Alexanders Removals & Storage Reviews 596

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their professionalism, friendliness, and thoroughness. Consumers highlight the clear and fast communication provided by the office team, which helped them feel at ease throughout the entire process. People also appreciate the efficiency and organization of the moving teams, noting their ability to handle even awkward or challenging furniture with care. The company's service is frequently described as seamless and fantastic, with reviewers emphasizing the ease of the booking process and the helpfulness of the move managers. Customers value the attention to detail, particularly in how furniture is wrapped and stored, ensuring items arrive in excellent condition. Reviewers also appreciate the company's flexibility and willingness to accommodate changes, making the overall moving experience smooth and stress-free.

Based on these reviews

Rated 5 out of 5 stars

The team were very prompt and helpful. The planning was smooth, and the movers themselves were friendly, efficient and meticulous. We were provided with more than enough boxes and packing material, an... See more

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Rated 5 out of 5 stars

Chris and Adelin were fantastic. They listened and did exactly what was needed, and did it quickly. And safely. everyone at Alexander’s was great, from the first point of contact, right up to the door... See more

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Rated 5 out of 5 stars

From initial contact, to visiting/quoting and through to the move itself Alexanders lived up to their constant mantra to me of “we are here to take all the stress of moving away from you”. Justyna was... See more

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Rated 5 out of 5 stars

Great experience from first phone call to last box moved! Alexanders moved our office at very short notice, with an ever changing list of requirements, but were extremely helpful throughout the proce... See more

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Rated 5 out of 5 stars

Moving house is never fun but Alexanders made it as easy as possible for us. Our renovations were delayed and the moving date changed several times- our move manager Justyna went out of her way to hel... See more

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Rated 5 out of 5 stars

Very slick and quality service from all the team. Justyna, our move manager, was incredibly helpful and adaptable to changes we needed to make as our move date neared and kept us up to date at all tim... See more

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Rated 5 out of 5 stars

I can’t recommend Alexander’s enough. Robin and his team made a big and complicated and emotional move (with items going to different locations) so much LESS painful. They were so helpful, efficient... See more

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Rated 5 out of 5 stars

The team of four were polite, speedy, professional and (because the baby was sleeping and I asked) really quiet!

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Rated 5 out of 5 stars

This is my second time using Alexanders Removals to move within London. From booking to moving day, everything went smoothly. All communications and guidance were clear and speedy. The removal team we... See more

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Rated 5 out of 5 stars

Alexanders made my move effortless. I was dreading it honestly. But Lukas and his lads arrived and everything vanished into boxes at the speed of light. I literally did nothing except pack some per... See more

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Rated 5 out of 5 stars

The Alexanders team made what could have been a stressful move over the Christmas period a very smooth experience. Lucas, Ryan and team were amazing, packing up very efficiently one day and moving the... See more

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Rated 5 out of 5 stars

Alexanders Removals were absolutely fantastic and I have no hesitation in highly recommending them. They are ultra efficient and easy to keep in touch with. They are quick to respond, even at weekends... See more

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Rated 5 out of 5 stars

The attention to detail from Alexanders was outstanding. The way our furniture was wrapped and stored ensured every piece returned in immaculate condition. A special thanks to the removal tea... See more

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Rated 5 out of 5 stars

Alexanders were great - it felt so bizarre just standing and watching as the team professionally came in, boxed everything up safely (literally every cup, glass, plate, bowl, picture frame, poster,... See more

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Rated 5 out of 5 stars

I have used Alexanders several times over the years and have always been very pleased with the service. This year, I moved flats in February during the height of the pandemic wave. Dimitar and his te... See more

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Rated 5 out of 5 stars

Moved homes with Alexanders last week and they were absolutely fantastic! The crew were patient and it was hard work for them - many floors covered and it all went to perfection. They took the stress... See more

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Rated 5 out of 5 stars

We moved from a 3 storey house last week, to a 3rd floor flat with no lift access. The wonderful team lead by Tomasz with the help of Mateusz and Darek were very proffessional and helpful with this di... See more

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Rated 5 out of 5 stars

We used Alexanders for our recent move, and we’re really glad we did. From initial quote to moving day, everything was really easy and communication was great. On the day the movers were prompt, frien... See more

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Rated 5 out of 5 stars

From the initial quote, pre move friendly communications through to the actual move - Alexanders Removals and Storage really helped us deal with our move. I particularly liked the fact that they handl... See more

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Rated 5 out of 5 stars

Alexanders provided a seemless and fantastic service. The communication from the office was really fast and clear (Justyna), which helped us to feel at ease about the whole process. The removal team w... See more

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Rated 5 out of 5 stars

Alexander’s did a great job with my recent move. Really happy with it. Dimitar was quick and efficient with the quote, the guys arrived on time and worked hard packing, got it done quickly, were flexi... See more

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Rated 5 out of 5 stars

Michael and his team were brilliant: the removal was from a 4-bedroom, 3-floor house where I'd lived for well over 38 years to a 2-bedroom duplex up many many flights of stairs. I was flustered; they... See more

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Rated 5 out of 5 stars

From the moment we reached out to Alexanders, we had an amazing experience. Our survey was handled by Davier, who was super professional and answered all our questions. He even had solutions for some... See more

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Rated 5 out of 5 stars

Alexanders were extremely professional, thorough and very friendly. I was amazed at how fast they were for both the loading and unloading. We had a few awkward bits of furniture but they weren't p... See more

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Rated 5 out of 5 stars

We had our whole family home to move after more than 20yrs at the same address. This was a huge undertaking, but thankfully, the Alexanders team made it simple and stress-free. Kris and his team were... See more

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Rated 5 out of 5 stars

I highly recommend Alexanders - they were extremely efficient and professional helping us with a large complicated move which was confirmed at very short notice. The first visit to assess and cost ou... See more

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Rated 5 out of 5 stars

We used Alexanders for a recent flat move. The process was smoothly and professionally managed by the team. Our dedicated move manager, Justyna Szwajda couldn't be more helpful. Chris and the move... See more

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Rated 5 out of 5 stars

We had a fantastic experience with Alexanders Removals and Storage. From the very first phone call, the booking process was incredibly efficient and straightforward. The office team was so helpful, pa... See more

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Rated 5 out of 5 stars

So brilliant, they made moving day a breeze. The Alexander’s team incredibly helpful. From those in the office navigating multiple moving dates with us to the team on the ground… we had a really... See more

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Rated 5 out of 5 stars

Excellent service from the entire team at Alexanders. We used their services as part of a house purchase where we had very tight deadlines and could only confirm the move date with only a few days n... See more

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Rated 4 out of 5 stars

Pros: Justyna was a fantastic move manager, very responsive and helped sort out every aspect of the move. Cannot commend her highly enough. This included an issue over the weekend which was quickl... See more

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Rated 5 out of 5 stars

Absolutely amazing service from Alexanders team. This was my 2nd time using them after seven years and they did not disappoint again! From the booking process and flexibility of our Account Manager w... See more

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Rated 5 out of 5 stars

Chris and his team were very friendly and obliging. No obstacle was too great for them. They listened and took directions from me and transferred the furniture to the rooms I wanted them in. They were... See more

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Rated 4 out of 5 stars

I used Alexanders for a recent move and would recommend them. They came out & reviewed what was to be moved & provided a helpful list. The office staff were very clear and helpful leading up to the mo... See more

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Rated 5 out of 5 stars

Alexander's were incredibly helpful at each stage of the moving process; from quotes to booking to moving. On the day, the moving team were friendly and did a fantastic job at each end of the move.

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Rated 5 out of 5 stars

I used Alexanders to help me with my home move and storage. Subsequently I found a new place and Alexanders helped with the move from storage to my new home. Alexanders are fantastic! I can't... See more

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Rated 5 out of 5 stars

My two experiences of using Alexander's, first for moving out and into storage and then moving in, were excellent from start to finish, with both moves going really smoothly. The removals guys wer... See more

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Rated 5 out of 5 stars

Faultless from Antonio and Tomic + their teams Start to finish was seriously impressive Three sites in one day - seemed a challenge Handled without breaking a sweat! Kudos guys. Ill recommend fore... See more

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Rated 5 out of 5 stars

We had a wonderful experience with Alexander's. Moving in is such a stressful experience and every single interaction with the team helped to put my mind at ease. From the initial call with the offic... See more

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Rated 5 out of 5 stars

Alexanders provided a phenomenal service to my husband and I during our recent move to the Guildford area. The team was incredibly professional, friendly, diligent about their work and careful with o... See more

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Rated 5 out of 5 stars

The second time I have used Alexander’s - and what an absolute pleasure. Friendly, professional and efficient staff, making moving a breeze. I wouldn’t use anyone else, and would recommend without hes... See more

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Rated 5 out of 5 stars

The team at Alexanders were friendly and professional in equal measure, quickly helping us to pack up, store and then unpack all of our things. Would definitely recommend!

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Rated 5 out of 5 stars

Chris and his team were friendly, very efficient, careful not to do damage or leave a mess, and were very obliging and personable. No problem was too big for them to solve

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Rated 5 out of 5 stars

From requesting a quote to removal day itself, the service from Alexanders was excellent. Communication was first class throughout thanks to Ewa and our office move went extremely smoothly. We can't... See more

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Rated 5 out of 5 stars

We recently entrusted Alexanders with the daunting task of packing up and relocating an entire school from one site to another, and we couldn’t be more impressed. From start to finish, their offi... See more

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Rated 5 out of 5 stars

Kris and his team were exceptional. We couldn’t be happier with the service. The team were so fast, efficient and lovely to deal with.

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Rated 5 out of 5 stars

Service was professional and efficient. The team was in and out within an hour.

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Rated 4 out of 5 stars
Invited

I used Alexanders to move my things from one flat into storage and then later from storage into a new property. This is a stressful time but A gave me reassurance on all aspects and performed admirab... See more

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Rated 4 out of 5 stars

I moved from a flat to a House with some elements going into storage. I imagine my move was quite small as my requirements were estimated without anyone coming around. I was a little anxious but I nee... See more

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Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility
  4. Shipping Company
  5. Storage Facility

Written by the company

London removals and storage
Alexanders is an award-winning London removals and storage company. As a member of the British Association of Removers (BAR) we pride ourselves on offering a premier service that we believe is unrivalled by other removal companies in London. We specialise in house removals, flat removals, commercial removals , office removals and storage.

Contact info

4.9

Excellent

TrustScore 5 out of 5

596 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 4 out of 5 stars

Pros:

Pros:
Justyna was a fantastic move manager, very responsive and helped sort out every aspect of the move. Cannot commend her highly enough. This included an issue over the weekend which was quickly resolved despite it not being a working day. The packing team were very quick and efficient. The handyman reassembled my furniture and repaired a wardrobe that was previously slightly damaged.

Cons:
I opted for the unpacking service but the team did quite a rushed job and it was clear they just wanted to leave quickly. While no items were damaged, it was done a bit carelessly overall and I would expect slightly more given the price of the overall service.

January 24, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Pranav,

Thank you for your feedback. We're delighted to hear that Justyna and the team provided great support throughout your move. We appreciate your honesty regarding the unpacking service and will use your comments to improve. Wishing you all the best in your new home

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

All round fabulous service

All round fabulous service, from quotation, office communications to packers and removal team. Makes what is a stressful time much less stressful!

January 20, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear HT,

Thank you for your feedback. We're glad to hear that our team made your move less stressful and provided excellent service from start to finish.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Having moved many times around the…

Having moved many times around the world, I am very pleased to say that the Alexanders’ team made the experience as painless and possible. The account manager (Callie) and the team assigned were great throughout the journey.

January 20, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Toya,

Thank you for your kind review, we hope you are settling well into your new home

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Ultimate Professional Movers

From the moment we reached out to Alexanders, we had an amazing experience. Our survey was handled by Davier, who was super professional and answered all our questions. He even had solutions for some of our tricky furniture and was quick to help. Our move manager, Justyna, was always there to answer our questions, no matter how small they were, and was a pleasure to work with. Our move took over two days, but the fantastic team carefully export wrapped our furniture and took care of anything we couldn’t figure out how to put in a box. We highly recommend Alexanders and wish you the best of luck with your move!

November 26, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Robert,

Thank you for your kind words. We're thrilled to hear that Davier, Justyna, and the team made your move a smooth and stress-free experience.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Michael and his team were brilliant

Michael and his team were brilliant: the removal was from a 4-bedroom, 3-floor house where I'd lived for well over 38 years to a 2-bedroom duplex up many many flights of stairs. I was flustered; they were calm and skilful and worked so hard. Everything went well and they couldn't have been nicer. Fortunately my son was there with his carpenters' tools to take a door off - enabling them to get a massive glass-topped dining table in. All this took place at two central London locations so parking was handled efficiently by the move manager; I didn't have to spend hours dealing with TfL. A great company - use Alexanders!

January 16, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Hannah,

Thank you for your wonderful review. We're so glad Michael and the team could make your move smooth and stress-free. It’s great to hear everything went well, even with the tricky logistics. Wishing you all the best in your new home

Kind regards,
Alexanders Removals & Storage


Rated 5 out of 5 stars

Absolutely the best removal company I…

Absolutely the best removal company I have used, professional, friendly, polite , and quck

January 16, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Customer,

Thank you for your kind review, we hope you are settling well into your new home

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Making a huge move easy...

We had our whole family home to move after more than 20yrs at the same address. This was a huge undertaking, but thankfully, the Alexanders team made it simple and stress-free. Kris and his team were punctual and efficient, quick and courteous and just got the job done. Equally in the office, Justyna was a pleasure to deal with and explained all the options, including storage, from the outset as well as being in touch throughout the process. Overall, a whirlwind couple of days and an emotional farewell to an old home, all made easier with a very professional execution by everyone on the Alexanders team. Many thanks.

January 8, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Martin,

Thank you for your kind words. We're delighted that Kris, Justyna, and the team made your big move smooth and stress-free. Wishing you all the best in your new home

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

I was delighted with the removals team

I was delighted with the removals team. From start to finish they were professional and cheerful. Nothing was a problem. They packed up my stuff with care and in an organised way. It all delivered in tact. Absolutely recommend.

January 9, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Happy Customer,

Thank you for your kind review. We're pleased to hear that our team provided a professional and seamless service. We appreciate your recommendation and wish you all the best in your new home.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Exceptional team, exceptional service

From start to finish we received an exceptional level of service from Alexanders and I would not hesitate to recommend them or use them again (although very much hoping I am not going to move home again anytime soon!). Firstly, we had a home visit for the survey rather than an online/video survey which is in contrast to many of the other companies we sought quotes from. Callie was responsive, reliable, communicative, efficient and helpful throughout, and was empathetic when our move fell through (as the team were loading our entire house onto the lorry). We receive a partial refund and were able to reschedule with ease - Callie and her team were flexible and it was very much appreciated under the circumstances. The removals guys themselves were outstanding and went above and beyond what was expected. They were friendly, ultra hard-working and eager to do the best job possible for us, which did not go unnoticed. We had quite a stressful moving experience with it falling through just before Christmas, and then even on final completion day a bit of uncertainty as to whether it was going to complete or not. Alexanders helped to make it run smoothly and we cannot thank them enough.

January 7, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Hayley,

Thank you for your thoughtful review. We're so glad that Callie and the team were able to make your move as smooth as possible, even under stressful circumstances. It’s great to hear that the removals team went above and beyond to support you. We truly appreciate your kind words and recommendation. Wishing you all the best in your new home.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Alexander’s removals are a professional removals firm who go over and above their commitment.

I highly recommend Alexander’s Removals. They have done a great job in a tight time frame in early Jan 25 and to a specific budget that we needed to meet.

They’ve consistently gone over and above to meet the usually ad hoc “help!” requests on packing, disconnecting appliances, removing awkward and large furniture from top floor and then putting it back together which was not in the remit.

I was very stressed and overwhelmed due to the nature and timing of our move shortly after Christmas and confirmed only a week prior. Half the family was unwell and they worked around children in bed and made it as stress free as they could.

Ultimately a big house move is never stress free, but they didn’t argue about any challenges. Tony the boss came and checked in on the team in person, and Tomek the supervisor on the job was attentive and on it consistently.

They were kind and patient with our family and two dogs who I could not find daycare for.

They organised a handyman who was amazing and so good.

Justyna in the office replied to the slightest query in minutes and made sure it was communicated to the team. She sorted permits for removals same day and was a pleasure to deal with.

Overall this is a tight knit operation and you feel it. I’ve used much cheaper outfits in the past and I didn't want to this time because it was a very stressful move under difficult circumstances. I only wish they’d unpack and sort the whole house now.!!!

Thank you to all the team at Alexander’s and we will definitely recommend and use you again.

January 9, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Estelle,

Thank you for your kind review. We're so glad to hear that our team was able to support you during such a stressful move. Your recommendation means a lot, and we appreciate your trust in us. Wishing you all the best in your new home.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Seamless and smooth experience

The Alexanders team made what could have been a stressful move over the Christmas period a very smooth experience. Lucas, Ryan and team were amazing, packing up very efficiently one day and moving the next. We've never used a packing service before so were a little nervous about it all but it couldn't have gone better. Thankyou!

December 27, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Ben,

Thank you for your wonderful review. We're thrilled to hear that Lucas, Ryan, and the team made your move smooth and stress-free. We appreciate your trust in our packing service and are glad it worked out so well for you.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

All round excellent service

I used Alexanders for domestic removal (2-bed flat), disposal and long-term storage and I could not have been happier with the efficiency, speed and helpfulness of the team, especially Dimitar. Recommended to a friend and they were equally satisfied.

October 18, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Teregosa,

Thank you for your kind review. We're delighted to hear that Dimitar and the team met your expectations for the move, storage, and disposal. Your recommendation means a lot to us.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Alexander’s were great with my recent…

Alexander’s were great with my recent move. They arrived on time, were careful with my items and were quick and efficient. Dimitar and his team were very helpful and I’d recommend them.

December 27, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Anna,

Thank you for your review. We're pleased to hear that Dimitar and the team made your move efficient and smooth. We appreciate your recommendation.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Kris and the team were great as always!

Kris and the team were great as always!

December 20, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Rosanna,

Thank you for your feedback. We're glad to hear that Kris and the team continued to provide great service.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Efficient and Friendly

Thanks to Chris and team for a friendly and efficient move today!

December 16, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Vic,

Thank you for your review. We're glad to hear that Chris and the team made your move both efficient and friendly.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Dual Destination International Move

Lisa and team handled a dual destination international move from our home in the the UK to France and US. Always helpful and worked hard to meet our expectations - which on the whole they achieved. I would recommend them to others.

June 14, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Customer,

Thank you for your review. We're pleased to hear that Lisa and the team met your expectations for your dual destination move. We appreciate your recommendation and wish you all the best in your new homes.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Highly Recommend

Recently moved home and I would highly recommend Alexanders. Very professional and friendly from beginning to end.

December 5, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Matt,

Thank you for your review. We're glad to hear that you had a professional and friendly experience with us from start to finish. We appreciate your recommendation.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Excellent for removals

We received a personal recommendation that Alexanders is very good and they lived up to it. They were certainly not the cheapest of the quotes we got but they were worth every penny. The packed with astonishing efficiency and everything was well packed. They made sure that we had access to everything that we needed during the move. It all went well like clockwork. I recommend them very highly.

November 26, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Herb,

Thank you for your thoughtful review. We're pleased to hear that our team lived up to the recommendation and made your move efficient and smooth. We appreciate your kind words and high recommendation.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Office Storage/Move

The attention to detail from Alexanders was outstanding. The way our furniture was wrapped and stored ensured every piece returned in immaculate condition.

A special thanks to the removal team—especially Lucas—for treating our move as if it were their own. We had some very technical desks that needed rebuilding, and Luca made it a priority to come back the next day to complete the setup.

I couldn’t fault the company in any way.

Thank you, Alexanders, for making such a potentially stressful time so much easier!

Taylor

December 2, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Taylor,

Thank you for your detailed review. We're glad to hear that Lucas and the team made your move and storage experience smooth and stress-free. We appreciate your kind words and are happy everything went so well.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Took the stress out of moving

Moving can be a stressful experience, but the whole process went very smoothly from start to finish. The video survey meant that I could show everything that needed moving in detail. The costing was came back quickly and was competitive based on the amount that needed to be moved.

Moving day was very smooth and the movers were very friendly and professional. They worked quickly and efficiently.

All in all I highly recommend if you want movers that take the stress out of the experience.

December 4, 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear D Conolly,

Thank you for your review. We're glad to hear that the process went smoothly and that our team made your move stress-free. We appreciate your recommendation and are happy everything worked out well for you.


Kind regards,
Alexanders Removals & Storage

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