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So I visited the bensons for bed shop at middlebrook, Bolton. Which as you may or may not know is surrounded by competitors. We did our shopping around and came back to bensons for bed shop, as we... See more
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Paid for delivery service arrived a little later than they originally expected to due to an accident and really bad weather. Both Chris and Csiko were very polite and friendly took the bed upstairs as... See more
Company replied
Hama was very helpful offering us to use the machine to advise which mattress type you would be suited to and then showing us all the options that matched. She was quite knowledgeable despite being... See more
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Really good experience! Staffs was very lovely and helpful. They have helped me and mrs alot as we was beingba little picky and indecisive. Glad I have shopped here!
Company replied
Company details
About Bensons For Beds - Bolton Middlebrook
Written by the company
________________________________________
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9 Middlebrook Retail Park, BL6 6JA, Bolton, Lancashire, United Kingdom
- 1204699371
4.9
Excellent
686 reviews
Replied to 92% of negative reviews
Typically takes over 1 month to reply
Verified
Really good experience
Really good experience! Staffs was very lovely and helpful. They have helped me and mrs alot as we was beingba little picky and indecisive. Glad I have shopped here!
October 28, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you sharing your experience! We're happy to hear that our staff was lovely and helpful during your visit. We're glad we could assist you both,
Megan at Customer Care
Verified
We received a friendly professional…
We received a friendly professional service, we were very pleased with the bed that we purchased.
October 28, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate your kind words! We are so happy you enjoyed our exceptional service. Thank you for your support; it means a lot to us.
Take care,
Megan at Customer Care
Verified
Sales assistant was very helpful and…
Sales assistant was very helpful and explained in detail about each bed.
Delivery was on time and very efficient.
October 23, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're so glad the sales assistant was very helpful and explained each bed in detail. It's great to know the delivery was on time and very efficient. Thank you for your review – Lauryn at Customer Care 💜
Had plenty of emails telling us when the order was due.
We were kept well I informed of how the order was processing. Maybe more emails than were really needed but it's better to have more info than you need.
Arrived on time. Drivers were helpful and put all the packages where we needed them as we had decided not to pay the assembly costs.
All up and running the same day. Nothing broken or marked. Lights look great.
October 14, 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you were well-informed about your order's progress and that it arrived on time. We appreciate your feedback on the number of emails and are glad the drivers were helpful in placing the packages. It's great to know everything is working and looks fantastic! Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
Verified
Excellent service
October 19, 2025
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
The sale lady was extremely helpful…
The sale lady was extremely helpful buiding me through the choices available
October 16, 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that our sales team member was very helpful in guiding you through our available options. Thank you for your positive feedback,
Megan at Customer Care
Verified
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you sharing your experience! We are so happy to hear that you found our service professional and friendly. Thank you for your review – Lauryn at Customer Care 💜
Verified
Great value for money
Monty was amazing. He was knowledgeable and informed us all about the items we were looking at. Nothing was too much trouble and he went out of his way to find us the best deals. Thank you!
October 5, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you sharing your positive experience! We're happy to hear that our team member was knowledgeable and went out of their way to find you the best offers. Thank you,
Megan at Customer Care
Verified
Ben at the Middlebrook store was…
Ben at the Middlebrook store was brilliant from start to finish. Would highly recommend. Thanks Ben!
October 5, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had such a positive experience at the Middlebrook store. We appreciate you highlighting the excellent service you received. Thank you, Megan at Customer Care
Verified
The customer service recieved was exceptional
The customer service recieved was exceptional by the selling team specially Monti he was amazing in giving the best deal and explaining in the best details needed. I would highly recommend.
October 1, 2025
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your wonderful feedback! We're thrilled to hear Monti provided exceptional service and helped you find the best deal. We appreciate your recommendation!
Take care,
Megan at Customer Care
Verified
Bensons For Beds Middlebrook
So I visited the bensons for bed shop at middlebrook, Bolton. Which as you may or may not know is surrounded by competitors.
We did our shopping around and came back to bensons for bed shop, as we believed it was the best deals but also the best quality. I would also like to say that we dealt with the manager Craig, who I can’t recommend enough , he was very welcoming and went above and beyond for myself and my family.
September 27, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you found the best deals and quality at our store. We appreciate you recognizing the welcoming service you received. Thank you for your positive feedback; it means a lot to us.
Thank you,
Megan at Customer Care.
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Brilliant thank you C5948645
October 2, 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had a brilliant experience. Thank you for your positive feedback; we appreciate it.
Thank you,
Lauryn at Customer Care
Verified
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your feedback!
We’re glad you found our staff nice and the service clear and helpful. We appreciate your support,
Megan at Customer Care
Verified
Reply from Bensons For Beds - Bolton Middlebrook
Thanks so much! It’s great to know you were pleased with both the product and the delivery experience. We appreciate your feedback!
Take care,
Megan at Customer Care💜
Verified
Outstanding
Outstanding, knowledgable and engaging staff. Superb service. Special shout out to Ben who knew the products like the back of his hand with a fabulous sense of humour to boot.
Thank you.
September 23, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you taking the time to share your wonderful experience! We're happy to hear that our staff's knowledge and engaging service stood out to you. Thanks for your kind words!
Thank you,
Lauryn at Customer Care.
Verified
Reply from Bensons For Beds - Bolton Middlebrook
We are happy to hear that you found our team helpful and easy to chat with! Thank you for your positive feedback.
Thank you,
Lauryn at Customer Care.
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Fast and efficient delivery
Paid for delivery service arrived a little later than they originally expected to due to an accident and really bad weather. Both Chris and Csiko were very polite and friendly took the bed upstairs as we had requested when making the purchase. We’d also paid for the old mattress to be taken away. This was bagged and removed as well took all of ten minutes total very impressed by their efficiency and professionalism
September 17, 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that the delivery team's politeness and efficiency made a positive impression, especially considering the weather and delays. We appreciate your feedback regarding their professionalism in handling the bed and old mattress removal.
Thank you,
Lauryn at Customer Care.
Verified
Craig and his team were absolutely…
Craig and his team were absolutely brilliant, gave us great advice and went out of there way making it a pleasant experience.Would definitely recommend.
September 17, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that our team's advice and service made your experience pleasant! We appreciate your recommendation and are glad we could meet your needs.
Thank you,
Lauryn at Customer Care.
Verified
Great experience
Great experience, didnt feel pressured into a purchase. They listened to exactly what we wanted and advised us accordingly. Would highly recommend.
September 15, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had such a great experience! It's wonderful that you felt heard and that our advice was helpful. Thank you for your recommendation!
Best wishes,
Megan at Customer Care
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