Boobalou Reviews 16

TrustScore 4 out of 5

4.0

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4.0

Great

TrustScore 4 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

Pleased with products 😊

I'm leaving a review because after I ordered from this company I checked the reviews and seen a few negative ones so I was slightly worried. But I'm happy to say that I received my order and am happy with all the products and would definitely order again.

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest product reviews

Dishonest store.
I bought a Mason Jar Soap Dispenser Adaptor, gave it a negative review on boobalous product page, because it rusted in a week or two, it rusted so badly that my soap was turning brown... its supposed to be stainless!
They contacted me, that they will delete my review. But why i ask? It was hones reviev of a bad product, thats the point of reviewing things?

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly customer service

I got a gift voucher last year but forgot to redeem it after it expired. So I emailed Boobalou to see if it could be extended, they responded promptly and extended it with no problem. I managed to use up the voucher easily as they stock many nice things which are not commonly found on high street. Waiting for my delivery now but so far impressed with the friendly and quick customer service I got.

June 18, 2021
Unprompted review
Rated 5 out of 5 stars

What an amazing retailer

What an amazing retailer. A small business making an positive impact on our environment through their daily conscious choices of sustainability. Not only do I love absolutely everything Boobalou stands for, but their service is 5* too. Pricing, delivery time, communication, 100% recyclable packaging, all fab. I love supporting small businesses, especially a business like this. Their conscious decisions make this a standout business for me. If only all others would follow suit. They are the entire is package.

June 7, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Brilliant, sustainable packaging, quick delivery, local, vegan, eco friendly! Thank you!

July 29, 2020
Unprompted review
Rated 5 out of 5 stars

Fast Delivery and top quality

I am new to purchasing eco-friendly products, but found Boobalou to have an amazing range of products. I have kitted out my kitchen with lots of eco swaps and I am thrilled with the quality of it all. The parcel arrived after 3 days of ordering and it was great to see no plastic used at all. I shall certainly be returning to Boobalou.

June 9, 2020
Unprompted review
Rated 5 out of 5 stars

Thumb up!

Fast delivery, eco packaging with the minimum of recyclable wrapping papers and the products that I ordered were exactly as described on the website.No plastic, no waste, products eco-friendly. And on top the company has a partnership with Eden Forest. I will definitively keep ordering my products with Boobalou!

June 6, 2020
Unprompted review
Boobalou logo

Reply from Boobalou

Thank you Carole for a lovely review, we really apprentice it. So pleased you are happy. Your order has planted a tree so we are happy too :)

Rated 1 out of 5 stars

The customer is always right!

No complaints with the quality of stock - my item arrived in perfect condition. However, I paid £7.50 for a DPD Next Day service and the company didn’t dispatch until two days after my order date. This meant that the item I had purchased for someone’s birthday present did not arrive in time.
After explaining to customer services, they refused to refund my postage cost as a goodwill gesture. No good! Won’t be shopping there again.

March 1, 2020
Unprompted review
Boobalou logo

Reply from Boobalou

Thank you for your feedback, I am pleased you like the products. We are sorry you experienced a problem. I have been through the emails and we can not located this issue. If there is ever an issue with DPD next day we do always refund the postage, I can not see any issue, so please contact us if you feel there is a problem. Since the start of the pandemic, we have changed DPD to state it is not next day anymore due to the virus and keeping staff and couriers safe as a priority. Therefore if you ordered after the cut off time then it could have been sent 2 days after you ordered. If that makes sense? This is stated when you checkout and on our delivery page. We have been working hard and in a safe way with no delays and we have been upfront and honest about delivery times. We changed DPD to state it was not next day anymore due to the pandemic but it is still a faster option . In March it would have been impossible to guarantee this for any retailer. If you would like any more info or a call please feel free to contact us any time. Many thanks

Rated 5 out of 5 stars

excellent selection of Eco gifts and excellent service

excellent selection of Eco gifts and excellent service.

Here are the details of my first order with boobalou, I have provided detailed information so that you can see why I chose to give 5 stars and you can see if what is important to me is important to you when choosing a company to shop with...

1. Initially I searched Google and found what I was looking for at a company with a different name, but I could not figure out how to add it to basket as there were no add to basket buttons.
I contacted the company explaining what I wanted and that I needed it for Christmas.
They replied letting me know I had made it to their wholesale site and should try Boobalou, and spookily on some more Google searching I had made it there myself too.

2. Their website was easy to use, I am disabled and use a screen reader so that is saying something.

3. The items were listed as in stock and available for delivery before Christmas - ideal information to have so you know what you are doing.

4. In Christmas shopping panic mode I noticed the items had not been shipped ( according to the tracking info provided by boobalou so I contacted them again. Do not be put off if you cannot reach them on the phone, just email them, they reply really quickly.

5. They replied and explained that I had shopped during a software update and that she could see that not only had try been shipped but we're due for delivery the next day.

6. They were delivered the next day, packaged really well, in just enough recyclable materials and I am very happy with my purchases and so will the intended recipient and be delighted.

7. Speaking of packaging , they also give you the option not only of regular or vegan products, but also whether they are shipped in any plastics, I chose without.

So to recap:

website - easy to use, lots of choice good pricing, choice of delivery speeds and packaging.

customer service - great - handled a panicked shopper very well, friendly and full of useful information, and accurate too.

Delivery - fast

packaging - Eco friendly.

therefore 5 stars and I would recommend shopping with boobalou.

I hope this is useful.

December 21, 2019
Unprompted review
Boobalou logo

Reply from Boobalou

Wow, thank you for an amazing review, you make it all worth it. That is so kind and very nice to hear. It really makes a difference to hear our customers are happy.

Rated 2 out of 5 stars

Poor customer service and you can't…

Poor customer service and you can't write negative review about products on the page which I found unfair :(

October 8, 2019
Unprompted review
Boobalou logo

Reply from Boobalou

Thank you for the feedback, sorry to hear that. At the time for leaving this review we sent out Feefo reminder emails to leave a review there and you can on our website, facebook and here. Sorry, I wish I could help more, if I could. I will review this and see if we can offer a review service on any other sites. I hope you liked everything, please get in touch if not. Happy to help

Rated 5 out of 5 stars

Excellent online eco shop

Ordered twice now. Fast delivery both times, packed in environmentally friendly packaging. Fantastic products, good prices. Will continue to shop with Boobalou.

January 27, 2019
Unprompted review
Boobalou logo

Reply from Boobalou

Thank you Sarah for taking the time to leave a kind review, much appreciated :)

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