RS

Rita Smith

United States

Reviews

Review of Avanquest Software

Rated 5 out of 5 stars

CALLED TO GET HELP WITH A DRIVER &…

CALLED TO GET HELP WITH A DRIVER & HUSBAND COULD NOT UNDERSTAND & STATED LOUDLY WITH FRUSTRATION "I'M 79 & I CAN NOT UNDERSTAND YOU, AGENT" THEN HUNG UP & PUT HIM ON A BLOCK OF SOME TYPE SO THAT WHEN WE CALLED BACK THE PHONE STATED "YOU YOU HAVE BEEN PLACED ON A DO NOT CALL LIST???" THE COMPANY & KERI HANDELED OUR REQUEST TO CANCEL & REFUNDED OUR MONEY AS WE NEVER ACTIVATED THE DRIVER & NO LONGER WANTED THE PRODUCT

May 9, 2025
Unprompted review

Reply from Avanquest Software

Hello Rita,
Thank you for sharing your experience. We’re sorry to hear about the initial difficulty your husband encountered during the call. We have forwarded your case to our quality assurance team.
That said, we’re very glad to know that our team was able to assist you promptly with your cancellation request.
If there’s ever anything else we can do to support you in the future, please don’t hesitate to reach out.

Review of GoHealth

Rated 5 out of 5 stars

Markita was very helpful in reviewing…

Markita was very helpful in reviewing with me the Give Back choices different from Well Care & made it easy to apply

October 18, 2022

Reply from GoHealth

Hi Ms Smith! Thank you for your review of our agent Marquita on Trust Pilot. We are glad you had a positive experience and will share your comments with her manager. Please reach out to our Member Services team at 855-203-4871 if you have any questions about your new plan or need assistance. We are always happy to help! Thank you again for your review. Anne C. GoHealth  Member Services Specialist

Review of Crown & Paw