Bensons For Beds - Bolton Middlebrook Reviews 686

TrustScore 5 out of 5

4.9

Unit 9 Middlebrook Retail Park, BL6 6JA Bolton, Lancashire, GB


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Rated 5 out of 5 stars
Verified

So I visited the bensons for bed shop at middlebrook, Bolton. Which as you may or may not know is surrounded by competitors. We did our shopping around and came back to bensons for bed shop, as we... See more

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Rated 5 out of 5 stars
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Paid for delivery service arrived a little later than they originally expected to due to an accident and really bad weather. Both Chris and Csiko were very polite and friendly took the bed upstairs as... See more

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Rated 4 out of 5 stars

Hama was very helpful offering us to use the machine to advise which mattress type you would be suited to and then showing us all the options that matched. She was quite knowledgeable despite being... See more

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Rated 5 out of 5 stars
Verified

Really good experience! Staffs was very lovely and helpful. They have helped me and mrs alot as we was beingba little picky and indecisive. Glad I have shopped here!

Company replied

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Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Furniture Store
  5. Mattress Store

About Bensons For Beds - Bolton Middlebrook

Written by the company

________________________________________ Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 9 Middlebrook Retail Park, BL6 6JA, Bolton, Lancashire, United Kingdom

  • 1204699371

4.9

Excellent

TrustScore 5 out of 5

686 reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars
Verified

Everything you'd expect from a highly rated company

Great choice available and prices/offers. Staff were very helpful at the showroom without being overly intrusive or pushy. Fitting service included was a massive bonus.

If anything, I felt the communication was a little lacking, but I put this down to the wardrobes I ordered having a fairly long lead time and as such, there was often nothing to update on while they were being manufactured. Approaching the delivery date, communication was regular, effective and hassle-free via email and phone. The delivery company was excellent and kept me informed throughout the day. They assembled the whole suite within an hour, talked me through it and took away all of the packaging too.

Worth adding that the wardrobes themselves are great quality and well worth the money.

February 26, 2025
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Reply from Bensons For Beds - Bolton Middlebrook

We're happy to hear that you found a great selection with helpful staff. We appreciate your feedback regarding the communication during the manufacturing lead time. We're glad the delivery and assembly met your expectations, and that you're pleased with the quality of your wardrobes. Your review really made our day, Megan at Customer Care!

Rated 5 out of 5 stars

The salesman Ben was excellent couldn't…

The salesman Ben was excellent couldn't fault his knowledge and personality. Brilliant service highly recommend

June 12, 2025
Unprompted review
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Reply from Bensons For Beds - Bolton Middlebrook

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the team member's knowledge and personality. Thank you for the recommendation, Megan at Customer Care

Rated 5 out of 5 stars
Verified

The salesman phill was very helpful…

The salesman phill was very helpful helping us chose our furniture perfect

June 3, 2025
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Reply from Bensons For Beds - Bolton Middlebrook

We're happy to hear that our team member was helpful in choosing your furniture. Thank you for sharing your positive experience with us! Take care, Megan at Customer Care

Rated 5 out of 5 stars
Verified

I have looked at wardrobes on line and…

I have looked at wardrobes on line and in store for months very unsure about buying such a big item unseen. I kept returning to the Benson’s site and decided to go view it in store and I was enchanted with it on first sight as it was in the window. I have had my current German manufactured wardrobe for 25 years - it’s been a good un. The excellent salesman at Bensons was brilliant. We are building outside and every room in our house is a complete mess so the lovely guy Craig said if we weren’t ready on the due date we could ring up and delay delivery. Honestly it could not have been a better sales experience for us. The wardrobe is just what I wanted at an affordable price in the sale and at last I have stopped wrangling with myself about which one to buy from where and what size!

May 30, 2025
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Reply from Bensons For Beds - Bolton Middlebrook

We're happy to hear that you found the perfect wardrobe after your search. We appreciate you sharing your positive experience with us. Megan at Customer Care

Rated 5 out of 5 stars

Middlebrook Bolton

I needed a single mattress to take away the same day but didn’t want to pay too much as it was only needed short term. I saw a mattress at a cheap price but was told I would have to wait for delivery but before I could leave the staff found a different mattress they had in stock within my budget. It was paid for and in my car 10 mins later saving me the hassle of carrying on the search on a busy retail park on a Saturday afternoon. Very grateful to all the staff for the help.

May 31, 2025
Unprompted review
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Reply from Bensons For Beds - Bolton Middlebrook

We're happy to hear that our staff could find a mattress within your budget and get it to you quickly. We appreciate you taking the time to share your positive experience, Megan at Customer Care

Rated 5 out of 5 stars
Verified

Because I had shopped with you…

Because I had shopped with you previously , and decided I would be treated with excellent service and I wasn’t disappointed , well done and I would recommend you to everyone thinking of shopping for beds

May 22, 2025
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Reply from Bensons For Beds - Bolton Middlebrook

We appreciate you choosing us again and are so glad we met your expectations with our service. Thank you for recommending us to others looking for beds, Megan at Customer Care

Rated 5 out of 5 stars
Verified

Great customer service from Phil who…

Great customer service from Phil who took the time to find the right product to suit my needs.

May 16, 2025
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for your review! We are thrilled to hear that Phil provided excellent customer service and helped you find the perfect product. We strive to provide personalized service for all of our customers. Thank you for choosing us! #customerlove #bestservice

Rated 5 out of 5 stars
Verified

The young man helped us with choosing…

The young man helped us with choosing the right mattress for us

May 9, 2025
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for choosing us for your mattress needs! Our team is dedicated to providing top-notch service and we are thrilled that our young man was able to assist you in finding the perfect mattress. We appreciate your support!

Rated 5 out of 5 stars
Verified

Highly recommended!

Very helpful and knowledgeable member of staff. No pressure put on us to buy. Sensible advice given. Thank you.

May 12, 2025
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for your kind words! We always strive to provide exceptional service and sound advice without any pressure to buy. It's our pleasure to assist you.

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service from Phil at Middlebrook Bolton shop would highly recommend purchasing from this store

May 12, 2025
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for your kind words! We are so glad to hear that you had an excellent experience with Phil at our Middlebrook Bolton shop. We strive to provide top-notch service to all of our customers and we appreciate your recommendation. See you again soon!

Rated 5 out of 5 stars
Verified

Well priced beds with a plethora of choice to suit all.

We had a positive experience when visiting Bensons for Beds. No pushy sales, just a polite, well knowledged sales team. The price was competitive and would recommend to all.

May 8, 2025
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for your positive review! We're thrilled to hear that you had a great experience at Bensons for Beds. Our knowledgeable and friendly sales team is always here to help find the perfect bed for you. We appreciate your recommendation and look forward to seeing you again! #HappyCustomers #BensonsforBeds

Rated 5 out of 5 stars

Choice

Choice, knowledge communication delivery

May 9, 2025
Unprompted review
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for your kind words about our team's choice, knowledge, communication, and delivery. We strive to provide exceptional service and are thrilled to know that we have met your expectations. We truly appreciate your support! #customerlove #exceptionalservice #teamwork

Rated 5 out of 5 stars
Verified

Was delivered on time specified and the…

Was delivered on time specified and the bed is very comfortable. Not too hard or too soft. An excellent night's sleep.

February 8, 2025
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for your positive review! We're so happy to hear that you received your bed on time and that it's providing you with a great night's sleep. We strive to provide comfortable and timely service to all our customers.

Rated 5 out of 5 stars
Verified

Went out of his way to find me a good…

Went out of his way to find me a good deal

May 7, 2025
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for your kind words! We always strive to go above and beyond to find the best deals for our customers. It's our pleasure to help save you money! - Team Bensons 💜

Rated 5 out of 5 stars

Bed BuyingWhen re in the Reebok…

When visiting the store in the Reebok Centre I was served by a salesman called Monty who was very professional and knowledgeable but most of all not pushy. He answered all our questions and explained everything The price was good also .First Class

May 4, 2025
Unprompted review
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for your kind review! We are thrilled to hear that Monty provided you with such professional and knowledgeable service while not being pushy. We pride ourselves on offering top-notch customer experiences and great prices. We appreciate your support and hope to see you again soon.
Sleep well, Team Bensons💜

Rated 5 out of 5 stars

Great service / Happy customers

Craig the sales man was very friendly and approachable when we asked a question about 3/4 divan beds. He guided us to the area were we cold try them out. He explained in details about the different types of mattress and costs. We were left alone to try them out at our leisure (no pushy salesman involved )
The whole experience was quick and positive and we soon decided on a divan bed and headboard for our spare room.
The price was very reasonable and what we expected to pay at a guess. They also accepted a Blue Light Card so a discount was deducted.
This is the second time my family have got fixed up at Bensons for Bed at Middlebrook Horwich and I highly recommend this store.

April 29, 2025
Unprompted review
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for taking the time to share your positive experience with Craig and our Middlebrook Horwich store! We're thrilled to hear he provided excellent service and helped you find the perfect divan bed and headboard for your spare room. We're also glad to hear you were able to take advantage of our Blue Light Card discount. Thank you for your recommendation and for choosing Bensons for Beds again. We appreciate your support!

Sleep well, Team Bensons💜

Rated 5 out of 5 stars
Verified

Good informative not too much following…

Good informative not too much following around when browsing

April 24, 2025
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for the positive review! We're glad to hear that you found our store informative yet not overwhelming. We strive to provide a comfortable browsing experience for our customers. See you again soon! Sleep well, Team Bensons💜

Rated 5 out of 5 stars

Fab service !!

I’m super happy with my son’s new bed! From start to finish everything ran exactly as we were expecting ! The order was taken very professionally, the delivery drivers James & Baz were fab! They phoned me about 40 mins before arrival. Everything was just brilliant.. every bed we have bought has been from Bensons and this reminds me why :) top service thank you!!

April 21, 2025
Unprompted review
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for sharing your experience with us! We are so glad to hear that you and your son are happy with the new bed. Our team takes pride in providing professional and timely service, and it's great to know it did not go unnoticed. Thank you for choosing Bensons, and we look forward to serving you again in the future! - Team Bensons 💜

Rated 5 out of 5 stars

Excellent customer service by Hawa at…

Excellent customer service by Hawa at our visit today.
She helped us purchase a bed frame and talked through the range of mattresses in store. She was helpful, kind and knowledgable.
Thank you Hawa!

April 21, 2025
Unprompted review
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for taking the time to leave this wonderful review! We are so happy to hear that Hawa provided excellent customer service during your visit. Our team takes pride in being knowledgeable and helpful to our customers. We hope you enjoy your new bed frame and mattress! Sleep well, Team Bensons💜

Rated 5 out of 5 stars

Great staff

Zam was lovely! He gave us great advice! Was patient and didn't rush us at all to make a decision. I told Zam what I wanted, price range and style and he knew exactly what to show me which made choosing so much easier!

As it's the Easter holidays, I brought my 2 boys along 8 & 10, the Easter egg colouring station was a brilliant touch and enabled me to be able to have a look around without bored children wanting to leave straight away. Thank you Zam for your help and advice! I cannot wait for my new bed to arrive soon!

April 15, 2025
Unprompted review
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for your fantastic review! We're thrilled to hear that our team member, Zam, provided you with top-notch service and made your bed shopping experience a breeze. We're also glad to hear that our Easter egg colouring station kept your boys entertained. We can't wait for you to receive your new bed!
Sleep well, Team Bensons💜

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