DHgate Reviews 33,851

Have used DHGate many times and been satisfied. However my latest purchase means I shall never purchase again. The bag is meant to be suede and is clearly plastic. I issued a dispute and received a me... See more

Made an order arrived relatively quickly. Quality was terrible, fraying and stitching coming apart. Did the online clicks for a refund, return cost would be more than what I paid for the item. Return... See more

Scam company. DHgate holds onto funds while you deal with seller. The item arrives incorrect size. The seller asks you to return item and pay postage. Its a strange message type service not a normal w... See more

I had wanted to purchase about four items because I never heard purchased anything from DH gate so I thought it was be a good experience. I tried to use Klarna. It was not accepted so I could not purc... See more

WORST EXPERIENCE WITH THIS ONLINE BUSINESS! DELAYS, ROGUE TRADERS WHO SELL AT EXHORBITANT PRICWS AND THE PANEL OF LOOKING INTO DISPUTES IS THE WORST. BIASED TOWARDS THE SELLERS. IF YOU WANT TO LOSE MO... See more

Accept a hit or miss with each urchase. I have been scammed on this site also. But I was willing to accept all over some years, until they shut me out f my account form one day then two days later a v... See more

If I could give this place less than zero, I would. I ordered an outfit on September 4th. It is now October 2nd. Ive been a customer of Temu and Shein and I NEVER had a problem with timely delivery.... See more

Would give zero. Appalling difficult ordering system. Wrong size trainers sent so DHGate opens a dispute then closes it because I have not returned at my own expense to china. Gone round and round mes... See more

Horrible experience. From May 2025 I am dealing with the non-delivery and the fact that DHgate agents have no idea what they are doing, they have only one goal: to take your money and to protect the s... See more

I'm writing another review with regards to this criminal site. This piece of s**t Zara04 now faked the delivery update to make it look like it wasn't delivered because of an "inaccurate: address. B... See more

I ordered a bag form this web site and received a tracked royal mail parcel with a piece of cardboard 3cm x 3cm. I have been unable to communicate with anyone via chat or email and would advise agains... See more

DH Gate is a scam. Just placed one order, item that turned up was a random size and poor quality. Contacting the seller was useless, all they did was send a laughing emoji. The claims process with DH... See more

Total con and have to accept it. Don’t waste time trying to save a little money; it will ultimately cost you more. Watch out for deceptive schemes or scams that may appear appealing at first but could... See more

2nd response to DHGate Thank you for your response All emails regarding this order (and there have been many) pertaining to fraudulent tracking information and new products came from DHGat... See more

Ordered a top, nearly 3 weeks ago. It's been waiting for the carrier for a week to collect it. I asked for a refund while it was still at the warehouse. The seller doesn't respond. Declined my refund.... See more

NEVER RECEIVED MY ITEM...ORDERED 7/7/2025. THEY SAID TO BE PATIENT...I ASKED FOR A REFUND AND GOTTEN NO RESPONSE....MY PATIENCE IS LONG GONE...REPORTED THEM TO BBB AND THEY ARE INVESTIGATING. DO NOT U... See more

Ordered 2 items and received the wrong items. Seller is not reading any of my messages regarding this and I have been trying to access "online chat" for the last 2 days and it is not allowing me t... See more

used dhgate, item did not arrive,2/3 months later credit card is being charged for orders I did not make, card now blocked, wont be going anywhere near this company ever again, beware.

I wish I could give them 0 stars. Half of my orders were never delivered and they make it virtually impossible to make a return. They want video evidence that you never received your package. I tried... See more

Ordered an item with Klarna. Turned up in time and looked all good. Used it once, less than 5 minutes after using it the whole thing fell apart. Seller won’t refund or provide a return label as it app... See more

DHGate is AWFUL. In particular, STAY AWAY from the seller "zhangdaren_watches," he's an absolute criminal and DHGate does nothing to mitigate criminal activity on their site. The links to "Customer Se... See more

Hello, I'm not sure if I'll get an answer here, but I have a problem returning a package. To return the package, I have to log in. The problem is that I don't remember my password, but I'm pretty sur... See more

Order only partial delivery for same order 2nd time in a row. order number 310889841180. was suppose to get 400. first delivery 50. then dispute. 2nd delivery 50 (today). already have dispute up abou... See more

So poor and customer service assist scam sellers Ordered tops and didn’t recieve them Seller stated didn pay and showed promo of payment Seller then admitted payment Now no goods and th... See more

I did NOT receive my order. Order number 312480751593 LED SMD Strip Light Shoes Switching Line Or Battery Or The Combination Of Switching Line And Battery Is Complete. Shoes Pa... See more

A lot of back and forth with sellers who don’t want to negotiate on the product you received from them that’s not legit. They send you products that looks nothing like the picture they are advertising... See more

In a follow up to DHgate’s response my order number is fmdfde19310. I have also tried to chat online, but the conversation just goes around in circles.. I would also like to add Pl... See more

SCAM Do not spend your money here. Tracking never works. They say delivered but no package here. Post office say trancing number does not exist. Dhl, fedex etc say the same. Never trust a company that... See more

Hi I ordered a cell phone that was a lot cheaper than the other ones . From phone 0505I got to checkout and paid and waited on it getting delivered . The seller is now saying the wrong price was on i... See more

My son loves buying shoes from DHgate, but every time our credit card ends up getting scammed about a month later. I always suspected, but now I know for sure because the last credit card we used, it... See more

Don't buy anything from TONYVIC. Full scam artist & fraudster. Do not trust any reviews on the website, all the negative ones are deleted by the shop owner and controlled by them. It's totally ridicul... See more

SAVE YOUR MONEY! SCAM SCAM SCAM SCAM SCAM SCAM SCAM…, On August 5, 2025, I ordered 2 separate orders of clothing, jewelry, a wallet, shoes, a cup, a blanket, a purse, and quite a few other things. I... See more

My review is the same as the others I ordered two orders the first order I saw the tracking process and then all of a sudden it said that it was delivered on 9-07 . I never got it. And I wrote the com... See more

Very disappointed with DHGate, I made an order on 7-14-25 from "Popular_District" store for a Mawl laser-C1, By 7-30-25 I havent receive a tracking number. On 8-1-25 I was just told that its at th... See more

Really awful experience. Waited ages for one order. Received a defective item, requested replacement. No response, raised a mediation to be told replacementhad been sent and I was given tracking. Say... See more

I ordered a watch on DHGate that was advertised as a mechanical automatic watch with photos and video showing an automatic movement and a "R" logo. What I received was a cheap “Binbong” quartz w... See more

I ordered some items and it stated that the seller ships within 72 hrs and takes 3-7 days. I ordered on 13th august and the order still hasn’t been shipped! I chatted to them and they just... See more

What an absolute joke of a company. Never received my items, I got a tracking number and it never even made it to my address. They illegally took double the price of the items and have never given me... See more

I placed an order over a month ago. Still haven’t received it. The tracking says it was delivered days ago, meanwhile I still don’t have it. Customer service is slow. I will never order from here agai... See more

I never received my package and they are blaming the post office and not addressing the issue. They respond to emails but not giving resolution only blame. DO NOT SEND YOUR MONEY. ITS A SCAM.

I ordered one item. It was never received. Because I cannot prove the item was never received, they refuse to refund my purchase amount. I would have rather had the item vs the refund but not onl... See more

Horrible experience! DHgate makes it impossible to do returns or even file the dispute. They ask you to return the items to the vendors and it cost so much money to ship the items. It’s not worth it.... See more

Over the last few years I've probably spent 3k£+ on various things like hoodies watches but mainly shoes. My experience started so great. Items would take 3-5 weeks to arrive to the UK but you'd alway... See more

Is it possible to rate DHgate a zero?! I paid nearly $100.00 for a watch. Ordered and paid in May. Unable to contact the seller and the ultimate insult is they emailed me asking for a review.... See more

PLEASE PLEASE DONT DO IT, I brought a phone from these shower of shit, silly me i suppose, As soon as it arrived I tried it guess what? It didn't work, I contacted them straight away and told... See more

I misunderstood and jumped to conclusions. These guys didn't clone my card, someone else did and tried to use it here. I was wrong. Apologies.

This should be ZERO. They do not care about you, your experience or whether you buy with them again. The item wasn't leather, as specified, and sellers won't refund you. I would avoid it at all costs.... See more

I haven't received my package first delivery date was September 2nd then September 16th and still no package I will never order from them again

DHGate STOLE £30 of my money! I provided mountains of photographic and message evidence but they supported their scammer seller who literally shipped an empty mailbag halfway around the world to... See more

Invalid tracking number and seller will not answer any messages. I do not recommend using this company! Dispute response :The seller claims the item is lost and wishes to resend. The seller does n... See more