I purchased a manufacturer home from Suzhou Guxin Steel Structure Engineering Co
I purchased a manufacturer home from Suzhou Guxin Steel Structure Engineering Co on the Alibaba platform under the Trade Assurance Policy. The delivery was over a month late. When it arrived, there were no installation instructions. The roof I ordered was missing and the terrace was bent. Holes to assemble were not drilled. Roof leaked. Toilet, door lock and window lock were broken. The house was stated to comply with Canadian codes and if does not. Floor plan was wrong. I reported these deficiencies immediately, approx 2 months ago and no attempt to correct any of these issues has been delivered by the seller. Alibaba Trade Assurance platform guarantees the owner will respond to complaints within 5 calendar days if it will automatically refund to buyer (me). It has not done so.