1010labs Reviews 685

I have applied for a job position. As a first step of the interwiew, They ask for minimum 5 ex colleague references for a internship positions.

"We would like to ask you to set up a profile on the platform FeedBank (Feedbank.xyz)
Since it has a great concept for verifying candidates' experience, we would like to ask you to set up a profile and add minimum 5 verified experiences."

I never write reviews, but this is a must. This company are committing fraud. In fact, if you go to Companies House, you will discover that this company does not exist. They need to be stopped. Any good reviews will be from them.
Also. their address is only a PO Box address for them and many other 'businesses'.
Contact Us
1010Labs, Grosvenor House, 11 St Paul’s Square, Birmingham, B3 1RB

This 1010labs.co.uk is a total scam! Please avoid any dealings with this " pharma company". They never sent results back and charge you a fortune for a free test pack that will never be tested.

I have emailed them several times and no response is ever received.

We ordered 2 PCR kits in Jan when it was still compulsory in the UK to do the day 2 test. The tests not only arrived on day 4 (even though we book them in advance),, but they arrived broken. We emailed them lab and on day 6, two other kits arrived, but without the bar code (which is needed to identify the vials). We asked for a full refund, because 1) by the time we would have gotten the new test results, the 10 days quarantine will have passed, and 2) day-2 PCR tests were no longer compulsory in the country. After trying to reach out to them for 5 months, and no refund or answer from them, I can only give 1 star to this lab.

I didn't receive my test result to this day (it's been at least 6 months) and when I tried to call support it left me waiting and then hang up. I couldn't ask for clearer evidence that this is all just about money, definitely not about covid that's for sure.

1010 Labs are a bunch of pirates. I would rather be ravaged by a million hippos than use their services again. If 1010 Labs reads this, pay me what you owe!

Excellent services, when my flight was cancelled due to my positive covid test, emails regarding using already bought rtpcr kit were promptly responded. RTPCR kit was timely sent to the address. So far very reasonable and efficient servies are offered

Frauds, avoid them as much as you can. I ordered a covid test from them. Soon after they sent me an email saying the payment didn't go thru. They provided a link in their email and asked me to attempt to pay again. I did and ended up being charged for the same item twice. They clearly did it on purpose, FRAUDS, thiefs, people go to jail for things like that.

It’s a shame to see all the bad reviews. It made me quite nervous when awaiting my test results as I needed them within 72 hours in order to fly. 1010 labs were great, they responded to all my emails within 10 minutes and helped me promptly and efficiently when I made a mistake with the registration. Results arrived within the given time period.

My day 2 and day 8 results never arrived, so approximately on day 12 or so I contacted them about it. They called me straight away, and a member of the team was very responsive throughout.
They sent me the test results, and a full refund.
So even though things did not start well with tests not arriving, they resolved the situation straight away after I contacted them!
I have used them again since, and the test resuslt arrived as expected.

100% recommend, bought twice from them, received test kits fast, result next day after sent tests. Was very good experience. Once i tried with Dante labs, never got a result from them, and it was more expensive than 1010labs.

A V O I D
This is a scam. We never received the tests.

Dawn

This is a scam. We flew from the US to the UK. Our tests have not arrived yet. Avoid ‘1010 Lab’
They are taking people’s money.

I contacted 1010labs through email for my spouse passenger Locator reference number having earlier received the Day 2 PCR test kit from 1010labs. A staff named Assia replied and was very professional. He/she immediately sent the Passenger Locator Reference Number after looking at the merit of my appeal as the Company had already informed me that the the Passenger Locator Reference number would be sent by post.

Quality of service they provide is appalling, sent the standard package without activation code so I can't test. And sent 2 emails but no reply. Trying to speak the agent on 01218228430 but once again no answering even though I waited for half an hour! They should not be the service provider!

AVOID!!! Paid £33.75 for a PCR test and never received the results, this company will rip you off at your expense and never contact you to resolve. 1010 Labs sent me a screenshot, 2 months later, showing the test was taken which isn’t much good when you don’t get the results that you paid for and then have to take unpaid leave from work self isolating on the off chance you have Covid! I am now taking them to a small claims court, the worst experience of my life.

Scammers scammers Never buy from this company it is a scam they will not provide you with your passenger location details they would not give you a refund very difficult company to work with poor customer service throughout

Very helpful with issue on address. I'd missed out part and getting in touch with 1010labs via their website contact was fast an efficient with them helping to fix.

Only reason 4 stars instead of 5 is that their phoneline is impossible to get through to and had I been able to get through my issue would have been a much easier and quicker solve.

They took 10 days to deliver the “2 Day” PCR test when I arrived back in the UK. I therefore had to use another provider, I have been unable to get in touch with 1010 Labs to get a refund. Their phone line just keeps you on hold continuously