The team were very prompt and helpful. The planning was smooth, and the movers themselves were friendly, efficient and meticulous. We were provided with more than enough boxes and packing material, an... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Written by the company
Unit 1, Chase Road Trading Estate, 51 Chase Road, NW10 6LG, London, United Kingdom
Hasn’t replied to negative reviews
Excellent service from the entire team at Alexanders. We used their services as part of a house purchase where we had very tight deadlines and could only confirm the move date with only a few days notice. Alexanders offered flexibility on the dates, which other moving companies were not prepared to do on such short notice, and our move manager Callie was fantastic in helping us coordinate everything.
On the day, the moving team were also excellent. They were both efficient and careful, all our items arrived in a pristine condition, were placed exactly where we wanted them in the new house, and there was no damage whatsoever to either property.
Reply from Alexanders Removals & Storage
We had a great experience with Alexanders Removal and Storage. Their team ( Callie Collins and the Mover guys) was proactive, efficient, and handled the packing and moving of our office items smoothly. The entire process was well-organised and stress-free. Highly recommended for reliable and professional storage services.
Reply from Alexanders Removals & Storage
I highly recommend Alexanders - they were extremely efficient and professional helping us with a large complicated move which was confirmed at very short notice. The first visit to assess and cost our move was followed with a detailed survey two days before hand which was very reassuring as I was so daunted by the scale of our move. The removal team worked efficiently packing valuables which was essential. They were led by a strong team leader who master minded both days perfectly. And our move manager Callie was incredibly friendly and swiftly responsive to any changes and requests.
Reply from Alexanders Removals & Storage
Very slick and quality service from all the team. Justyna, our move manager, was incredibly helpful and adaptable to changes we needed to make as our move date neared and kept us up to date at all times. And on move day, the onsite team were efficient and thoughtful in moving our stuff as well as helpful and considerate in working with us. Any issues were quickly identified, discussed with us and resolved very quickly. In our case getting additional people on site to make sure our deadline was met.
Reply from Alexanders Removals & Storage
We worked with Alexanders when between houses for both storage and removals and they went above and beyond to make it a completely seamless and stress free experience, whilst taking great care of our belongings. Callie was super responsive and helpful with providing quotes and coordinating the whole process and answering our many many questions.
Also the pick up of boxes and materials post move was a super useful added bonus, especially in London!
Reply from Alexanders Removals & Storage
Alexanders Removals were absolutely fantastic and I have no hesitation in highly recommending them. They are ultra efficient and easy to keep in touch with. They are quick to respond, even at weekends. The guys unloading were fast, friendly, polite and so professional. We used them for storing everything whilst we had renovations done so we had a lot of communication over a period of 6 months. Big thanks to Justyna and Lisa in the office who were so helpful and obliging with our requests.
Reply from Alexanders Removals & Storage
Justyna and the team were just superb. From start to finish!
Reply from Alexanders Removals & Storage
Alexanders Removals were helpful from end-to-end, beginning with the pre-move survey, through customer liaison and for the move-out and move-in.
They also held my goods in storage for 3 months, a useful service if you end up between homes.
The on-site team had an excellent work ethic, were careful and polite, while customer support was always quick to respond.
Reply from Alexanders Removals & Storage
Reply from Alexanders Removals & Storage
Alexanders made my move effortless. I was dreading it honestly. But Lukas and his lads arrived and everything vanished into boxes at the speed of light. I literally did nothing except pack some personal bits and pieces I would need as I wasn't moving directly to our new home. The best part of the process was my dedicated move manager Justyna Szwajda she seemed available to me at all hours and would respond instantly to my requests. I made many, many changes some at no notice (including disposing of a massive, very heavy, metal, safe). Dates changed. We had to add storage unexpectedly. She assisted me with disposal of many items we did not want and in truth went above and beyond. I can recommend Alexanders without any reservations.
Reply from Alexanders Removals & Storage
Chris and his team were very friendly and obliging. No obstacle was too great for them. They listened and took directions from me and transferred the furniture to the rooms I wanted them in. They were quick, efficient and very personable. And Justyna, who co-ordinated the storage and removals was very helpful and efficient and reassuring.
Reply from Alexanders Removals & Storage
Managing an office move can be stressful, but with Alexanders Group, you can rest easy. Their team handles every detail with professionalism, ensuring the entire process meets all requirements—and even exceeds expectations.
Reply from Alexanders Removals & Storage
This is my second time using Alexanders Removals to move within London. From booking to moving day, everything went smoothly. All communications and guidance were clear and speedy. The removal team were friendly, professional, and worked quickly and carefully. I had no breakages or damage. Huge bonus is that Alexanders will collect your empty boxes after the move. Good experience all around - highly recommended!
Reply from Alexanders Removals & Storage
Great service for a large move including lots of stairs! Kris and his team were helpful and efficient. Thank you very much.
Reply from Alexanders Removals & Storage
Zobby and Peter were really great. They arrived a little early but helped box and pack up the last of my items. They were quick, friendly and all of my stuff arrived in good nick. Have used random man and van before, this was my first time hiring real professional movers. It made such a difference. Totally recommend.
Reply from Alexanders Removals & Storage
Chris, Adlin and Harry did a great job today! I highly recommend their service!
Reply from Alexanders Removals & Storage
The movers have been fantastic: very professional and kind. Justyna is a perfect dedicated move manager and Davier the best surveyor.
Reply from Alexanders Removals & Storage
We had a wonderful experience with Alexander's. Moving in is such a stressful experience and every single interaction with the team helped to put my mind at ease. From the initial call with the office, to the on-site quote, I felt I was going to be given an accurate and honest estimate of cost. We were given helpful money-saving advice from the office and really good communication throughout. Best of all is that the office handled parking restrictions for us.
On move day, we had a five-person team arrive and they had us out and into our new place in under 5 hours. All were super polite and careful with our personal items, even on a very hot day to be traipsing up and down stairs. We will absolutely be calling Alexander's again for our next move.
Reply from Alexanders Removals & Storage
All around great experience moving! The check-in call ahead of the move was thorough and informative; the movers were punctual, efficient, and friendly. They took great care packing up our stuff. I would recommend Alexanders to anyone moving!
Reply from Alexanders Removals & Storage
We used Alexanders for a recent flat move. The process was smoothly and professionally managed by the team. Our dedicated move manager, Justyna Szwajda couldn't be more helpful. Chris and the move team were efficient and friendly. We highly recommend them.
Reply from Alexanders Removals & Storage
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.