From start to finish we received an exceptional level of service from Alexanders and I would not hesitate to recommend them or use them again (although very much hoping I am not going to move home again anytime soon!). Firstly, we had a home visit for the survey rather than an online/video survey which is in contrast to many of the other companies we sought quotes from. Callie was responsive, reliable, communicative, efficient and helpful throughout, and was empathetic when our move fell through (as the team were loading our entire house onto the lorry). We receive a partial refund and were able to reschedule with ease - Callie and her team were flexible and it was very much appreciated under the circumstances. The removals guys themselves were outstanding and went above and beyond what was expected. They were friendly, ultra hard-working and eager to do the best job possible for us, which did not go unnoticed. We had quite a stressful moving experience with it falling through just before Christmas, and then even on final completion day a bit of uncertainty as to whether it was going to complete or not. Alexanders helped to make it run smoothly and we cannot thank them enough.