecting customers to bend around temporary workarounds.

I am writing to express my frustration regarding an ongoing issue with my washer and dryer order. I ordered both a washer and a dryer, but when the washer was delivered, it arrived damaged — it was visibly bent at the top.I contacted your customer service immediately to request a replacement. However, instead of sending a new washer, I received another dryer by mistake. I returned the incorrect item right away and called again to resolve the issue.
Unfortunately, it has now been over a month, and I still have not received the correct washer. I have called multiple times, but no one is taking responsibility or providing a clear solution.I am very disappointed with the lack of accountability and service. I kindly request that you either send the correct washer immediately or process a full refund without any further delay.