Alibaba.com Reviews 27,291

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the excellent quality of the products and the high level of service provided. Customers highlight the effective communication throughout the entire process, with sales representatives keeping them informed and updated. People also value the honesty and transparency in timelines and pricing. The company's "can-do" approach and willingness to assist with any issues have left consumers very satisfied with their purchases. Consumers are happy with the professional and helpful customer service, with representatives being patient, knowledgeable, and responsive. The platform is praised for its ease of use and the wide variety of quality products available. The ability to communicate directly with suppliers and the post-order support are also highly valued. Some consumers have highlighted the fast delivery and efficient handling of orders.

Based on these reviews

Rated 4 out of 5 stars

Aluminium luvers bi fold doors from the Guangxi Beautiful Sunshine Industrial Development Co., Ltd. They were amazing from start to finish with the consultant (Lily) answering promptly to all my ques... See more

Rated 4 out of 5 stars

Alibaba probably is one of the largest online market places all over the world. I got a nice experience with ordering from my country. The quality of products which I ordered from Alibaba is decent an... See more

Rated 5 out of 5 stars

Alibaba is unbeatable if you’re buying in bulk. I used it for sourcing packaging materials, I could communicate with suppliers without heavy troubles, you just need patience to double check everything... See more

Rated 5 out of 5 stars

She has been very communicative with me, double-checks the designs I submit and points out any errors I have (saved me a few times!). Very competitive prices, and shipping fees. Every time she ha... See more

Rated 5 out of 5 stars

Once my order was placed the supplier began sending updates on my product. This included sending pictures of it ready to ship and telling me when it shipped.

Rated 5 out of 5 stars

Excellent experience with ordering from China. The quality and range of your products is simply superb. I hope you can ship all the items to India. I hope aliexrpress.com your sister site is starting... See more

Rated 5 out of 5 stars

Easy to communicate with suppliers. Very happy with the company that I chose to work with, Puijang Chufa E-Commerce. Customer service levels were excellent from Claire Chu, could not have been bette... See more

Rated 5 out of 5 stars

Ayla Li from X-Tech is very good seller and very pleasant. She always answers questions and give informations at any time of the day, I recommend !

Rated 5 out of 5 stars

the platform has established trust by allowing the buyer to communicate , rate, report,...while in the middle of purchase, after purchase...this also helps the seller to do things professional with ac... See more

Rated 5 out of 5 stars

As an American shopper I was a bit anxious purchasing through Alibaba, but my experience was GREAT! Several sellers helped me find the correct product and once I found the one who had the items in st... See more

Rated 5 out of 5 stars

I bought plenty from AliExpress but on Alibaba, i found what i could not anywhere else! If you really need something, solicit sellers on here and you will find that one that will make your item(s) or... See more

Rated 5 out of 5 stars

Excellent company all around! I have ordered from them 4 times and will continue to order from them, as the service is perfect!

Rated 5 out of 5 stars

Used Alibaba in the past for electronics but this is the first time for car bodywork. Really good service and the product was of a good quality and as manufacturers parts. Fitted first time without wo... See more

Rated 5 out of 5 stars

Gonped has communicated very well throughout the entire process. They were very honest with timelines, pricing, and any hiccups that occurred. My experience has gone so well I purchased another Surron... See more

Rated 2 out of 5 stars

If you purchase a trailer with equipment you should be able to at least get the equipment serviced if there is an issue with it or be able to return it if you are not completely satisfied. I received... See more

Rated 5 out of 5 stars

Keep track of conversation between customer and supplier is great, It may help in case of some misunderstandings. Payment assurance is a perfect option, gives kind of additional trust while buying f... See more

Rated 3 out of 5 stars

I like the quality of seller products, but don't like they nonprofessional saleman knowing nothing about their products and items, ofen made mistake and causeed misunderstood. I prefer professional sa... See more

Rated 5 out of 5 stars

JC communicated with me on the dispatch and any questions that I have. The product is well made, and I am verry happy over all I have been verry happy with the sales from the start and hang onto JC as... See more

Rated 5 out of 5 stars

They have a great variety of sellers where I can purchase products for my store in bulk quantities suitable for online store. Quality of the products is usually excellent, and when it isn't they step... See more

Rated 5 out of 5 stars

I love working with Alibaba, the company Color Round Printing I found through them is wonderful and Alibaba always makes sure that everything is perfect!

Rated 5 out of 5 stars

The good communication and a sales representative who kept me up to date throughout the process. This company has a "Can Do" approach and will leave you very pleased with your purchase.

Rated 5 out of 5 stars

Claire was on this project from the moment I first emailed. She gathered my info and sent the order info from me in a professional way, and executed the process seamlessly.

Rated 5 out of 5 stars

this from start to finish was brilliant so helpful in everyway even when not knowing annie could not do enough to help with everything

Rated 5 out of 5 stars

nice contact, great service, good quality and no pressure during the order-process. Better than some german sellers. In short very professional.

Rated 2 out of 5 stars

Vendors disappear, scammed out of $1500, no assurance of product quality, mandatory sizing in inches or cm.

Rated 5 out of 5 stars

The delivery was super fast, the exempllant quality and was designed to my liking, the very friendly seller and always willing to help me, I am very satisfied with the product and the help of the sell... See more

Rated 5 out of 5 stars

Very good quality, price and services Delivery: Quality: Design: Service:

Rated 5 out of 5 stars

I've purchased on Alibaba a few times. Alibaba is a professional business that provides great products and services. Many times you will find your best price at Alibaba, and if you don't need the pr... See more

Rated 5 out of 5 stars

The level of sophistication of Alibaba.com in post order support for purchasers is highly impressive. Several post order E-mails regarding order progress along with sufficient care to ensure item was... See more

Rated 5 out of 5 stars

Timely response and adequate information about product inquired. Dedicated team to address the query.

Rated 5 out of 5 stars

We received our 92-inch Rising Electric Screen and are very pleased with the entire experience — from ordering and delivery to packaging and product quality. The screen arrived well-protected... See more

Rated 5 out of 5 stars

I’m really, really happy with this supplier! Great quality, super reliable, and always on time — which is rare to find on Alibaba. Even though my order was right before their holiday, Sky and his team... See more

Rated 5 out of 5 stars

I ordered 100 books and I got a personal chatassistent who went beyond to make them exactly how I like for such a low price. Around 3-4 euro a book. If you need help with printing ask for Cris Han.

Rated 5 out of 5 stars

Excellent quality & service. SCN056 & SCN002H. The fabric is better than other manufacturers & you get honest answers, the more expensive one is higher attenuation but the cheaper is also very good at... See more

Rated 5 out of 5 stars

A very serious company. The materials are excellent and the customer service is very efficient. I was particularly assisted by Nathan, who was always ready to respond and help me through every stage o... See more

Rated 5 out of 5 stars

The order was quickly and efficiently. I received the order ahead of the time I expected it. The price and quality were excellent. I was guided through the process very well by Vivian.

Rated 5 out of 5 stars

Everything was perfect! The part arrived exactly as described and in excellent condition. What really stood out was the service from Gu Nora – she is an outstanding seller, very professional, helpf... See more

Rated 5 out of 5 stars

Amy replied to all my messages immediately. She did not leave me on read like other suppliers have in the past. She was straight forward with costs and updated me on the progress of my production. She... See more

Rated 2 out of 5 stars

I have been using Alibaba for a long time. Overall, it's not bad, but you do not have any protection. The sellers or freight forwarders can commit the most obvious violations, and Alibaba woul... See more

Rated 3 out of 5 stars

I have purchased many things from Alibaba. It does bother me that Alibaba does not police the obvious fraudulent ads. I received an WhatsApp message from Alibaba promoting Lexus cars. When I was dir... See more

Rated 5 out of 5 stars

Qingdao Homelike Homeware Co., Ltd. is very efficient and professional to work with. Mr. Will Lee has been extremely helpful and responsive throughout the process. The product quality is excellent... See more

Rated 5 out of 5 stars

I had such an amazing experience with Darson Prime. I was helped by the lovely Kiki Zhang who was very patient, helpful and so knowledgeable about my vision and the product that i was looking for. S... See more

Rated 5 out of 5 stars

The customer service was top notch, advises on what to buy and offering options and alternative shopping sites. Very easy to navigate and find what you are looking. The site offers options to all t... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I’m absolutely impressed with this order! The pins and backing cards turned out amazing — the quality, colors, and packaging are perfect, exactly as I wanted. 💙 The team was inc... See more

Rated 5 out of 5 stars

Everything's fine. Delivery efficiently and very quickly. Equipment packed solidly. Thank you and best regards

Rated 5 out of 5 stars

I bought 50 spheres to make lamps, and customer service helped me understand the shipping costs and delivery times. Once the spheres arrived, they were properly boxed with the right protective packa... See more

Rated 5 out of 5 stars

I’ve had an excellent experience using Alibaba. The platform is reliable, easy to use, and offers a wide variety of quality products. Communication with suppliers has been smooth and professional, and... See more

Rated 2 out of 5 stars

If you're ordering from Alibaba to Papua New Guinea, be prepared to wait a very long time. What should take weeks can drag into months, sometimes even close to a year depending on the supplier and shi... See more

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Company details

  1. Online Marketplace

Information provided by various external sources

Alibaba.com connects buyers and suppliers from around the world


Contact info

4.0

Great

TrustScore 4 out of 5

27K reviews

5-star
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1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars

Very nice experience

In all simplicity, they were very good in following up on my questions before the purchase as well as during the shipment process, also helping with the papers etc. Very nice person also!

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Order 10658940501022163

Ordernumber: 10658940501022163
I mean, Trump is right. You should really boycott China and Alibaba. I bought something and paid $900 for shipping by air because I wanted it quickly. Boat was like 300. It's been seven weeks now. Still no product and not even a track and trace. I've even been dealing with customer service for four weeks because I buy insured. Even they're not taking my problem seriously and are saying, "Yes, you have to wait." Thank you for your understanding and patience. Simply curt, disgusting customer service, especially the seller. These people have gotten too much of a kick out of us buying in China en masse. Never again. I'd rather pay double in Europe so I get better service than these shady practices from Alibaba. They're working with scammers and aiding and abetting scams, and then letting customers suffer the consequences since they've already paid for it.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

I used Alibaba to find a logistics…

I used Alibaba to find a logistics partner to deliver heavy freight to Italy. The process was clear, professional, fast and at an excellent price. Communication was amazing, the freight arrived early and even better than when it departed. They took the time to weather seal the crates, and when it arrived, it was clean, spotless and without any signs of being transported across the globe. I'm very impressed. Plus, the integration of services with Alibaba, Alipay and the logistics company was seamless and just excellent.

October 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Refund Case pending for 16 days

I bought items with issues, and the supplier agreed to a refund. I filed a return case on 29 Sept 2025, and it’s now 14 Oct — still no progress! Both of us have contacted customer service countless times, and all we get is “Our higher team will reach out soon.”

It’s a never-ending loop. Alibaba’s support is useless. For such a big platform, this is honestly pathetic. Avoid it — you’ll regret it.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

We placed a large order of small…

We placed a large order of small statues through this supplier, and I am extremely satisfied with both the quality of the products and the exceptional customer service we received throughout the process.

The supplier kept us well-informed at every stage — from order confirmation to shipping updates. When an unexpected issue arose (a shipping vessel collided at the port in Los Angeles and some containers fell in the water), the supplier promptly informed us and even shared a link to a local news report for transparency. He immediately reassured us that they would fulfill the order from their U.S. warehouse to avoid any delay.

True to their word, they delivered the products on time, and we were delighted that our planned date and event went ahead without any disruption.

I greatly appreciate their professionalism, communication, and commitment to customer satisfaction. Highly recommend this supplier — trustworthy and dependable!

September 15, 2025
Unprompted review
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Rated 1 out of 5 stars

I purchased a manufacturer home from Suzhou Guxin Steel Structure Engineering Co

I purchased a manufacturer home from Suzhou Guxin Steel Structure Engineering Co on the Alibaba platform under the Trade Assurance Policy. The delivery was over a month late. When it arrived, there were no installation instructions. The roof I ordered was missing and the terrace was bent. Holes to assemble were not drilled. Roof leaked. Toilet, door lock and window lock were broken. The house was stated to comply with Canadian codes and if does not. Floor plan was wrong. I reported these deficiencies immediately, approx 2 months ago and no attempt to correct any of these issues has been delivered by the seller. Alibaba Trade Assurance platform guarantees the owner will respond to complaints within 5 calendar days if it will automatically refund to buyer (me). It has not done so.

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

I would like to advise caution…

I would like to advise caution regarding Alibaba. I recently purchased a projector through their platform, and unfortunately, both Alibaba and the seller have been uncooperative in providing a refund or resolution.

If you value your money and want to avoid potential issues with receiving damaged or substandard goods, I recommend exploring other reputable suppliers.

October 8, 2025
Unprompted review

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