Brabantia Reviews 709

I bought an ironing board in 2016 which has been serving me well since. It broke after being used a few weeks ago and I wrote to customer service at Brabantia. A few days after initial contact with t... See more

I recently bought a new ironing board from Brabantia website, via Amazon UK. It was a great offer, at least £50 off and I waited 2 weeks for delivery. I love the board! It is designed to properly... See more

Ordered a Topspinner from Amazon in July which broke within three uses - two of the washing lines detached from the arms. Contacted Jo in August through email and got a replacement organised and s... See more

I had a problem with my liftomatic 50M rotary dryer in that it would not fully open. I emailed Brabantia with the problem and attached photos and proof of purchase. The next working day I received a... See more

Really impressed with Brabantia. Purchased a bin from them in 2017 mostly because it is a Dutch brand (!). While the products are a bit more expensive than alternatives, the product guaruntees make it... See more

This is a great looking lunchbox made from stainless steel, unfortunately it states that its 'No spills - secure click closing.' on their website, this is not true. I bought four of these and they all... See more

We had a problem with a Brabantia rotary clothes line and contacted Brabantia to resolve it. They very rapidly resolved the issue and arranged an exchange for a new one. The first one was collected... See more

We bought a brabantia 10L air fryer, the first one we exchange because the fan was touching the element and then the 2nd one, there is a screw missing in the tray holding the handles and the one pla... See more

I love the Brabantia soap dispenser I purchased. It looks wonderful in my newly remodeled kitchen and provides a sleek container for my kitchen and hand soap. I had a small issue and the customer se... See more

We love the Brabantia Bo Bin so ordered one 3 years ago. Unfortunately the pedal stopped working, so we contacted Customer Services. (The bin comes with a 10 year warranty) They got back to us v... See more

I had a brabantia roll top breadbin that was about 5 years old when the pin on the lid broke. I contacted Brabantia to see if it was possible to buy a replacement pin, as it seemed a waste to throw it... See more

Brilliant customer service! The pedal mechanism on our bin broke so I emailed Brabantia asking if they sell parts to replace the mechanism. They asked me for photos and proof of purchase and the nex... See more

We bought a Brabantia 60l kitchen bin about 15 years ago. As you can imagine, it’s used heavily. A few years ago, the clicking mechanism to close the bin lid went, and it was incredibly easy to get re... See more

Almost 3 years ago I purchased a Pedal Bin on their official website. Unfortunately, the pedal system broke. I wrote down an email to the custom service asking for the broken spare part to replace (w... See more

Brabantia customer service is second to none. They respond to emails promptly, always concise and polite. Products I have used are of excellent quality and hard wearing. Highly recommended.

Excellent products backed by a long warranty if any problems should arise. Very happy with my Brabantia kitchen products and their customer service.

I purchased a new airer and when delivered I noticed that the strap securing the lines was damaged. I emailed customer services and received a quick response with the end result a spare part is in the... See more

I like Brabantia products, they are great quality. This time there was an issue with one of the products I received and the customer service was just amazing! Many thanks Sasha :) Good quality produ... See more

The black clasp broke in my Brabantia bin lid so I tried to order a new plastic widget online to repair it. The wrong size plastic clasp arrived so I called Brabantia and told them about my broken bin... See more

I recently bought a new ironing board from Brabantia via Amazon. Sadly there was a small tear on the cover in an area where it would get worse quite quickly. I gave them a 4 star review because of t... See more

Had our 60l (2x30l) pedal bin for 5yrs bfr the pedal broke. Got in touch with the company and they replaced it in record time. Communication was excellent and they ve only asked for copy of purchase a... See more

The Brabantia website was very easy to use. Easy on the eye. It has detailed descriptions as to the size of the item for example, the Rotary Dryers and the Ironing Boards so you know exactly t... See more

After making contact about a replacement part for an item under warranty I received a response within a matter of hours and then a follow up action the same day. Part was dispatched promptly and deli... See more

Best customer service I've received anywhere. So quick and easy, local, real person, no wait time. Solved problem easily as it should be.

Fantastic level of after sale service from Jo Pursall. Went over and above and a credit to the company. Highly recommend

Bought a wall mounted rotary washing line a year ago, one of the arms had gotten bent. Contacted their support team, not only were they fast and friendly, they also supplied me with a brand new produc... See more

We have a number of Brabantia products which all seem built to last including a 30-litre kitchen bin that must be at least 20 years old. Unfortunately the plastic flap on the touch lid broke so I... See more

Excellent service and customer care! I spoke with a person about a small issue and he was great and solved it right away. Will recommend Brabantia to my friends and family for sure

I recently contacted Brabantia about a problem with my rotary washing line — the locking mechanism had broken, and despite our best DIY efforts (including WD-40, tools, and a very patient uncle)... See more

Absolutely brilliant customer service - first class. Had an issue with a bin and promptly replaced. Could not have been better- thank- you

Brabantia washing line pole snapped in half after 4 years. Had 5 yrs warranty. I provided the necessary details and Brabantia promptly ordered a replacement. Excellent customer service.

Although we discovered that my product was made in 2004, the service team were excellent in ensuring that I could buy a replacement lid. Considering the high price for early models, the replacement s... See more

I telephoned customer service for part for bin. Part was sent within two days at no charge. Excellent service, quite rare these days 🙂

Brilliant response to my item fault. We contacted Brabantia to report an uncharacteristic defect on my otherwise brilliant fold out washing line and the wonderful Shannon dealt with it superbly and... See more

Really impressed with the quality of Branbantia products but even more impressed with their outstanding customer service: quick, friendly, supportive and effective. THANK YOU!

Exceptional customer service. Dealt with a warranty claim in the most professional and speedy manner. Definitely a company that backs it's products and supports it's customers afterwards too.

The products are very good quality. Yet they are surpassed by customer services.: it is easy to contact them. Due to my error I was surprised that they were so helpful; proof that good companies do ex... See more

The delivery of my bins was efficient, however, I have found the communication since to be poor. I unfortunately ordered incorrect sizes. I followed the instructions for arranging a return and compl... See more

The lid of my 50L Brabantia Touch bin which was still under warranty had stopped working. I contacted the customer service. After sending my proof of purchase and a couple of photographs of my bin I... See more

The lid of my bin failed. It was the spring that would not lift the lid. I spoke to Sasha and he gave some advice. However I could not fix it myself and although it was within guarantee (just) I co... See more

Initially, I was disappointed as the two 3L sort and go bins that I ordered did not include the wall attachments even though it was advertised as such. In the end, Brabantia was very helpful and took... See more

I have many brabantia items some of which I have had many years and they still work as good as the day I bought them. Recently my granddaughter shouse sat for us and a part from the lid came of and wa... See more

I want your team to know that your shipping was very fast. I was surprised with the speed the product was delivered. You don't realize how much of a relief it was to get the spare parts. Now the ro... See more

Fast caring service. Had no problems with this company standing behind their products. I also was impressed that people actually answer phones instead of automated prompts with minimal help. I reco... See more

After over 10 years, a very little part broke but it was important to close the lid. I contacted Brabantia and explained the situation. Immediately, I got an answer. proposing to send me the replace... See more

Jo, our Brabantia Customer Service Representative, is a superstar of profiency, communication, helpfulness and product knowledge! She responded in a very timely manner and made the whole process very... See more

I have given Brabantia 5 Stars due to having a problem with the catchment of my 23 Litre Bin as it would not close. And, I received exceptional service from Jo, who kindly replaced the whole... See more

Product quality and customer service second to none