The Specialist Audio Company Limited Reviews 1,834

TrustScore 5 out of 5

5.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and knowledge of the staff, particularly individuals like Tom and Jason, who provided expert guidance and tailored recommendations. Consumers appreciate the quick response times, clear communication, and the feeling that the team genuinely cares about their orders. People also commend the company for its competitive pricing, ease of ordering through the online shop, and super-fast delivery, with many orders arriving ahead of schedule. The quality of the products is frequently mentioned, with reviewers expressing satisfaction with the sound quality and overall performance. The efficient handling of orders and the willingness to go the extra mile to assist customers further contribute to the positive sentiment.

Based on these reviews

Rated 5 out of 5 stars
Verified

Hi I’m remodeling my bathroom and wanted to add a bit more 5 star hotel to it I decided that laying in the bath with my music playing is what I wanted to add My electrician recommended t... See more

Company replied

Rated 5 out of 5 stars

After spending considerable amount of money on a bathroom the last jewel in the crown was to have ceiling recessed speakers. I must of bugged with about five phone calls plus emails but his knowledge... See more

Company replied

Rated 5 out of 5 stars
Verified

Tom and Jason provided expert guidance, which was just what I needed after having been given 'opinions' from another retailer that were more skewed to sales vs what I required for my sound set up.... See more

Company replied

Rated 5 out of 5 stars
Verified

Great price, very easy to order from the online shop. Super quick delivery (even arrived on a Saturday morning) and kept informed every step of the way. They are a shining example of how all e-commerc... See more

Company replied

Rated 5 out of 5 stars

Excellent service, highly knowledgeable, great product and fantastic price. I called because I had some techy questions about my ceiling speaker / Hi-fi install. Tom was patient and very knowledgeab... See more

Company replied

Rated 5 out of 5 stars
Verified

Found the website easy to use and the delivery was as stated, on time and packaged really well. For me they went above and beyond as I purchased a pair of speakers for the garden, one active and one... See more

Company replied

Rated 5 out of 5 stars
Verified

This company gave me banging service, great advice and super quick next day delivery. I haven't unpacked the parcel yet as I am not quite ready to yet and I want to keep them safe, but the auditory an... See more

Company replied

Rated 5 out of 5 stars
Verified

A very competitive price with fast delivery. Based on past experience, customers service is excellent. When I wanted to return a product because my son had changed his mind, they were very responsive... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased ceiling speakers from a specialist audio company, and I am beyond impressed with the service so far! Tom was incredibly helpful throughout the entire process. He took the time... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m a returning customer after having a great experience with my first purchase. Jason was very helpful with both orders ensuring I was getting what I wanted and needed. My new speakers are absolutel... See more

Company replied

Rated 5 out of 5 stars
Verified

This is probably the 6th or 7th time i have used The Specialist Audio Company and each and every time they have been incredibly helpful, with help and advice, and recommending excellent products to su... See more

Company replied

Rated 5 out of 5 stars

First time using The Specialist Audio Company. After contacting Flexson directly regarding the product I wanted, and getting zero response, I came across The Specialist Audio Company online. They had... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant service. Highly recommend this company for communication, client service and speed of delivery. Special shout out to Jason who dealt brilliantly with my Q’s and order. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

Ordered 8PM, collected 2PM the following day. Great advice both before and after and couldn’t have been more helpful … not to mention price match of Sonos Sale.

Company replied

Rated 5 out of 5 stars
Verified

We always find the team very responsive and knowledgeable. As well as offering us prompt despatch of product on the day of our enquiry.

Company replied

Rated 5 out of 5 stars
Verified

I couldn’t be more pleased with the service received from Jason and the team I purchased a system from them last year everything went well I had a warranty problem with one of my speakers just recentl... See more

Company replied

Rated 5 out of 5 stars
Verified

I had never used them before, but as they had a good offer and offered the best price, I placed the order with them. Everything worked like a clock. The order was sent as promised, and I received my o... See more

Company replied

Rated 5 out of 5 stars
Verified

Spoke to Tom, who specified all the products. His product knowledge was fantastic, I'm so please with all the equipment. Would highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Cheapest price with the fastest of shipping. Couldn’t be happier with the service. I’ve bookmarked this retailer for future purchases. Thank you.

Company replied

Rated 5 out of 5 stars

I bought a pair of Kinetik E130-LP speakers back in April from Ceiling Speaker World (A trading name for The Specialist Audio Company) and was super impressed with the customer service. I... See more

Company replied

Rated 5 out of 5 stars
Verified

Great personal service from a very knowledgeable person who guided me to the right product, arranged the order and then the products were shipped that day. I will use SAC again.

Company replied

Rated 5 out of 5 stars
Verified

Great service, product delivered on time and was exactly as described at a very competitive price. I would highly recommend dealing with this company.

Company replied

Rated 5 out of 5 stars
Verified

Exceptional customer service! Good advice and quick turnaround! As a client you get the clear feeling that the Specialist Audio team cares about your order.

Company replied

Rated 5 out of 5 stars
Verified

Tom was extremely helpful with product knowledge and I found exactly what I needed at a very good price. Many thanks, will be buying more soon. Would highly recommend.

Company replied

Rated 5 out of 5 stars

Havent opened the product yet as it is a present. But I asked for a refund in retrospect as I bought 2, the second one 2 days later. This was implemented. so obviously a great team.

Company replied

Rated 5 out of 5 stars
Verified

Arrived in perfect condition 20 hours after ordering. Nice chat with salesman. Best price in U.K.

Company replied

Rated 5 out of 5 stars
Verified

I was shopping around and didn't totally know what I was looking for, gave these guys a call and was speaking to someone called Jason, got great advice, a brilliant price and the order was delivered t... See more

Company replied

Rated 5 out of 5 stars
Verified

Great product range. Fast delivery with outstanding after sales customer service and technical support. A great company to do business with.

Company replied

Rated 5 out of 5 stars
Verified

Good price and while there was a short delay to the expected delivery date, the goods arrived in good shape and as expected.

Company replied

Rated 5 out of 5 stars

Spoke with Tom, really knowledgeable with great advice. Highly recommend.

Company replied

Rated 4 out of 5 stars
Verified

Great price and fast shipping. No extra cost for delivery to BT postcodes was very nice to see from a GB company. As completely online purchase, I cannot give more than 4 stars due to the lack of i... See more

Rated 3 out of 5 stars
Verified

Repeat customer. Product showed next day delivery. Didn't turn up for two days. Raised with customer care. £5 refund but no explanation or apology. Product (cable) needed for a job. Impact o... See more

Company replied

Rated 4 out of 5 stars
Verified

Overall it's been a good experience dealing with this company. We were advised expertly on the product suitable for our needs and we were very happy with the end result. Our amp did fail within its fi... See more

Rated 4 out of 5 stars
Verified

We just purchased the Vast WiFi audio system with four speakers and can now connect our mobiles to play our music without a visible music installation! Sound is great, speakers are small and non-obtru... See more

Rated 4 out of 5 stars
Verified

I order some deli in-wall and in-ceiling speakers, plus a subwoofer, a blue ray and an AV receiver. It took 3 weeks to arrive because they didn't have some equipment and it needed to come from Germany... See more

Rated 4 out of 5 stars
Verified

I made an enquiry and received a prompt call back from a speaker expert. We were able to sort out my requirements for 2 different rooms in a short call. The speakers and additional items required arri... See more

Rated 3 out of 5 stars
Verified

The products are great and were despatched on time. I finally retrieved them from a random local shop where the courier deposited them over a week later which was also several days after my installer... See more

Rated 4 out of 5 stars
Verified

Speakers swiftly delivered and all as expected. Not had them installed yet so can't comment on sound quality. I've seen some comments about the wire grilles being difficult to get off, but these can... See more

Rated 4 out of 5 stars
Verified

I was very happy with dealing with Ceiling speakers - I phoned in as was unsure of what I needed and I got a lot of good advice. I haven't rated as 5 stars as I haven't yet installed the speakers, but... See more

Rated 3 out of 5 stars
Verified

Very speedy delivery - placed order lunch tim and arrupuved next day. However ordered set of speakers for my husband for Christmas as a SURPRISE! Hoped franking machine did not have obvious Company na... See more

Rated 4 out of 5 stars
Verified

Great service in finding a replacement for a unit i had bought a few years ago (blew when I tried pumping too many watts through it!) and they delivered timely and on a day that suited me. No hes... See more

Rated 4 out of 5 stars
Verified

I ordered a couple of speakers on-line in the weekend, but because of some technical reason the web-site crashed after payment. Still, the staff was very responsive on Monday and my order was shipped... See more

Rated 4 out of 5 stars
Verified

very quick service. However I had to search a few times to notice any deals. Also I felt that UPS should have emailed me or text me to inform me my delivery was at a collection point and not at my del... See more

Rated 4 out of 5 stars
Verified

The only improvement is in the packaging. It was obviously recycled boxes sliced and diced together with various tapes. The products were protected it just looked messy and unprofessional.

Rated 3 out of 5 stars
Verified

Ordered an instock item for next day delivery.Received an email two days later saying due to a technical fault my order had been missed. Finally arrived 3 business days later

Company replied

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Company details

  1. Hi-fi shop
  2. Audio Visual Equipment Supplier
  3. Electronics Store
  4. Home Theater Store
  5. Home Audio Store

About The Specialist Audio Company Limited

Written by the company

Ceiling Speakers - www.ceiling-speakers.co.uk

The Specialist Audio Company is at the forefront of high quality home audio and architectural speaker systems. We are dedicated to helping our customers plan, purchase, and install fantastic products for everyday audio enjoyment, and we pride ourselves on our outstanding customer service. We’re particularly focused on providing integrated audio solutions which allow our customers to enjoy music, movies, gaming and sports in high quality with minimal impact on interiors.

To ensure our customers get the very best shopping experience and assistance for their project, The Specialist Audio Company operates a number of websites to cater for individual requirements.


Ceiling Speakers - www.ceiling-speakers.co.uk

Ceiling-Speakers.co.uk is dedicated to helping clients build high quality integrated home entertainment systems for music, film and gaming. It provides the UK's definitive resource to help you plan, purchase, install, setup and enjoy a range of quality home audio solutions. Our highly experienced team of experts, along with our carefully curated product line-up, will help you achieve audio nirvana regardless of your product knowledge.


Ceiling Speaker World - www.ceilingspeakerworld.co.uk

CeilingSpeakerWorld.co.uk is quite possibly the UK’s best online retail store for custom installation speakers, multi-room audio equipment, and home cinema products. If you already know which combination of products you need, then Ceiling Speaker World is the place to visit, with its extensive product catalogue from quality manufacturers, competitive prices, package deals, and large stocks available for free next day delivery.


Speakerpoint - www.speakerpoint.co.uk

SpeakerPoint.co.uk is home to all things audio for the home, garden, and on the move. With an extensive product catalogue consisting of great products from quality manufacturers, hard to beat competitive prices, great value package deals, and free next day delivery, Speakerpoint is the perfect place to browse for your next audio purchase.


Sonos Platinum Dealer - The Specialist Audio Company Limited

The Specialist Audio Company is proud to be a Sonos Platinum Dealer, and we know their products inside and out. In fact, all our staff use Sonos in their own homes! So when you buy Sonos products from us, you know you’re getting the very best advice and professional aftersales support.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Excellent advice

Had been looking at ceiling speaker for a bathroom for a while and came upon your web site. After some research I phoned to ask some questions. Tom was extremely helpful and actually phoned me back after he checked up on a query just to be sure. This made my purchasing decision easy. After a few days I now have a fully installed speaker which I’m delighted with!

October 20, 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Colin

Thank you for taking the time to leave us a review. We really appreciate the feedback. I'm glad I could help with the purchase, and great to hear that you're enjoying the speaker!

Kind regards

Tom
The Specialist Audio Company

Rated 5 out of 5 stars
Verified

I couldn’t be more pleased with the…

I couldn’t be more pleased with the service received from Jason and the team I purchased a system from them last year everything went well I had a warranty problem with one of my speakers just recently they sent me a replacement in the post the next day no problems what so ever Jason guided me through a few troubleshooting tips tips via email and my system is all up and running again

October 6, 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

hi Lance,
Thank you for taking time to leave us a review, it is very much appreciated. Things can go wrong from time to time but only too glad to help on this occasion. Lets hope all is well now and you enjoy your system for years to come.
Kind regards
The Specialist Audio Company

Rated 5 out of 5 stars
Verified

V good and fast

Extremely efficient

October 1, 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi John

Thank you for taking the time to leave us a review. We really appreciate your feedback. I'm glad we could help with your purchase. Good luck with the installation work, and we look forward to assisting with any further requirements in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars
Verified

Good service

Web detail easy to find and understand

August 26, 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Richard

Thank you for taking the time to leave us a review. We really appreciate your feedback. I'm glad we could help with your setup. Good luck with the installation, and we look forward to assisting with any further requirements in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Great service and value

Great service and value. Technical advice and support spot on

September 2, 2025
Unprompted review
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Huw

Thank you for taking the time to leave us a review. We hope you enjoy your speakers, and look forward to helping with any further purchases in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars
Verified

Ceiling bathroom Bluetooth speaker

Hi
I’m remodeling my bathroom and wanted to add a bit more 5 star hotel to it

I decided that laying in the bath with my music playing is what I wanted to add

My electrician recommended this company as he’s fitted them before he sent me the link and the order was made and paid for and the unit turned up super quick a couple of days later

Easy to install with just four screws that lock it in position and the electrician wired it up just three wires
Super impressed with it and it connects up easy via Bluetooth

August 4, 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Jason

Thank you for taking the time to leave us a review. We're pleased you were happy with the speakers and service you received, and hope you enjoy your speakers for many years to come ..

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars
Verified

Very good service,super fast delivery…

Very good service,super fast delivery and cheapest price around,excellent

August 4, 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Lee

Thank you for taking the time to leave us a review. We're pleased you were happy with the service you received, and hope you enjoy your speakers.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Great service

Spoke with Tom, really knowledgeable with great advice. Highly recommend.

August 12, 2025
Unprompted review
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Anthony

Many thanks for taking the time to leave us a review. I'm glad I could help, and all the very best with the project. If we can be of any further assistance in the future please let us know.

Kind regards,

Tom
The Specialist Audio Company

Rated 5 out of 5 stars
Verified

Great advice

Spoke to Tom, who specified all the products. His product knowledge was fantastic, I'm so please with all the equipment. Would highly recommend.

July 31, 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Peter

Thank you for taking the time to leave us a review. We hope the installation went smoothly and your client is enjoying their new system.

Kind regards

Tom
The Specialist Audio Company

Rated 5 out of 5 stars
Verified

Good service great product

Good service great product

July 4, 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Geoffrey

Thank you for taking the time to leave us a review. We're pleased you were happy with the service you received, and hope you enjoy your speakers.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars
Verified

We always find the team very responsive…

We always find the team very responsive and knowledgeable.
As well as offering us prompt despatch of product on the day of our enquiry.

July 2, 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Gary

Many thanks for taking the time to leave us a review. Always a pleasure to help with your projects, and we look forward to discussing more in the future.

Kind regards

Tom
The Specialist Audio Company

Rated 5 out of 5 stars
Verified

Excellent service!

Really good advice and rapid service

June 27, 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Paul

Many thanks for taking the time to leave us a review. I'm glad we could help with your audio system, and hope you enjoy it once installed. If you have any future projects we'll be happy to provide our expertise again.

Kind regards

Tom
The Specialist Audio Company

Rated 5 out of 5 stars

Fast delivery,

Havent opened the product yet as it is a present.

But I asked for a refund in retrospect as I bought 2, the second one 2 days later. This was implemented.
so obviously a great team.

June 28, 2025
Unprompted review
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Halina

Thank you for taking the time to leave us a review. We're pleased to hear that you're happy with your order, and look forward to helping you again in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars
Verified

Fantastic service as usual

Great prices, fast delivery! I'll definitely use them in the future again!

June 18, 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Zoltan

Thank you for taking the time to leave us a review. We're pleased to hear that you're happy with your order, and look forward to helping you again in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars
Verified
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi John

Thank you for taking the time to leave us a review. We're pleased you had a good experience shopping with us, and we hope you enjoy your speakers.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars
Verified

Highly recommended

Tom and Jason provided expert guidance, which was just what I needed after having been given 'opinions' from another retailer that were more skewed to sales vs what I required for my sound set up.

The quote was competitive and the items were delivered very quickly, with constant communication in between.

Highly recommended.

May 29, 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Jo

Thank you for taking the time to leave us a review. We really appreciate your feedback. I'm glad we could help with your setup. Good luck with the installation, and we look forward to assisting with any further requirements in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Excellent products, sublime customer service and overall pleasent people

I bought a pair of Kinetik E130-LP speakers back in April from Ceiling Speaker World (A trading name for The Specialist Audio Company) and was super impressed with the customer service.

I must admit, I have not ordered ceiling speakers before so I had no idea that they came with the covers. As such I ordered a pair of speakers and the covers to go over them.

Now, normally any other company would have let me make this mistake and then find out once they had arrived but these peeps are on the ball!

Within 20 mins of putting the order through I received a phone call advising of what I had done along with the option to remove the surplus parts.

The chap on the phone was really pleasant and answered a few other questions I had as well.

The speakers arrived a few days later with tracked delivery and are quality, naturally ceiling speakers are a bit more tinny than standard speakers however for the price I cannot complain and they are going in a bathroom so it's not the worlds best audio setup to begin with!

I will be buying from these peeps again, their customer service is super and they sell decent kit!

April 22, 2025
Unprompted review
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Dan

Thank you for taking the time to leave us a review. We're pleased to hear that you had a good experience shopping with us on our website, and that your speaker is fitted and working well.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars
Verified

Great service

Great service, and advice. A rare company who took the time to listen to my ideas and provided expert advice.

May 13, 2025
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Andrew

Thank you for taking the time to leave us a review. We really appreciate your feedback. I'm glad we could help with your setup. Good luck with the installation, and I look forward to assisting with any further requirements in the future.

Kind regards

The Specialist Audio Company

Rated 5 out of 5 stars

Expert knowledge, excellent service

Excellent service, highly knowledgeable, great product and fantastic price.
I called because I had some techy questions about my ceiling speaker / Hi-fi install. Tom was patient and very knowledgeable, taking time to ensure I found the best solution for my particular situation. I wouldn't hesitate to recommend and I'll be coming back to buy a speaker switch once the speakers are installed. Thank you.

May 20, 2025
Unprompted review
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Paul

Thank you for taking the time to leave us a review. We really appreciate your feedback. I'm glad I could help with your setup. Good luck with the installation, and I look forward to assisting with any further requirements in the future.

Kind regards

Tom Thackwray
The Specialist Audio Company

Rated 5 out of 5 stars

First time using The Specialist Audio…

First time using The Specialist Audio Company. After contacting Flexson directly regarding the product I wanted, and getting zero response, I came across The Specialist Audio Company online. They had exactly what I wanted and following ordering my items were delivered within a couple of days. Excellent service, will definitely use again!

May 17, 2025
Unprompted review
The Specialist Audio Company Limited logo

Reply from The Specialist Audio Company Limited

Hi Andrew

Thank you for taking the time to leave us a review. We really appreciate the feedback. We're glad we could help and that we had the product you were looking for. And we look forward to doing business with you again in the future.

Kind regards

The Specialist Audio Company

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