Avanquest Software Reviews 1,276

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the company's commitment to resolving issues promptly and efficiently. People highlight the helpfulness and friendliness of the staff, who are quick to provide solutions and assistance. Consumers value the prompt response times and the ease with which their concerns are addressed. Consumers report that the company's products have improved their PC performance. Some reviewers mention issues with registration or subscriptions, but these were generally resolved quickly through customer support. Overall, reviewers are satisfied with the service and attention they receive from the company.

Based on these reviews

Rated 4 out of 5 stars

I'm more quiet to be updated with the newest Updates of my drivers. That helps me to work faster and efficiently.

Company replied

Rated 5 out of 5 stars

I've searched for a long time for a ok driver updater i tried so much programs but with no one i was satisfied in the end i founded Driver genius and can i say im satisfied it's take a while with soun... See more

Company replied

Rated 5 out of 5 stars

I tried to find the PC driver for new printer and searched on internet, PChelpsoft came first on the list. According to the instruction I installed it and made annual subscription. Soon I noticed... See more

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Rated 5 out of 5 stars

CALLED TO GET HELP WITH A DRIVER & HUSBAND COULD NOT UNDERSTAND & STATED LOUDLY WITH FRUSTRATION "I'M 79 & I CAN NOT UNDERSTAND YOU, AGENT" THEN HUNG UP & PUT HIM ON A BLOCK OF SOME TYPE SO THAT WHEN... See more

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Rated 3 out of 5 stars

I purchased WebEasy Professional 10 as a full version in the USA. The program is usable without any time limitation, with an additional two-year download permission. Activation of the key was not poss... See more

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Rated 3 out of 5 stars

Support great but product troublesome. Keep asking to buy upgrades when editing and saving documents. Not impressed.

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Rated 5 out of 5 stars

I was pleasantly surprised with how this program treats you after a failed driver install. Other programs (including this one) of the same function require a system restart after each driver install.... See more

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Rated 5 out of 5 stars

It was very interesting how quickly you started activity. It was very good that there is a company which is taking care aout IT-problems customer have. Thany you very much.

Company replied

Rated 5 out of 5 stars

The patients of my technicians, their excellent help in restoring my use of technology I thought I would never understand. It makes you believe you can accomplish so much more with the right help and... See more

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Rated 5 out of 5 stars

I've had programs like this before....or so i thought, this company gave me PC Cleaner and Driver update programs, and they have improved my pc greatly, they let you know when any problem arises strai... See more

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Rated 3 out of 5 stars

The Application did not solve my problem although the advert appeared to say it would. ( fixing broken shortcuts ). So it was a waste of time getting the download. However the helpline staff were ver... See more

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Rated 5 out of 5 stars

I kept getting reminders to resubscribe. So i called 4 help. It became clear that my renewed payment was not activated. PC help soft was polite. knowledgeable, and efficient. thank you from Mike Bar... See more

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Rated 5 out of 5 stars

I requested to cancel my yearly subscription as I did not have a need for the PC Driver update. They immediately responded to my email and processed a cancelation. Their product was useful when I nee... See more

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Rated 5 out of 5 stars

I was pleasantly surprised at the prompt response and resolution of my issue. Everything was resolved in less than a hour! I was actually expecting a long process since every other company where I pu... See more

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Rated 5 out of 5 stars

The response from the Support Team is always fast and efficient. After the initial system generated acknowledgement email. I have always had an answer the same day or the next day. Service is extrem... See more

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Rated 3 out of 5 stars

I'm either like or dislike because I only just download the program but everything that come from the driver site fail to work so it isn't useful to me maybe something down the track perhapes

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Rated 5 out of 5 stars

I had emailed support my problem. I emailed because I knew that the hour was past the closing time. Within the hour, I had an email back with the complete instructions to follow. I immediately fol... See more

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Rated 5 out of 5 stars

Could not be more pleased with the help that I received from PC Help Soft support....it was easy to follow which I appreciated as I'm not tech savvy at all, but Lea led me through my problem and pers... See more

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Rated 5 out of 5 stars

I'm not a new customer, I was fully satisfied by the past time. A new satisfaction come out by support received to re-install the program after I lost it by other program (may be from Microsoft).

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Rated 3 out of 5 stars

I bought the product for my HP laptop. It did a great job cleaning up files and improving boot up. I liked it so much that I bought PCHelps Driver Updater. My HO was running well. Then the trouble sta... See more

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Rated 5 out of 5 stars

Quick response from the service provider. Focused on the issue and my problem. Mostly impressed I got the money refunded because the programme did not entirely solved my purpose.

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Rated 5 out of 5 stars

Over the years I have installed I number of different System-Optimizers and some left quite a mess behind. I was therefor, a bit scepticall about installing Avanquest, but it has proved to be a trust... See more

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Rated 5 out of 5 stars

I chose to accept the software for cleaning but couldn't get the program to process it. A company agent texted me a message and offered help. I had been trying for a week. He got online to my computer... See more

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Rated 5 out of 5 stars

everything is fine. You understood, that I am not this specialist who would need your excellent service at all. May be in my next life. Bye and thank you.

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Rated 5 out of 5 stars

The service and attention to the requirements of the PC owner (Me) was excellent and much appreciated. The computer is now working as it was some years ago.

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Rated 5 out of 5 stars

you guy were great and when i had to cancel my plan because of unforeseen events i got my full refund thank you guys

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Rated 5 out of 5 stars

Said it before, no comment, keeps your system in good order, definitely worth the money and more. keep up the good work, this app is here to stay 😁👌

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Rated 5 out of 5 stars

PC Cleaner always cleans up my PC with little help from me. Works very well and protects the health of my computer constantly. I very happy using this product and recommend it highly. I have had it o... See more

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Rated 5 out of 5 stars

Julie was very tolerant and understanding of this 79 year old. Spent a lot of time trying to make things work

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Rated 5 out of 5 stars

I had a small issue with the registration of my software, but it was promptly resolved while chatting with customer support online. Great service.

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Rated 5 out of 5 stars

I wasnt sure if all my purchases which could auto-renew were cancelled, I was assured that all my purchases were cancelled.

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Rated 5 out of 5 stars

Well I had a small problem with my renewal account But it was solved completely and without hustle Thank you

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Rated 5 out of 5 stars

Representative very helpful. Gave me a link so I could download PC Cleaner again. I had had to reset my PC and lost the program. Thank you!

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Rated 5 out of 5 stars

Easy refund if dismiss offer. It's enough a request by email. Fast response. Very positive experience.

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Rated 3 out of 5 stars

The software won't run. It stops at the same spot each time, saying :Service is currently unavailable. Please wait". I've waited days for it to do something. What can I do?

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Rated 5 out of 5 stars

I asked for a refund and the day after I had my credit in my credit card. I am using PC help for at least 5 years and very satisfied.

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Rated 5 out of 5 stars

Honestly I haven’t used it very much. I got seriously sick five years ago and haven’t even opened my computer in three or four years. So I decided to take away all the costs with it.

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Rated 5 out of 5 stars

The complaint via e-mail was perfectly understood and resulted in a promptly pay-back, which gave me all confidance to re-order this time correctly...

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Rated 5 out of 5 stars

Easy to use and very clear instructions. Best of all, it really works well!

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Rated 5 out of 5 stars

The speed of the reply relating to my query was impressive. They really care about the client.

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Rated 5 out of 5 stars

Very, very quick help and support, so that my problem was solved in a few minutes 👍🏻 Thank you

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Rated 5 out of 5 stars

I bought a software package from this company, I decided it was a bit too complicated for me. I sent an email asking for a refund. I was contacted by return by their customer services. They were exce... See more

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Company details

  1. Computer Software Store
  2. Business to Business Service
  3. Software Company
  4. Software Vendor

About Avanquest Software

Written by the company

With nearly 40 years of experience, Avanquest is a leading software developer dedicated to delivering innovative, reliable, high-quality software solutions. Our diverse portfolio includes software for PC optimization, PC security, PDF solutions, and photo editing, catering to both individual users and businesses.

Avanquest is committed to enhancing user experience by integrating cutting-edge technologies such as artificial intelligence into many of our products. Our advanced software solutions are designed to improve PC performance, ensure robust security, streamline PDF management, and enhance photo editing capabilities.

At Avanquest, customer satisfaction is our top priority. We provide exceptional customer support through LiveChat, phone, and email, ensuring users receive the assistance they need. For more information about our products or to reach our support team, please visit our Support Page.

Avanquest® is a registered trademark of Avanquest® Software.

OUR MISSION

Written by the company

Innovative software solutions provider simplifying day-to-day digital life.
We drive engagement by delivering trusted, user-friendly software where simplicity, power, and innovation exceed customer needs.

Contact info

Promotion box for Avanquest Software

Empowering users with full-spectrum SaaS

We don't just make software, we create experiences.

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

When changing computer equipment in my…

When changing computer equipment in my office, I needed to reassign some of the Key Codes. A quick note to Avanquest's Service Desk got me the quick help I needed. Thank you very much. Ron

October 11, 2025
Unprompted review
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Reply from Avanquest Software

Hello Ronald,
Thank you for your feedback! We're glad our Service Desk could assist you quickly during your equipment change. It's great to hear everything went smoothly, and we truly appreciate you taking the time to share your experience. If you ever need help again, we're always here to support you!

Rated 1 out of 5 stars

Dont buy for Canadian operations

Why would you sell a product on Amazon.ca that doesn't support a Canadian business

Via trust pilot, avanquest requested that I contact their support team, which i already did when I couldn't even set up my company information because it wouldn't accept my canadian address. It is their support to team that advised me that it is not designed for Canadian companies. I did send an email to their customer service team as suggested by the tech team response

October 8, 2025
Unprompted review
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Reply from Avanquest Software

Hello Keith,
Thank you for taking the time to share your experience. We're sorry to hear about the concerns you've raised. We’d really appreciate the opportunity to look into this further and see how we can help. Please reach out to our support team here: https://help.avanquest.com/hc/en-us

Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE....

AVOID LIKE THE PLAGUE....
BECAUSE THATS EXACTLY WHAT THIS RANSOMWARE IS...
P C CLEANER.
YOU CANNOT UNISTALL...
YOU DONT PAY THE MONTHLY FEES THEY DEMAND, IT CONSTANTLY CRASHES YOUR COMPUTER...
JUST HAD TO PAY $60 TO HAVE A PROFESSIONAL REMOVE IT...
Their App refused to uninstall...
I downloaded it after a search for freeware, their Google search confirmed this, I downloaded the app and it's a paid for app, so before I even used it, I tried to uninstall it, it then took me to their website and offered a discount.
I didn't want the app so I tried to close the window, and couldn't, I tried to close the app and couldn't, then my laptop froze completely. So I shut down my laptop and tried again, same result, on the fourth attempt my laptop refused to boot, so I tried the F9 to get into safe mode, it refused, I ended up paying 2000 baht to get it fixed, the guy said it took all day...

October 7, 2025
Unprompted review
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Reply from Avanquest Software

Hello Andy,
Thank you for taking the time to share your experience. We're sorry to hear about the issues you’ve encountered. Our goal is to provide a reliable service, and we take these kinds of concerns very seriously. We would like to take a closer look at your case to understand what happened and assist you accordingly.
We’ve sent you a request for your contact information. Please follow up so we can open a support case and help resolve this as quickly as possible.

Rated 5 out of 5 stars

Easy to use and very clear instructions.

Easy to use and very clear instructions.
Best of all, it really works well!

September 26, 2025
Unprompted review
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Reply from Avanquest Software

Hello Jacques,
Thank you for your feedback! We're happy to hear that you found the instructions clear our software easy to use!

Rated 3 out of 5 stars

Support great but product troublesome

Support great but product troublesome. Keep asking to buy upgrades when editing and saving documents. Not impressed.

September 25, 2025
Unprompted review
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Reply from Avanquest Software

Hi,
We appreciate your feedback on the program and our support team. We'd like to check what package you have and why you are asked to buy upgrades. Please confirm your contact details so we can email you regarding this matter.

Rated 5 out of 5 stars

Sorting a technical problem

After having a technical problem all has been resolved. Thank you.

September 19, 2025
Unprompted review
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Reply from Avanquest Software

Hello John,
Thank you for taking the time to share your experience! We are happy to hear your problem was sorted! We are always here if you need our help!

Rated 5 out of 5 stars

Cann't find drivers? PC HelpSoft can

Always have the latest driver updates

September 14, 2025
Unprompted review
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Reply from Avanquest Software

Hi. Thank you for your feedback! It’s great to know you’re always getting the latest driver updates. We’re glad the software is keeping everything up to date for you.

Rated 1 out of 5 stars

I never subscribed to this crowd

I never subscribed to this crowd. had neverheard of them untl a debit appeared for a "purchase" I new nothing about appeared i my bank account. The scary thing is it was a new just activated and not yet used. So how did they get the Debit Card number?

September 5, 2025
Unprompted review
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Reply from Avanquest Software

Hi Fred. Thank you for letting us know that you need help with clarifing the charge. We sent you a request for your contact information. As soon as we get it, we will create a support case for you.

Rated 1 out of 5 stars

I want my money back for the Helpsoft…

I want my money back for the Helpsoft driver updater software I purchased under the 30 day guarantee. They dont respond to emails. The software has problems. make them respond.

August 25, 2025
Unprompted review
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Reply from Avanquest Software

Hi Paul,
Thank you for your review. We understand how important it is to have refund requests handled smoothly under the 30-day guarantee. To make sure your request is processed quickly, please confirm your contact details in the request we sent you from Trustpilot. We'll be glad to follow up and help.

Rated 1 out of 5 stars

SCAM stay away,

SCAM stay away,

August 20, 2025
Unprompted review
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Reply from Avanquest Software

Hi Nick,
Thank you for your feedback. Our products and services are legitimate, and if you’ve experienced an issue with a charge or the software, please confirm your contact details so we can follow-up and help you properly.

Rated 5 out of 5 stars

everything is fine

everything is fine. You understood, that I am not this specialist who would need your excellent service at all. May be in my next life. Bye and thank you.

August 20, 2025
Unprompted review
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Reply from Avanquest Software

Hello Jürgen,
Thank you for taking the time to rate our service! We're happy to hear everything went smoothly, even if our service wasn’t exactly what you needed this time. Should you change your mind, feel free to contact us anytime!

Rated 3 out of 5 stars

I purchased WebEasy Professional 10 as a full version in the USA…

I purchased WebEasy Professional 10 as a full version in the USA. The program is usable without any time limitation, with an additional two-year download permission. Activation of the key was not possible. After three hours of chatting, I was able to get a one-year version of the program, which means I would have to buy it again every year. I was promised a change to my unlimited version, but I have not yet received it.

August 11, 2025
Unprompted review
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Reply from Avanquest Software

Hello Leopold,
Thank you for sharing your experience with us. We are very sorry to hear about the difficulties you faced with your software activation and the confusion regarding the license terms.
Please be assured that our support team will follow up with you soon to provide further assistance. Thank you for your patience.

Rated 5 out of 5 stars

needing personal help

functional helpdesk

August 1, 2025
Unprompted review
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Reply from Avanquest Software

Hello Michael,
Thank you for taking the time to share your experience with our support team! We are happy to hear it was positive!

Rated 5 out of 5 stars

Quick action whenever action is needed

It was very interesting how quickly you started activity.
It was very good that there is a company which is taking care aout IT-problems customer have.

Thany you very much.

July 4, 2025
Unprompted review
Avanquest Software logo

Reply from Avanquest Software

Hi Roland,
Thank you for your kind words! We're glad to hear that our quick response made a positive impression and that you feel supported when issues arise.

Rated 5 out of 5 stars

The review is for Driver genius and the integrated optimization tools.

I've searched for a long time for a ok driver updater i tried so much programs but with no one i was satisfied in the end i founded Driver genius and can i say im satisfied it's take a while with sound driver but he's installing the best. This is the 3nd years with driver genius.

July 18, 2025
Unprompted review
Avanquest Software logo

Reply from Avanquest Software

Hi Angelo-Alex. Thank you so much for your message! We're really glad to hear that Driver Genius has met your expectations after trying so many others.
Even if some drivers take a bit longer, it’s great to know it’s delivering the best results for you - and wow, 3 years strong! We truly appreciate your trust and loyalty.

Rated 1 out of 5 stars

Horrible scam operation

Horrible scam operation. It looks like you are getting PDF suite, but you are just getting a scam company and runaround loop that you don't get anything. Plus they are only trying to get in to your computer by you giving them "access" to help you. STAY FAR AWAY!!!!

July 16, 2025
Unprompted review
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Reply from Avanquest Software

Hi Deborah,
Thanks for sharing your feedback. We understand your concern, and we want to clarify that PDF Suite is a legitimate product developed to help users manage their documents effectively. Remote support is occasionally offered for troubleshooting, but it's always optional and secure. If you’ve encountered any confusion during installation or activation, our team is available to assist and ensure you get the service you expect. Please confirm your contact details in the request we sent you from Trustpilot, so we can email you and help.

Rated 5 out of 5 stars

it's easy and tools are marvelous

severall options really usefull like tools etc,

July 14, 2025
Unprompted review
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Reply from Avanquest Software

Hi Robert,
We appreciate your feedback! It’s great to know you're enjoying the variety of tools and finding them useful.

Rated 5 out of 5 stars

Excellent

Very, very quick help and support, so that my problem was solved in a few minutes 👍🏻 Thank you

July 12, 2025
Unprompted review
Avanquest Software logo

Reply from Avanquest Software

Hi Livi,
Thanks a lot for sharing your experience! It's great to hear that your issue was resolved so swiftly.

Rated 5 out of 5 stars

Caring shows in quick reply.

The speed of the reply relating to my query was impressive. They really care about the client.

July 1, 2025
Unprompted review
Avanquest Software logo

Reply from Avanquest Software

Hello Lynley,
Thank you for sharing your experience with our support team! We are glad to hear that you are satisfied with the speed of our responses!

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