Alexanders Removals & Storage Reviews 596

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their professionalism, friendliness, and thoroughness. Consumers highlight the clear and fast communication provided by the office team, which helped them feel at ease throughout the entire process. People also appreciate the efficiency and organization of the moving teams, noting their ability to handle even awkward or challenging furniture with care. The company's service is frequently described as seamless and fantastic, with reviewers emphasizing the ease of the booking process and the helpfulness of the move managers. Customers value the attention to detail, particularly in how furniture is wrapped and stored, ensuring items arrive in excellent condition. Reviewers also appreciate the company's flexibility and willingness to accommodate changes, making the overall moving experience smooth and stress-free.

Based on these reviews

Rated 5 out of 5 stars

The team were very prompt and helpful. The planning was smooth, and the movers themselves were friendly, efficient and meticulous. We were provided with more than enough boxes and packing material, an... See more

Company replied

Rated 5 out of 5 stars

Chris and Adelin were fantastic. They listened and did exactly what was needed, and did it quickly. And safely. everyone at Alexander’s was great, from the first point of contact, right up to the door... See more

Company replied

Rated 5 out of 5 stars

From initial contact, to visiting/quoting and through to the move itself Alexanders lived up to their constant mantra to me of “we are here to take all the stress of moving away from you”. Justyna was... See more

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Rated 5 out of 5 stars

Great experience from first phone call to last box moved! Alexanders moved our office at very short notice, with an ever changing list of requirements, but were extremely helpful throughout the proce... See more

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Rated 5 out of 5 stars

Moving house is never fun but Alexanders made it as easy as possible for us. Our renovations were delayed and the moving date changed several times- our move manager Justyna went out of her way to hel... See more

Company replied

Rated 5 out of 5 stars

Very slick and quality service from all the team. Justyna, our move manager, was incredibly helpful and adaptable to changes we needed to make as our move date neared and kept us up to date at all tim... See more

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Rated 5 out of 5 stars

I can’t recommend Alexander’s enough. Robin and his team made a big and complicated and emotional move (with items going to different locations) so much LESS painful. They were so helpful, efficient... See more

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Rated 5 out of 5 stars

The team of four were polite, speedy, professional and (because the baby was sleeping and I asked) really quiet!

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Rated 5 out of 5 stars

This is my second time using Alexanders Removals to move within London. From booking to moving day, everything went smoothly. All communications and guidance were clear and speedy. The removal team we... See more

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Rated 5 out of 5 stars

Alexanders made my move effortless. I was dreading it honestly. But Lukas and his lads arrived and everything vanished into boxes at the speed of light. I literally did nothing except pack some per... See more

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Rated 5 out of 5 stars

The Alexanders team made what could have been a stressful move over the Christmas period a very smooth experience. Lucas, Ryan and team were amazing, packing up very efficiently one day and moving the... See more

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Rated 5 out of 5 stars

Alexanders Removals were absolutely fantastic and I have no hesitation in highly recommending them. They are ultra efficient and easy to keep in touch with. They are quick to respond, even at weekends... See more

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Rated 5 out of 5 stars

The attention to detail from Alexanders was outstanding. The way our furniture was wrapped and stored ensured every piece returned in immaculate condition. A special thanks to the removal tea... See more

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Rated 5 out of 5 stars

Alexanders were great - it felt so bizarre just standing and watching as the team professionally came in, boxed everything up safely (literally every cup, glass, plate, bowl, picture frame, poster,... See more

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Rated 5 out of 5 stars

I have used Alexanders several times over the years and have always been very pleased with the service. This year, I moved flats in February during the height of the pandemic wave. Dimitar and his te... See more

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Rated 5 out of 5 stars

Moved homes with Alexanders last week and they were absolutely fantastic! The crew were patient and it was hard work for them - many floors covered and it all went to perfection. They took the stress... See more

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Rated 5 out of 5 stars

We moved from a 3 storey house last week, to a 3rd floor flat with no lift access. The wonderful team lead by Tomasz with the help of Mateusz and Darek were very proffessional and helpful with this di... See more

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Rated 5 out of 5 stars

We used Alexanders for our recent move, and we’re really glad we did. From initial quote to moving day, everything was really easy and communication was great. On the day the movers were prompt, frien... See more

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Rated 5 out of 5 stars

From the initial quote, pre move friendly communications through to the actual move - Alexanders Removals and Storage really helped us deal with our move. I particularly liked the fact that they handl... See more

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Rated 5 out of 5 stars

Alexanders provided a seemless and fantastic service. The communication from the office was really fast and clear (Justyna), which helped us to feel at ease about the whole process. The removal team w... See more

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Rated 5 out of 5 stars

Alexander’s did a great job with my recent move. Really happy with it. Dimitar was quick and efficient with the quote, the guys arrived on time and worked hard packing, got it done quickly, were flexi... See more

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Rated 5 out of 5 stars

Michael and his team were brilliant: the removal was from a 4-bedroom, 3-floor house where I'd lived for well over 38 years to a 2-bedroom duplex up many many flights of stairs. I was flustered; they... See more

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Rated 5 out of 5 stars

From the moment we reached out to Alexanders, we had an amazing experience. Our survey was handled by Davier, who was super professional and answered all our questions. He even had solutions for some... See more

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Rated 5 out of 5 stars

Alexanders were extremely professional, thorough and very friendly. I was amazed at how fast they were for both the loading and unloading. We had a few awkward bits of furniture but they weren't p... See more

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Rated 5 out of 5 stars

We had our whole family home to move after more than 20yrs at the same address. This was a huge undertaking, but thankfully, the Alexanders team made it simple and stress-free. Kris and his team were... See more

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Rated 5 out of 5 stars

I highly recommend Alexanders - they were extremely efficient and professional helping us with a large complicated move which was confirmed at very short notice. The first visit to assess and cost ou... See more

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Rated 5 out of 5 stars

We used Alexanders for a recent flat move. The process was smoothly and professionally managed by the team. Our dedicated move manager, Justyna Szwajda couldn't be more helpful. Chris and the move... See more

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Rated 5 out of 5 stars

We had a fantastic experience with Alexanders Removals and Storage. From the very first phone call, the booking process was incredibly efficient and straightforward. The office team was so helpful, pa... See more

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Rated 5 out of 5 stars

So brilliant, they made moving day a breeze. The Alexander’s team incredibly helpful. From those in the office navigating multiple moving dates with us to the team on the ground… we had a really... See more

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Rated 5 out of 5 stars

Excellent service from the entire team at Alexanders. We used their services as part of a house purchase where we had very tight deadlines and could only confirm the move date with only a few days n... See more

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Rated 4 out of 5 stars

Pros: Justyna was a fantastic move manager, very responsive and helped sort out every aspect of the move. Cannot commend her highly enough. This included an issue over the weekend which was quickl... See more

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Rated 5 out of 5 stars

Absolutely amazing service from Alexanders team. This was my 2nd time using them after seven years and they did not disappoint again! From the booking process and flexibility of our Account Manager w... See more

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Rated 5 out of 5 stars

Chris and his team were very friendly and obliging. No obstacle was too great for them. They listened and took directions from me and transferred the furniture to the rooms I wanted them in. They were... See more

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Rated 4 out of 5 stars

I used Alexanders for a recent move and would recommend them. They came out & reviewed what was to be moved & provided a helpful list. The office staff were very clear and helpful leading up to the mo... See more

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Rated 5 out of 5 stars

Alexander's were incredibly helpful at each stage of the moving process; from quotes to booking to moving. On the day, the moving team were friendly and did a fantastic job at each end of the move.

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Rated 5 out of 5 stars

I used Alexanders to help me with my home move and storage. Subsequently I found a new place and Alexanders helped with the move from storage to my new home. Alexanders are fantastic! I can't... See more

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Rated 5 out of 5 stars

My two experiences of using Alexander's, first for moving out and into storage and then moving in, were excellent from start to finish, with both moves going really smoothly. The removals guys wer... See more

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Rated 5 out of 5 stars

Faultless from Antonio and Tomic + their teams Start to finish was seriously impressive Three sites in one day - seemed a challenge Handled without breaking a sweat! Kudos guys. Ill recommend fore... See more

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Rated 5 out of 5 stars

We had a wonderful experience with Alexander's. Moving in is such a stressful experience and every single interaction with the team helped to put my mind at ease. From the initial call with the offic... See more

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Rated 5 out of 5 stars

Alexanders provided a phenomenal service to my husband and I during our recent move to the Guildford area. The team was incredibly professional, friendly, diligent about their work and careful with o... See more

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Rated 5 out of 5 stars

The second time I have used Alexander’s - and what an absolute pleasure. Friendly, professional and efficient staff, making moving a breeze. I wouldn’t use anyone else, and would recommend without hes... See more

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Rated 5 out of 5 stars

The team at Alexanders were friendly and professional in equal measure, quickly helping us to pack up, store and then unpack all of our things. Would definitely recommend!

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Rated 5 out of 5 stars

Chris and his team were friendly, very efficient, careful not to do damage or leave a mess, and were very obliging and personable. No problem was too big for them to solve

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Rated 5 out of 5 stars

From requesting a quote to removal day itself, the service from Alexanders was excellent. Communication was first class throughout thanks to Ewa and our office move went extremely smoothly. We can't... See more

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Rated 5 out of 5 stars

We recently entrusted Alexanders with the daunting task of packing up and relocating an entire school from one site to another, and we couldn’t be more impressed. From start to finish, their offi... See more

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Rated 5 out of 5 stars

Kris and his team were exceptional. We couldn’t be happier with the service. The team were so fast, efficient and lovely to deal with.

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Rated 5 out of 5 stars

Service was professional and efficient. The team was in and out within an hour.

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Rated 4 out of 5 stars
Invited

I used Alexanders to move my things from one flat into storage and then later from storage into a new property. This is a stressful time but A gave me reassurance on all aspects and performed admirab... See more

Company replied

Rated 4 out of 5 stars

I moved from a flat to a House with some elements going into storage. I imagine my move was quite small as my requirements were estimated without anyone coming around. I was a little anxious but I nee... See more

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Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility
  4. Shipping Company
  5. Storage Facility

Written by the company

London removals and storage
Alexanders is an award-winning London removals and storage company. As a member of the British Association of Removers (BAR) we pride ourselves on offering a premier service that we believe is unrivalled by other removal companies in London. We specialise in house removals, flat removals, commercial removals , office removals and storage.

Contact info

4.9

Excellent

TrustScore 5 out of 5

596 reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Professional, speedy, polite, quiet

The team of four were polite, speedy, professional and (because the baby was sleeping and I asked) really quiet!

October 15, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Steven
Many thanks for taking the time to leave us a review. It's great to hear that the team did a great job for you. We wish you all the best in your new home and hope you're settling in well.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Alexanders’ team are fantastic!

Chris and Adelin were fantastic. They listened and did exactly what was needed, and did it quickly. And safely. everyone at Alexander’s was great, from the first point of contact, right up to the doors closing on the back of the removals van before they drove away. We can’t recommend them more.

October 16, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Anthony
Thank you so much for taking the time to leave us a review. We're pleased to hear that you were happy with our service. All the best for your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

The team were very prompt and helpful

The team were very prompt and helpful. The planning was smooth, and the movers themselves were friendly, efficient and meticulous. We were provided with more than enough boxes and packing material, and the team then took them back after we’d unpacked, so the whole process felt very seamless. We also stored our stuff with Alexanders for three months while between places, and all of it was returned safely and undamaged. It’s a premium price, but it’s worth the money to smooth what usually is a stressful situation.

October 4, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Joe
Many thanks for taking the time to leave us a review. We're so pleased to hear everything felt seamless with your move. We wish you all the best in your new property.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Great team and communication

Brilliant, would recommend!

September 9, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Honey
Thanks so much for your review. We're really pleased to hear you'd recommend us.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

professional and efficient

Service was professional and efficient. The team was in and out within an hour.

September 29, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Tris
Many thanks for your kind words. We're pleased to hear it all went well.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Excellent Service

From requesting a quote to removal day itself, the service from Alexanders was excellent. Communication was first class throughout thanks to Ewa and our office move went extremely smoothly. We can't recommend Alexanders highly enough.

August 28, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear LJ
Many thanks for taking the time to leave us a review. We're so happy to hear everything went well from start to finish. We look forward to helping you again in the future if you need us.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Professional, stress free removal firm

From initial contact, to visiting/quoting and through to the move itself Alexanders lived up to their constant mantra to me of “we are here to take all the stress of moving away from you”. Justyna was excellent as our customer liaison manager and the guys who packed and moved us this week were absolutely brilliant. They worked so incredibly hard and with such friendliness and helpfulness. Alexanders really did make the whole process so easy and stress free. Just perfect.

September 9, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear David
Thank you for taking the time to write a review. We're so pleased to hear that your move was stress free and hope you're settling well into your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

The whole team were efficient and…

The whole team were efficient and friendly, helping to alleviate the inevitable stresses of moving.

September 11, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear David
Many thanks for leaving a review. We were happy to help and so pleased all went well.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Great experience from first phone call…

Great experience from first phone call to last box moved!
Alexanders moved our office at very short notice, with an ever changing list of requirements, but were extremely helpful throughout the process. The moving team were brilliant, nothing was too much trouble. I would not hesitate in recommending them to anyone moving house or office.

September 8, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Vicki
Thank you so much for taking the time to leave us a review. We're so pleased to hear everything went well with your office move and look forward to being of use again in future should you need us. We hope you're settling in well into your new premises.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Kris and his team were exceptional

Kris and his team were exceptional. We couldn’t be happier with the service. The team were so fast, efficient and lovely to deal with.

September 12, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Sebastian
Many thanks for taking the time to leave us a review. We're so happy to hear everything went well with your move. We wish you all the best for your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Have used Alexander’s several times

Have used Alexander’s several times. Reliable movers, great service.

September 6, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Sam
Many thanks for your kind words and thank you for choosing us again for your latest move.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Exceptional!

The second time I have used Alexander’s - and what an absolute pleasure. Friendly, professional and efficient staff, making moving a breeze. I wouldn’t use anyone else, and would recommend without hesitation!

September 6, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Adam
Many thanks for taking the time to leave us a review. It's always a pleasure to look after a returning customer and we're so pleased the move went well. We look forward to being of help again in the future if you need us.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

a truly excellent service

Moving house is never fun but Alexanders made it as easy as possible for us. Our renovations were delayed and the moving date changed several times- our move manager Justyna went out of her way to help us reschedule every time and had infinite patience with our many, often panicked, requests. When the day finally came the crew were efficient and courteous, despite having to move in 300 hundred boxes in a building site with builders at work. I hope never to move house again but will be recommending Alexanders to anyone who does. Thank you!

August 19, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Oriana
Thank you for taking the time to leave us a review. We really appreciate it. So pleased to hear that we were able to be flexible and accommodate your changing moving date. We wish you all the best in your new home.
Kind regards
Alexanders Removals & Storage

Rated 2 out of 5 stars

Poor, especially for the price charged

While the team were fairly efficient at packing up the house I was leaving they did break several items. damaged furniture and marked the walls. In addition at the arrival house they clearly wanted to get away asap so many of the boxes were put in the wrong room and wrong labelling. I also found a bunch of stuff including a bike and Karcher spray washer amongst others just dumped in the front garden while there was signficant damage to the wooden flooring at the front door. While I dont expect everything to go smoothly for the price Alexanders charged I had hoped for much better and based on my experience would not use them again as better firms at much lower cost.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly helpful at every stage

Alexander's were incredibly helpful at each stage of the moving process; from quotes to booking to moving. On the day, the moving team were friendly and did a fantastic job at each end of the move.

August 22, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Alex
Many thanks for taking the time to leave us a review. We're so pleased to hear you found us helpful and friendly. We hope you're settling in well to your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Alexanders provided a phenomenal…

Alexanders provided a phenomenal service to my husband and I during our recent move to the Guildford area. The team was incredibly professional, friendly, diligent about their work and careful with our valuables and belongings. This is the second time we have moved with Alexanders and I would use them again in the future without hesitation. Service and value for price is exceptional!

August 7, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Cam
Many thanks for taking the time to provide us with an honest review. We appreciate it. We were delighted to help you move for the second time and happy to hear everything went well. Good luck in your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

A very good experience

The team at Alexanders were friendly and professional in equal measure, quickly helping us to pack up, store and then unpack all of our things. Would definitely recommend!

August 8, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Michael
Many thanks for your review. It's great to hear you would recommend us.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

10/10 service

We had a fantastic experience with Alexanders Removals and Storage. From the very first phone call, the booking process was incredibly efficient and straightforward. The office team was so helpful, patiently answering all of our questions and helping us manage some trickier logistical challenges. On moving day, the crew was brilliant—they were professional, friendly and worked tirelessly to get us packed up and moved, all in one day. Everything was handled with care, and they made what could have been a stressful day feel completely seamless. I would highly recommend them to anyone!

August 1, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Harriet
Thank you so much for taking the time to leave a review. We're pleased to hear your move day went well and everything felt seamless. We wish you all the best in your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Highly Recommend Robin & his team

I can’t recommend Alexander’s enough. Robin and his team made a big and complicated and emotional move (with items going to different locations) so much LESS painful. They were so helpful, efficient, friendly and really went above and beyond. It has been by far the best experience of working with a moving company I have had to date and if you get Robin leading he team then you will also have lucked out! We will definitely be using them again.

August 6, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear SJ
Many thanks for your kind words. I'll pass on the feedback to Robin and the team. We're so pleased to hear that your move went well. We would love to help you again in the future if you need our services.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Seamless and stress-free!

We recently entrusted Alexanders with the daunting task of packing up and relocating an entire school from one site to another, and we couldn’t be more impressed.

From start to finish, their office and removal teams have been incredibly professional, efficient, and most importantly, helpful. They handled every aspect of the move with care and attention to detail, making what could have been a stressful experience completely manageable.

Their friendly and organised approach ensured everything was packed securely and transported safely. We highly recommend their services to anyone facing a big move—they truly made a challenging process feel seamless and stress-free!

July 17, 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Thank you so much for taking the time to provide us with a review of your recent school relocation. We're happy to hear all aspects of the move went well. I'll ensure your feedback is passed on to the team.
We hope you're settling in well into your new premises.
Kind regards
Alexanders Removals & Storage

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