Alexanders Removals & Storage Reviews 596

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their professionalism, friendliness, and thoroughness. Consumers highlight the clear and fast communication provided by the office team, which helped them feel at ease throughout the entire process. People also appreciate the efficiency and organization of the moving teams, noting their ability to handle even awkward or challenging furniture with care. The company's service is frequently described as seamless and fantastic, with reviewers emphasizing the ease of the booking process and the helpfulness of the move managers. Customers value the attention to detail, particularly in how furniture is wrapped and stored, ensuring items arrive in excellent condition. Reviewers also appreciate the company's flexibility and willingness to accommodate changes, making the overall moving experience smooth and stress-free.

Based on these reviews

Rated 5 out of 5 stars

The team were very prompt and helpful. The planning was smooth, and the movers themselves were friendly, efficient and meticulous. We were provided with more than enough boxes and packing material, an... See more

Company replied

Rated 5 out of 5 stars

Chris and Adelin were fantastic. They listened and did exactly what was needed, and did it quickly. And safely. everyone at Alexander’s was great, from the first point of contact, right up to the door... See more

Company replied

Rated 5 out of 5 stars

From initial contact, to visiting/quoting and through to the move itself Alexanders lived up to their constant mantra to me of “we are here to take all the stress of moving away from you”. Justyna was... See more

Company replied

Rated 5 out of 5 stars

Great experience from first phone call to last box moved! Alexanders moved our office at very short notice, with an ever changing list of requirements, but were extremely helpful throughout the proce... See more

Company replied

Rated 5 out of 5 stars

Moving house is never fun but Alexanders made it as easy as possible for us. Our renovations were delayed and the moving date changed several times- our move manager Justyna went out of her way to hel... See more

Company replied

Rated 5 out of 5 stars

Very slick and quality service from all the team. Justyna, our move manager, was incredibly helpful and adaptable to changes we needed to make as our move date neared and kept us up to date at all tim... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Alexander’s enough. Robin and his team made a big and complicated and emotional move (with items going to different locations) so much LESS painful. They were so helpful, efficient... See more

Company replied

Rated 5 out of 5 stars

The team of four were polite, speedy, professional and (because the baby was sleeping and I asked) really quiet!

Company replied

Rated 5 out of 5 stars

This is my second time using Alexanders Removals to move within London. From booking to moving day, everything went smoothly. All communications and guidance were clear and speedy. The removal team we... See more

Company replied

Rated 5 out of 5 stars

Alexanders made my move effortless. I was dreading it honestly. But Lukas and his lads arrived and everything vanished into boxes at the speed of light. I literally did nothing except pack some per... See more

Company replied

Rated 5 out of 5 stars

The Alexanders team made what could have been a stressful move over the Christmas period a very smooth experience. Lucas, Ryan and team were amazing, packing up very efficiently one day and moving the... See more

Company replied

Rated 5 out of 5 stars

Alexanders Removals were absolutely fantastic and I have no hesitation in highly recommending them. They are ultra efficient and easy to keep in touch with. They are quick to respond, even at weekends... See more

Company replied

Rated 5 out of 5 stars

The attention to detail from Alexanders was outstanding. The way our furniture was wrapped and stored ensured every piece returned in immaculate condition. A special thanks to the removal tea... See more

Company replied

Rated 5 out of 5 stars

Alexanders were great - it felt so bizarre just standing and watching as the team professionally came in, boxed everything up safely (literally every cup, glass, plate, bowl, picture frame, poster,... See more

Company replied

Rated 5 out of 5 stars

I have used Alexanders several times over the years and have always been very pleased with the service. This year, I moved flats in February during the height of the pandemic wave. Dimitar and his te... See more

Company replied

Rated 5 out of 5 stars

Moved homes with Alexanders last week and they were absolutely fantastic! The crew were patient and it was hard work for them - many floors covered and it all went to perfection. They took the stress... See more

Company replied

Rated 5 out of 5 stars

We moved from a 3 storey house last week, to a 3rd floor flat with no lift access. The wonderful team lead by Tomasz with the help of Mateusz and Darek were very proffessional and helpful with this di... See more

Company replied

Rated 5 out of 5 stars

We used Alexanders for our recent move, and we’re really glad we did. From initial quote to moving day, everything was really easy and communication was great. On the day the movers were prompt, frien... See more

Company replied

Rated 5 out of 5 stars

From the initial quote, pre move friendly communications through to the actual move - Alexanders Removals and Storage really helped us deal with our move. I particularly liked the fact that they handl... See more

Company replied

Rated 5 out of 5 stars

Alexanders provided a seemless and fantastic service. The communication from the office was really fast and clear (Justyna), which helped us to feel at ease about the whole process. The removal team w... See more

Company replied

Rated 5 out of 5 stars

Alexander’s did a great job with my recent move. Really happy with it. Dimitar was quick and efficient with the quote, the guys arrived on time and worked hard packing, got it done quickly, were flexi... See more

Company replied

Rated 5 out of 5 stars

Michael and his team were brilliant: the removal was from a 4-bedroom, 3-floor house where I'd lived for well over 38 years to a 2-bedroom duplex up many many flights of stairs. I was flustered; they... See more

Company replied

Rated 5 out of 5 stars

From the moment we reached out to Alexanders, we had an amazing experience. Our survey was handled by Davier, who was super professional and answered all our questions. He even had solutions for some... See more

Company replied

Rated 5 out of 5 stars

Alexanders were extremely professional, thorough and very friendly. I was amazed at how fast they were for both the loading and unloading. We had a few awkward bits of furniture but they weren't p... See more

Company replied

Rated 5 out of 5 stars

We had our whole family home to move after more than 20yrs at the same address. This was a huge undertaking, but thankfully, the Alexanders team made it simple and stress-free. Kris and his team were... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Alexanders - they were extremely efficient and professional helping us with a large complicated move which was confirmed at very short notice. The first visit to assess and cost ou... See more

Company replied

Rated 5 out of 5 stars

We used Alexanders for a recent flat move. The process was smoothly and professionally managed by the team. Our dedicated move manager, Justyna Szwajda couldn't be more helpful. Chris and the move... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience with Alexanders Removals and Storage. From the very first phone call, the booking process was incredibly efficient and straightforward. The office team was so helpful, pa... See more

Company replied

Rated 5 out of 5 stars

So brilliant, they made moving day a breeze. The Alexander’s team incredibly helpful. From those in the office navigating multiple moving dates with us to the team on the ground… we had a really... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the entire team at Alexanders. We used their services as part of a house purchase where we had very tight deadlines and could only confirm the move date with only a few days n... See more

Company replied

Rated 4 out of 5 stars

Pros: Justyna was a fantastic move manager, very responsive and helped sort out every aspect of the move. Cannot commend her highly enough. This included an issue over the weekend which was quickl... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service from Alexanders team. This was my 2nd time using them after seven years and they did not disappoint again! From the booking process and flexibility of our Account Manager w... See more

Company replied

Rated 5 out of 5 stars

Chris and his team were very friendly and obliging. No obstacle was too great for them. They listened and took directions from me and transferred the furniture to the rooms I wanted them in. They were... See more

Company replied

Rated 4 out of 5 stars

I used Alexanders for a recent move and would recommend them. They came out & reviewed what was to be moved & provided a helpful list. The office staff were very clear and helpful leading up to the mo... See more

Company replied

Rated 5 out of 5 stars

Alexander's were incredibly helpful at each stage of the moving process; from quotes to booking to moving. On the day, the moving team were friendly and did a fantastic job at each end of the move.

Company replied

Rated 5 out of 5 stars

I used Alexanders to help me with my home move and storage. Subsequently I found a new place and Alexanders helped with the move from storage to my new home. Alexanders are fantastic! I can't... See more

Company replied

Rated 5 out of 5 stars

My two experiences of using Alexander's, first for moving out and into storage and then moving in, were excellent from start to finish, with both moves going really smoothly. The removals guys wer... See more

Company replied

Rated 5 out of 5 stars

Faultless from Antonio and Tomic + their teams Start to finish was seriously impressive Three sites in one day - seemed a challenge Handled without breaking a sweat! Kudos guys. Ill recommend fore... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful experience with Alexander's. Moving in is such a stressful experience and every single interaction with the team helped to put my mind at ease. From the initial call with the offic... See more

Company replied

Rated 5 out of 5 stars

Alexanders provided a phenomenal service to my husband and I during our recent move to the Guildford area. The team was incredibly professional, friendly, diligent about their work and careful with o... See more

Company replied

Rated 5 out of 5 stars

The second time I have used Alexander’s - and what an absolute pleasure. Friendly, professional and efficient staff, making moving a breeze. I wouldn’t use anyone else, and would recommend without hes... See more

Company replied

Rated 5 out of 5 stars

The team at Alexanders were friendly and professional in equal measure, quickly helping us to pack up, store and then unpack all of our things. Would definitely recommend!

Company replied

Rated 5 out of 5 stars

Chris and his team were friendly, very efficient, careful not to do damage or leave a mess, and were very obliging and personable. No problem was too big for them to solve

Company replied

Rated 5 out of 5 stars

From requesting a quote to removal day itself, the service from Alexanders was excellent. Communication was first class throughout thanks to Ewa and our office move went extremely smoothly. We can't... See more

Company replied

Rated 5 out of 5 stars

We recently entrusted Alexanders with the daunting task of packing up and relocating an entire school from one site to another, and we couldn’t be more impressed. From start to finish, their offi... See more

Company replied

Rated 5 out of 5 stars

Kris and his team were exceptional. We couldn’t be happier with the service. The team were so fast, efficient and lovely to deal with.

Company replied

Rated 5 out of 5 stars

Service was professional and efficient. The team was in and out within an hour.

Company replied

Rated 4 out of 5 stars
Invited

I used Alexanders to move my things from one flat into storage and then later from storage into a new property. This is a stressful time but A gave me reassurance on all aspects and performed admirab... See more

Company replied

Rated 4 out of 5 stars

I moved from a flat to a House with some elements going into storage. I imagine my move was quite small as my requirements were estimated without anyone coming around. I was a little anxious but I nee... See more

We perform checks on reviews


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility
  4. Shipping Company
  5. Storage Facility

Written by the company

London removals and storage
Alexanders is an award-winning London removals and storage company. As a member of the British Association of Removers (BAR) we pride ourselves on offering a premier service that we believe is unrivalled by other removal companies in London. We specialise in house removals, flat removals, commercial removals , office removals and storage.

Contact info

4.9

Excellent

TrustScore 5 out of 5

596 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Excellent service from the entire team…

Excellent service from the entire team at Alexanders. We used their services as part of a house purchase where we had very tight deadlines and could only confirm the move date with only a few days notice. Alexanders offered flexibility on the dates, which other moving companies were not prepared to do on such short notice, and our move manager Callie was fantastic in helping us coordinate everything.

On the day, the moving team were also excellent. They were both efficient and careful, all our items arrived in a pristine condition, were placed exactly where we wanted them in the new house, and there was no damage whatsoever to either property.

July 18, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Thomas
Thank you for taking the time to provide us with a review. It's valuable to get your feedback. We're so pleased to hear everything went well, and the team was efficient and careful. Best of luck in your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

We had a great experience with Alexanders Removal & Storage Company

We had a great experience with Alexanders Removal and Storage. Their team ( Callie Collins and the Mover guys) was proactive, efficient, and handled the packing and moving of our office items smoothly. The entire process was well-organised and stress-free. Highly recommended for reliable and professional storage services.

July 31, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Mansingh
Thanks for taking the time to leave us a review. We're pleased to hear your office move went smoothly and hope you're settling in to your new premises.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Alexanders eased the pain of moving!

I highly recommend Alexanders - they were extremely efficient and professional helping us with a large complicated move which was confirmed at very short notice. The first visit to assess and cost our move was followed with a detailed survey two days before hand which was very reassuring as I was so daunted by the scale of our move. The removal team worked efficiently packing valuables which was essential. They were led by a strong team leader who master minded both days perfectly. And our move manager Callie was incredibly friendly and swiftly responsive to any changes and requests.

June 26, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Jane
Thank you so much for leaving us a review. We're so happy to hear that your large and complicated move went well. We hope you're settling into your new home. Feel free to ask for our help again in the future with any storage or removal needs.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Would thoroughly recommend the team at Alexanders

Very slick and quality service from all the team. Justyna, our move manager, was incredibly helpful and adaptable to changes we needed to make as our move date neared and kept us up to date at all times. And on move day, the onsite team were efficient and thoughtful in moving our stuff as well as helpful and considerate in working with us. Any issues were quickly identified, discussed with us and resolved very quickly. In our case getting additional people on site to make sure our deadline was met.

June 18, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Thank you for taking the time to leave us a review. We really appreciate it. It's great to hear the team was so accommodating. Please let us know if we can help with any future moves or storage requirements.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Fantastic, stress free experience!

We worked with Alexanders when between houses for both storage and removals and they went above and beyond to make it a completely seamless and stress free experience, whilst taking great care of our belongings. Callie was super responsive and helpful with providing quotes and coordinating the whole process and answering our many many questions.
Also the pick up of boxes and materials post move was a super useful added bonus, especially in London!

July 10, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Flo
Thanks so much for taking the time to provide a review of our storage and removals services. We're really happy to hear that the whole experience was stress free for you. We wish you all the best for your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Fantastic Removals 100% recommend

Alexanders Removals were absolutely fantastic and I have no hesitation in highly recommending them. They are ultra efficient and easy to keep in touch with. They are quick to respond, even at weekends. The guys unloading were fast, friendly, polite and so professional. We used them for storing everything whilst we had renovations done so we had a lot of communication over a period of 6 months. Big thanks to Justyna and Lisa in the office who were so helpful and obliging with our requests.

July 16, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Thank you so much for taking the time to write a review. We're pleased to hear that you were happy with our removals and storage services. Do let us know if you require our help again. We hope you're settling well into your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Justyna and the team were just superb

Justyna and the team were just superb. From start to finish!

July 7, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Mark
Many thanks for taking the time to leave us a review. It's great to hear you were so happy with the team. All the best in your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

End to end support

Alexanders Removals were helpful from end-to-end, beginning with the pre-move survey, through customer liaison and for the move-out and move-in.
They also held my goods in storage for 3 months, a useful service if you end up between homes.
The on-site team had an excellent work ethic, were careful and polite, while customer support was always quick to respond.

June 30, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Many thanks for taking the time to leave a review for us. We're so pleased your move went well and we could meet your storage requirements too. Good luck in your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Excellent

Excellent, reliable service

July 1, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Many thanks for your kind review.
Best wishes
Alexanders Removals & Storage

Rated 5 out of 5 stars

Alexanders made my move effortless

Alexanders made my move effortless. I was dreading it honestly. But Lukas and his lads arrived and everything vanished into boxes at the speed of light. I literally did nothing except pack some personal bits and pieces I would need as I wasn't moving directly to our new home. The best part of the process was my dedicated move manager Justyna Szwajda she seemed available to me at all hours and would respond instantly to my requests. I made many, many changes some at no notice (including disposing of a massive, very heavy, metal, safe). Dates changed. We had to add storage unexpectedly. She assisted me with disposal of many items we did not want and in truth went above and beyond. I can recommend Alexanders without any reservations.

July 2, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Nicholas
Thank you so much for taking the time to leave us a review. Like you, most people dread a house move, so we're pleased to hear that everything was effortless for you in the end and you would recommend us unreservedly. We really appreciate it. We wish you all the best for your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

I highly recommend Alexanders removals!

Chris and his team were very friendly and obliging. No obstacle was too great for them. They listened and took directions from me and transferred the furniture to the rooms I wanted them in. They were quick, efficient and very personable. And Justyna, who co-ordinated the storage and removals was very helpful and efficient and reassuring.

June 7, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Sylvia
Many thanks for taking the time to leave us a review. We're so happy to hear everything went well with your move and storage. We would be happy to help again in the future and hope you're settling into your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars
Verified

5 Star Removal Company

Managing an office move can be stressful, but with Alexanders Group, you can rest easy. Their team handles every detail with professionalism, ensuring the entire process meets all requirements—and even exceeds expectations.

June 16, 2025
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear John
Thank you so much for taking the time to write a review. We're pleased you found us to be professional and your office move went smoothly. We'd love to be of assistance again in the future if you need us.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

From booking to moving day everything went smoothly

This is my second time using Alexanders Removals to move within London. From booking to moving day, everything went smoothly. All communications and guidance were clear and speedy. The removal team were friendly, professional, and worked quickly and carefully. I had no breakages or damage. Huge bonus is that Alexanders will collect your empty boxes after the move. Good experience all around - highly recommended!

June 9, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Vanessa
Thank you so much for using Alexanders again and for taking the time to leave us a review. We were happy to help with your move and delighted to hear everything went well. We hope you're settling well into your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Helpful and Efficient

Great service for a large move including lots of stairs! Kris and his team were helpful and efficient. Thank you very much.

June 12, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Anja
Many thanks for your kind review. We were happy to help and pleased to hear the move went well.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Worth it.

Zobby and Peter were really great. They arrived a little early but helped box and pack up the last of my items. They were quick, friendly and all of my stuff arrived in good nick. Have used random man and van before, this was my first time hiring real professional movers. It made such a difference. Totally recommend.

May 24, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Kaye
Thank you so much for leaving us a review. We're pleased to hear the team did a great job and you would recommend us. We hope you're settling well into your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Very professional service

Chris, Adlin and Harry did a great job today! I highly recommend their service!

May 16, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Vicky,

Thank you for taking the time to review our service. We're pleased we met your expectations. We have passed your comments on to your move team.

Kind regards

Alexanders Removals & Storage

Rated 5 out of 5 stars

The movers have been fantastic

The movers have been fantastic: very professional and kind. Justyna is a perfect dedicated move manager and Davier the best surveyor.

May 6, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Stefano
Thank you for taking the time to provide such a kind review. I will pass on your words to Justyna and Davier.
Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Will be a repeat customer!

We had a wonderful experience with Alexander's. Moving in is such a stressful experience and every single interaction with the team helped to put my mind at ease. From the initial call with the office, to the on-site quote, I felt I was going to be given an accurate and honest estimate of cost. We were given helpful money-saving advice from the office and really good communication throughout. Best of all is that the office handled parking restrictions for us.
On move day, we had a five-person team arrive and they had us out and into our new place in under 5 hours. All were super polite and careful with our personal items, even on a very hot day to be traipsing up and down stairs. We will absolutely be calling Alexander's again for our next move.

May 2, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Katherine
Thank you so much for the wonderful review. We're so pleased our team ensured your move was stress-free. It was our pleasure to assist, and we would love to help again with any future moves.
Wishing you all the best in your new home.
Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

All around great experience moving!

All around great experience moving! The check-in call ahead of the move was thorough and informative; the movers were punctual, efficient, and friendly. They took great care packing up our stuff. I would recommend Alexanders to anyone moving!

May 3, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Katharine
Thank you for taking the time to provide a review. We're so glad our team ensured your move went smoothly. It was our pleasure to assist, and we truly appreciate your kind words. Wishing you all the best in your new home.
Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Exceptional moving company

We used Alexanders for a recent flat move. The process was smoothly and professionally managed by the team. Our dedicated move manager, Justyna Szwajda couldn't be more helpful. Chris and the move team were efficient and friendly. We highly recommend them.

May 1, 2025
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Kirsten
Thank you for your kind review. We're so pleased to hear that Justyna, Chris and the move team did an excellent job. We hope you are settling well into your new home.
Kind regards,
Alexanders Removals & Storage

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look